1pm ET / 12pm CT / 11am MT / 10am PT – How are experience efforts structured within your organization? What works well and what lessons have you learned throughout your experience journeys? Join The Beryl Institute community for an opportunity to connect with your peers and discuss big questions in healthcare centered around the
2pm ET / 1pm CT / 12pm MT / 11am PT – The goal of leader rounding with patients is to understand their health care experience from their perspective by having personal conversations with them. Rounding with patients is an intentional and systematic process where leaders regularly check in with patients to build relationships, decrease
2pm ET / 1pm CT / 12pm MT / 11am PT – Often clinicians view Deaf patients as the same as other Limited English Proficiency (LEP) patients. Not knowing that the Deaf community has its own culture and linguistic needs often leads to poorer health outcomes and compliance for the Deaf community. It also leads
The pandemic generated unprecedented personal and financial pressures within the healthcare industry. Given this environment, there is a need for clarity and alignment around where and how experience fits into the strategy going forward. This webinar provides a human-centered viewpoint along with a business case for embracing a contemporary approach to experience as a powerful
When Monica Jones became a mother of children requiring complex care, she realized her calling in healthcare. Listen as she shares her family’s experience in navigating the healthcare system on her children’s behalf and how it inspired her to join the patient and family experience team at the Children’s Hospital of Philadelphia.
San Juan Medical Center shares a hands-on learning approach that allows caregivers to understand what matters most to patients in the moment and how to actively listen to patients’ needs. “Hear with Heart is an escape room training exercise for providers and staff that is part of the medical center’s “What Matters to You?” program.
We are pleased to share results from the 13th edition of our PX Pulse survey. Conducted in partnership with Ipsos, PX Pulse captures healthcare consumer perspectives of patient experience in the United States. The latest release of PX Pulse reveals affordability and access to hospitals and treatments continue as important issues to consumers. While the
Listen as Dr. Ahmed A. Abdelkawy discusses how collaborating with patients and families to redesign the patient journey has improved the quality of care and patient experience in the emergency department at King Faisal Medical Complex in Saudi Arabia. Learning Objectives ⋅ Define the problem resulting in decreased patient experience rate in ED ⋅ Clarify
Effective pain management in pediatric patients is a critical aspect of healthcare with far-reaching implications. The reduction of pain not only serves to alleviate a child’s suffering but also demonstrates significant impact on their physical and psychological well-being. Read on to explore the importance of pain reduction in children and the numerous benefits it offers
Erica Luciano, Program Manager, Volunteer Services, UChicago Medicine Kathleen McIntire, CAVS | Director, Volunteer Services | Kaiser Permanente Los Angeles Being in a hospital can be frightening, painful, and oftentimes overwhelming for patients. But those without family members or friends to visit them may face the extra burden of loneliness. Loneliness has consequences that may
Heart failure is a complex chronic condition that results in multiple patient visits throughout the care continuum. Patient experience has associations with clinical outcomes. The purpose of this study was to examine patient experience among the underserved in a specialized interprofessional collaborative practice heart failure clinic. This prospective study utilized both qualitative and quantitative data
In this case study, Atrium Health Navicent partnered with HatchMed to improve increasing patient injury rates caused by bed alarm connectivity problems due to faulty pin bed cables.
This paper identifies what bias looks like in healthcare settings and acknowledges its serious and lasting consequences on patient outcomes and overall experience. In this paper, healthcare leaders share what they have learned about addressing bias and the immediate need to begin rebuilding trust with those they serve. Patients and families share their lived experiences
Linda Robinson, MSN, RN, CPXP | VP of Clinical Excellence, MDM Healthcare The COVID-19 pandemic has mentally and physically strained hospitalized patients, their families, visitors, healthcare workers, and the overall healthcare system. The combined vulnerabilities have intensified all hospital interactions and compounded an already rising workplace incivility and violence problem in healthcare. Join this webinar
The Beryl Institute and Ipsos released findings from the ninth PX Pulse, a quarterly tracking survey and first of its kind effort to elevate understanding and track current perspectives on patient experience in healthcare across the United States.
Medical staff and their patients can be exposed to a variety of fomites in the hospital setting. Fomites, or materials that are likely to carry infection, must be properly managed to prevent the spread of healthcare-associated infections (HAIs). From staff washing their scrubs at home to privacy curtains not being changed often enough – there
Michelle Harris | Manager, Interpreter Services, Michigan Medicine Christa A. Moran, NIC, MEd, CoreCHI | Supervisor, Interpreter Services, Michigan Medicine Interpreters are one of the few individuals who experience all facets of the health care system. In this webinar, participants will learn how interpreters’ suggested improvements for Limited English Proficient (LEP) and deaf patients were
The Beryl Institute and Ipsos released findings from the ninth PX Pulse, a quarterly tracking survey and first of its kind effort to elevate understanding and track current perspectives on patient experience in healthcare across the United States.
Ann E. Doran, MHSM, MPA, CPHQ, CPHRM | Executive Director, Office of Patient Advocacy, Veterans Administration Kelly E. Holland, MHA, CPXP | Manager Patient/Family Experience, UVM Medical Center Robert Rahal, MPA, MCM | Patient Experience Officer, VA Central California Healthcare System Linda Van der Voort, MA, CPXP | Director, Patient Relations, Language and Disability Services,
For years, volunteers have contributed in hospitals in a variety of ways: manning information desks, rounding with cheer carts, serving in gift shops, and rocking babies. They’ve been an integral part of healthcare, and many of us couldn’t imagine our hospitals without them. And then COVID hit. Hospitals went on lockdown, we all started wearing
Dive into the design principles for establishing the Center for Physician Leadership, curriculum priorities, coaching to advance skills and evaluation outcomes.
Understand how leaders can look at safety events through different lenses to support individual well-being by recognizing a shame response.
Learn how to strengthen LGBTQIA+ inclusion, and how to better meet the needs of diverse and underrepresented populations in healthcare.
Systems for information gathering are designed to capture the impact of our actions and interactions with patients but not the impact of our inaction – the steps not taken – which can significantly affect the quality of care and patient experience.
This connection call discusses care transitions and communication where we heard from panelists on their support strategies used to demonstrate continuity after a patient receives care and ways their organizations are setting patient expectations upfront to prepare for transition.
Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a discussion on a pre-announced topic, each call includes time for general discussion on the issues relevant to the community.
On the Road with Parkland Health & Hospital System – March 2019 by Michelle Garrison, CPXP and Stacy Palmer, CPXP Our latest On the Road took us to Parkland Health & Hospital System in Dallas, Texas, one of the largest and busiest public hospital systems in the country, with more than one million outpatient visits
On the Road with Hospital Sírio-Libanês – September 2017 by Jason Wolf, PhD A Foundation of Collaboration My latest On the Road took me back to the warm and welcoming streets of São Paulo, Brazil and the Hospital Sírio-Libanês, an integrated system with units in both the private and public health sectors and reaching from
In order to improve patient outcomes related to postoperative complications, WellSpan York Hospital compares pre-intervention complication rates of postoperative to post-implementation complication rates by implementing an incentive walking program for the post-surgical patient.
This study from Baptist Health South Florida evaluated an innovative, evidence-based, multi-strategy quality improvement Kangaroo Care (KC) promotion program and its impact on a number of KC occurrences, physiological outcomes in infants who experienced KC, nurse knowledge gain of KC and parent attachment after experiencing KC.
On the Road with Cape Regional Medical Center – June 2014 by Jason A. Wolf, Ph.D. My latest On the Road led me to the southern tip of New Jersey and the nearby beaches of Cape May County. It was an exciting trip for me as it was a place I had spent visiting with
On the Road in British Columbia, Canada – March 2011 by Jason A. Wolf My On the Road travels continued in March at the gracious invitation of Lena Cuthbertson, the Provincial Director, Patient-Centered Performance Measurement & Improvement, Clinical Care and Patient Safety Branch, Ministry of Health, British Columbia (BC) and Co-Chair of the BC Patient