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The Beryl Institute
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  • Human Experience
    • Column One
      • Experience Pathway
        • Guiding Principles
        • Experience Framework
        • Transform HX
    • Column Two
      • Defining Experience
      • Declaration for Human Experience
      • Addressing Racism and Disparities
      • Caring for the Workforce
      • Engaging Patients & Care Partners
  • Resources
  • Events
    • Upcoming Events
    • ELEVATE PX
    • Speakers
    • Celebration Weeks
      • PX Week
      • Healthcare Volunteer Week
  • PX University
  • Community
    • PX Connect
      • Boards and Councils
      • PX Policy Forum
      • WMTY.world
      • Experience Leaders Circle
      • Nurse Executive Roundtable
      • C-Suite Roundtable
      • Global Experience Collaborative
    • Special Interest Communities
      • Ambulatory Care
      • Patient and Care Partner
      • Patient Advocacy
      • Pediatric
      • Long Term Care
        • Physician
      • Volunteer Professionals
  • About
    • About Us
      • Our Team
      • Community Profile
      • Supporting Partners
      • Speakers
    • Global Commitment
      • PX Journal
      • Awards
      • Press Releases
      • Books
  • Search
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Quality & Clinical Excellence Resources

Event

PX Chat – Restfulness of Hospital Environment

Upcoming Event - June 25, 2025

12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an engaging PX Chat as we explore the 2025 updates to the HCAHPS survey, with a special focus on the new “Restfulness of Hospital Environment” measure. Breakout discussion groups will provide the opportunity for community members to

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Event

ACR Patient Friendly Animations: Empowering Patients in Radiology

Upcoming Event - May 29, 2025
PXE Credit Available

2pm ET / 1pm CT / 12pm MT / 11am PT – This webinar will review an initiative by the American College of Radiology Patient and Family Centered Care Commission to engage patients and empower them in their care. Most patients do not have the medical knowledge to understand the appropriate use of imaging tests

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PXJ Article

Study on Doctor-Patient Identity Construction from the Perspective of Narrative Medicine

This study delves into the construction of identities and the linguistic strategies employed within the doctor-patient interactions through the lens of narrative medicine, with text analysis methodology utilized. The research findings unveil linguistic strategies employed by doctors and patients within the narrative medicine framework in shaping their identities during communication. In the establishment of their

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PXJ Article

Experiences of Women in the Labour room: the Untold Story

Background: Childbirth experiences are some of the most sensitive indicators of the utilisation of health facilities. Women who go through the child-birthing process are reported to be faced with a range of experiences. Aim: This study described women’s experiences in the labour room. Methods: The study employed a qualitative research approach with a descriptive design.

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PXJ Article

Effectiveness of Incident Reporting Tools in Ensuring Patient Safety: A Systematic-Narrative Hybrid Review

Background: Ensuring Patient Safety in healthcare is essential and requires efficient methods to reduce risks and improve the quality of care. Although incident reporting tools are commonly used to identify possible and actual care failures, their efficacy differs among various environments. The aim is to evaluate the effectiveness of incident reporting tools in enhancing patient safety. Methods: This

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PXJ Article

Patient Similarity Analysis and Decision Support Dashboards in Cancer Care: Patients’ and Other Stakeholders’ Perspectives.

Patient Similarity Analysis can be used to develop personalised aids for patients and clinicians making complex healthcare decisions, including those encountered in the oncology domain. However, little is known about patients’ views on how insights derived through Patient Similarity Analysis may be incorporated into decision making at the point of care. In this study, we

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Case Study

Back to Basics: Elevating Patient Experience Through Culture and Leadership

In this companion case study, Tara DiDonato highlights how NewYork-Presbyterian is strengthening patient experience by focusing on culture, leadership, and human connection. A return to foundational values is driving meaningful impact across the organization.

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PX Paper

Reigniting the Human Experience: Strategies for Getting Back to Basics

The Beryl Institute announces the release of its latest white paper, Reigniting the Human Experience: Strategies for Getting Back to Basics. Grounded in insights from The Beryl Institute community, this paper explores the impact of straying from the core principles of healthcare excellence and makes a compelling case for re-aligning efforts around proven, human-centered strategies.

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Webinar

Our Journey to Improving the Experience of Patients 65+

PXE Credit Available

Join us for a panel discussion on enhancing patient experience for patients 65 and older. Experts will explore key population statistics, care challenges, and insights from consumer feedback to better understand patient needs. Learn strategies to improve communication clarity and address What Matters Most at every stage of care. Panelists will share lessons from a

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Blog

CAVS: The Gold Standard in Healthcare Volunteer Leadership

In a world where volunteerism continues to shape healthcare communities, professional certifications in volunteer management are becoming a key asset for individuals looking to make a greater impact in their organization. One such recognized credential is the CAVS (Certified Administrator of Volunteer Services) designation. CAVS is a professional certification designed for individuals in the field

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Webinar

Compassion Rounds: Connecting with Patients and Families Beyond a Diagnosis

PXE Credit Available

During a hospitalization, medical rounds address the patient’s physical needs but often fall short of addressing emotional and spiritual needs. Compassion rounds is an innovative program that focuses on a patient’s mind, body and spirit. It assists families in finding hope, strength, and peace. The goal is to empower patients and families to learn new

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Blog

How to Cultivate Empathy in Healthcare: A Simple Formula for Better Patient Interactions

By Katie Wyatt Are your healthcare providers struggling to demonstrate empathy? Are your patient satisfaction scores on the decline? After years of training healthcare professionals, I’ve learned that while some individuals may have a natural inclination toward empathy, anyone can cultivate this essential skill. In fact, it’s simpler than you might think. I’ve developed an

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Webinar

What Healthcare Providers Need to Know About Newcomer Health Equity

PXE Credit Available

Newcomers are a vital yet often misunderstood segment of the population that healthcare providers serve. This webinar explores the landscape of newcomer health equity in Canada and the United States, offering valuable insights into the challenges faced by this vulnerable group. Attendees will gain a deeper understanding of the various categories of newcomers in each

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Webinar

Health Equity: The Metronome for Human Centered Care

PXE Credit Available

As the healthcare landscape continues to evolve, and as consumers seek a more personalized care experience, integrating health equity into experience management emerges as a critical factor in enhancing institutional performance. Traditionally, health equity has been viewed as a separate component of healthcare quality improvement. However, in this webinar, we will explore the pivotal role

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Webinar

Remediation Strategies to Reduce Shame and Stratify Support for Providers in Patient Experience

PXE Credit Available

This webinar will review evidence regarding remediation of communication skills in healthcare providers, shame in healthcare, and how the two intersect. The experience at our institution includes two pilot programs designed for providers and entire clinics with suboptimal patient experience scores. We will present stepwise strategies, lessons learned, and qualitative and quantitative data that are

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Podcast

Beyond Shiny Amenities: Markers of Quality in Essential Hospitals

As Denver Health strives to become Colorado’s most trusted healthcare provider, its mission is grounded in core values of respect, belonging, and responsibility. In this conversation, Amy Friedman and Sharif Abdelhamid, leaders in Denver Health’s experience department, share insights on how a committed workforce and robust community partnerships enable the essential hospital to deliver high-quality,

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PXJ Article

Patient Safety Culture Among Healthcare Settings in Low and Middle-Income Countries: A Systematic Review and Meta-Analysis

Ensuring patient safety is a crucial element in providing high-quality healthcare services. Therefore, this study aimed to assess the current state of patient safety culture in healthcare settings within low- and middle-income countries. A thorough search was conducted across multiple databases, including Science Direct, Scopus, Google Scholar, EMBASE, and PubMed. Data extraction was carried out

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PXJ Article

Quality of Outpatient Care in Lebanon: A Cross-Sectional Survey

Patient experience is an important driver of healthcare improvement. Yet, in Lebanon, there is a lack of studies focusing on the satisfaction of outpatients with healthcare quality. This study aims to assess the quality of outpatient care in Lebanon from the patient’s perspective and identify its determinants. A cross-sectional survey was administered, between December 2023

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Webinar

Connecting Volunteers to Hospital Goals: An Inpatient Fall Prevention Program

PXE Credit Available

Traditionally, volunteer programs focus on hours and the total number of volunteers, which misses the opportunity to show impact and a connection to hospital goals. In 2023, Mount Sinai Morningside’s goals focused on our values of flow, people, financial stewardship, and safety and quality. For safety and quality, the key performance indicator for 2023 was

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Webinar

Good to Great: A Team Approach to Excellence

PXE Credit Available

In 2023 Hartford HealthCare’s Human Experience Team embarked on a Good to Great (G2G) journey to identify teams that have the biggest impact on the metric of likelihood to recommend. The journey began with an analysis of patient experience and colleague engagement data from inpatient units across Hartford HealthCare. By analyzing data for likelihood to

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Connection Calls

Patient Advocacy Community Connection Call: Disruptive Behavior Response Plan

Disruptive behavior undermines the relationships, communication, and teamwork needed to provide high-quality patient care. To promote a culture of safety, health care organizations must address the problem of behaviors that threaten the performance of the health care team. Join the Patient Advocacy Community for an opportunity to discuss disruptive behavior response plans.  Connection Calls are

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Webinar

Empowering Healthcare: Understanding and Supporting Trans and Non-Binary Patients

PXE Credit Available

Join Lou Weaver for a webinar on understanding trans and non-binary individuals and their healthcare needs. The session will cover specialized healthcare considerations, Standards of Care, and the impact of Social Determinants of Health on this population. Participants will explore the differences between sexual orientation (SO) and gender identity (GI), the importance of related data,

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PXJ Article

Accompanying People Affected by Cancer in Their Return to Life After Treatment: A Report on an Experiment Conducted in Canada

This study aims to assess family doctors’ perceived needs for improved patient follow-up post-acute treatment in oncology departments, specifically focusing on the Patient Oriented Discharge Summary (PODS) for individuals living with cancer. 

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Webinar

The Impact of Adverse Childhood Experiences in Pediatric and Adult Healthcare

PXE Credit Available

Being a pediatric patient in healthcare can be filled with misconceptions, anxiety, and distress. The adverse childhood experiences that may occur not only impact the pediatric healthcare experience but coping with healthcare experiences well into adulthood. This webinar will discuss adverse childhood experience implications on pediatric and adult coping, long term care, and overall patient

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PX Paper

A Commitment to Human Experience in Essential Hospitals

A Commitment to Human Experience in Essential Hospitals highlights the innovative practices of essential hospitals in enhancing the human experience in healthcare. These safety-net hospitals are crucial for providing care to underserved and marginalized communities, addressing complex medical needs and significant socio-economic challenges. Despite facing financial constraints and staff shortages, essential hospitals excel in creating

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Webinar

Virtual Nursing: Improving Patient and Staff Experience

Sponsored Content
PXE Credit Available

NewYork-Presbyterian is committed to excellence in patient care, research, education and community service. The virtual integrated program was piloted on 10 units across 2 hospitals for a five-month period. Due to its success in improving patient and nurse satisfaction, the program has since expanded across the enterprise. An interprofessional steering committee was created representing nursing,

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Podcast

I’ve Come to Find that Anyone in Healthcare Has a “Why”

After her younger brother – born with congenital defects and developmental delays – had a traumatic hospital admission experience that impacted her entire family, Stacy Sedlak knew she had to do something to improve the human experience for pediatric patients. Listen in as she discusses her brother’s influence on her “why” and the difficulties that

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Blog

Navigating Conflict in Physician Communication

By Sofie Morgan, MD MBA FACEP CPXP CPC Conflict is integral to the human experience, even for physicians with a strong commitment to professionalism. From my practices as a patient experience professional and an emergency physician, it is clear that conflict often overlies deeper feelings of being misunderstood or undervalued. Yet, in my professional coaching

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PX Pulse

PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – June 2024

The latest release of PX Pulse reveals consumer perception of quality and experience remain stagnant from last quarter, both with lower than desired rankings. Cost continues to be top of mind for consumers, with the cost of premiums jumping from the third slot to the first as the most important item to consumers. Findings about

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Learning Bite

Owning the Moment through Standardized Service Recovery Training

The VA New England Healthcare System developed a standardized service recovery program to improve patient satisfaction, increase customer loyalty, and build patient trust. The VA’s  S.A.L.U.T.E. training model empowers staff to provide prompt service recovery when errors occur, correcting what went wrong for the patient, mending the damage the error caused, and restoring trust in

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Learning Bite

Applying Equity, Diversity, and Inclusion in Co-Design with Patient Experience Partners

If diversity of your PFACs is a top strategic priority for your hospital, then this learning bite is for you. North York General Hospital shares how it built a recruitment campaign around three actions that led to hiring 14 new advisors from underrepresented communities. With enhanced diversity in their PFACs, the hospital can now better

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Podcast

The Value Case for Improving Human Experience in Healthcare: A Conversation with Brian Carlson and Jennifer Carron

On the heels of the tenth anniversary release of PX Journal, Jason Wolf sits down with Brian Carlson, Vice President of Patient Experience at Vanderbilt University Medical Center and Jennifer Carron, Patient Experience Officer at BJC Healthcare to discuss their new co-authored article, “Investing in the Bottom Line: The Value Case for Improving Human Experience

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Webinar

Developing an Interactive Behavioral Based Training Program

PXE Credit Available

This webinar, How to Develop an Interactive Behavioral Based Training Program that Aligns with Employee and Patient Feedback around Improvement Opportunities, will provide step by step guidance to develop a training program with a focus on behavioral based learning. The program uses storytelling and staff and patient feedback to “connect the dots” in the human

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PXJ Article

Co-designing of Patient Safety Incident Disclosure Process in Primary Healthcare System in Qatar

The importance of disclosing a patient safety incident to the patient involved is recognized. In Qatar, there is no legal requirement for disclosure. The primary health care system in Qatar includes 30 health centers located around the country, managed by the Primary Health Care Corporation (PHCC). Over 63 nationalities of staff deliver care in the

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PXJ Article

Refining Successful Implementation Strategies for the Surgical Safety Checklist in High-Income Contexts: Results of an International Mixed Methods Study

The WHO Surgical Safety Checklist (SSC) continues to show inconsistent success in reducing surgical complications in high-income settings. Previous implementation research identified potential barriers and facilitators to success, but it primarily consists of qualitative studies with small sample sizes in limited geographic areas. We conducted a multi-country mixed-methods study of barriers and facilitators to SSC

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Grant Report

A Qualitative Study Examining Patient Experience Factors and Drivers within the Home Health Setting

As demand for home care increases at a rapid pace, it is important to understand what patients value most during the home care episode and what touchpoints have the biggest influence on the perception of experience. This research by Northwell Health At Home, supported by a grant from The Beryl Institute,  offers a unique opportunity

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Podcast

To Care is Human LIVE! At ELEVATE PX 2024

Listen to The Beryl Institute’s inaugural live podcast recorded at ELEVATE PX. Sven Gierlinger, Chief Experience Officer at Northwell Health and the 2024 recipient of the Wendy Leebov Championing Experience Award, sat down with Jason Wolf to reflect on his experience journey from hospitality to healthcare. Gierlinger shares how his health system is navigating the

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Research Report

Expectations & Patient Experience in Healthcare in Brazil

Few sectors have such a great need for attention to experiences as the healthcare sector. Delivering quality, safety, and caring journeys to patients and their families directly impacts issues ranging from treatment outcomes to user loyalty and institutional reputation. The survey is a Brazilian version of the annual study conducted in the United States by

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Webinar

Words Matter: The Transformative Power of Language for Empowering Care

PXE Credit Available

The words you use with colleagues and clients/patients from initial engagement through every level of patient-centered care can have a profound impact on the patient experience and impact understanding, adherence to treatment regimens, and recovery. Which part of a person are you addressing, which aspect of the human brain are you seeking to engage, and

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Podcast

We need to be the patient in the room

Transgender activist Emily Newberry joins Director of Community Experience, Amy Kwiatkowski to share her multi-decade journey of acceptance and understanding and how it led her to the field of patient experience and advocacy. Listen as Emily describes how her own experience navigating the health care system as a transgender woman inspired her to be persistent

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Case Study

Fostering Patients’ Confidence to Manage Their Care at Home

In this case study, Banner Health shares the process changes it made to help patients feel more confident in managing their healthcare after discharge. Learn how establishing partnerships, enhancing communication between teams, and embracing a back-to-basics approach drove positive outcomes in patient experience and improved HCAHPS scores. 

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On the Road

Transforming Lives: A Journey of Compassion and Advocacy

On the Road with the Cystic Fibrosis Foundation – February 2024 by Stacy Palmer, CPXP I recently had the opportunity to travel to Bethesda, Maryland to meet with the Cystic Fibrosis Foundation, a non-profit organization dedicated to supporting individuals with cystic fibrosis (CF) by funding research and drug development, partnering with the CF community, advancing

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Learning Bite

5 in 5: Project Management Principles to achieve a CMS 5-Star Rating in Five Years

Learn what one hospital did to kick off its journey to earning a CMS 5-star rating in five years. In this learning bite, MedStar Washington Hospital Center describes how it rolled out standard service behaviors to over 2,500 associates and providers in six months using sprint methodology and other project management techniques.

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Webinar

Improving The Patient Experience by Adopting a Culture of Safety

Sponsored Content
PXE Credit Available

Discover the diverse landscapes of safety cultures across hospitals of varying sizes and explore the challenges that often impede their maintenance. Uncover effective solutions tailored to address these challenges, equipping hospitals with strategies to sustain and grow a robust culture of safety. Additionally, gain valuable insights into the present and future role of technology in

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Blog

Kindness is Good Medicine: Research in Increasing Kind Behaviors in Healthcare

By Jeannette Maré Like many people who are drawn to human experience work in healthcare, I experienced a tragedy that changed everything about how I understand myself. Just before his third birthday, my son Ben died suddenly and unexpectedly of a croup virus. I am not being hyperbolic when I say that I didn’t think

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Webinar

Empowering Families in the NICU: The Transformative Impact of Family Integrated Care

PXE Credit Available

Family Integrated Care (FIC) is a transformative approach in neonatal and pediatric units, redefining the landscape of family-centered healthcare. This webinar focuses on the importance of FIC for hospitalized infants, children, and their families. FIC recognizes the integral role of families and encourages their active participation in all aspects of their child’s care, transforming them

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Webinar

From Words to Wellness: Promoting Health Equity through Translation

Sponsored Content
PXE Credit Available

This webinar will explore the critical intersection of language access and health equity. This engaging event will cover a range of topics, including: Language Barriers: Address the challenges posed by language barriers and their impact on healthcare access and outcomes. Translation Technology: Discover advancements in translation technology and how they are revolutionizing communication in healthcare.

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Webinar

Amplifying the Voices of Those with Lived Experience: The Key to Transforming Healthcare

PXE Credit Available

Across the world, we are seeing changes and transformation in our health care systems. How do we endeavor to understand the value of the voices of people with lived experience (PWLE) in this transformation? How can we best engage them from boardroom to bedside as part of a system-wide and embedded process? How can amplifying

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Event

PX Chat: Structuring Your PX Efforts

1pm ET / 12pm CT / 11am MT / 10am PT – How are experience efforts structured within your organization? What works well and what lessons have you learned throughout your experience journeys? Join The Beryl Institute community for an opportunity to connect with your peers and discuss big questions in healthcare centered around the

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PX Pulse

PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – November 2023

The latest release of PX Pulse reveals the items of greatest importance to healthcare consumers remain consistent from the previous quarter, but perspectives on the quality of care and overall experience saw the lowest scores in the last two years. This issue also explores the critical issues of trust, provider relationships and providing feedback to

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Connection Calls

Patient Advocacy Community Connection Call: Leader Rounding

This Patient Advocacy Community Connection Call focused on leader rounding as a follow-up to the webinar, Leader Rounding: A Proactive Approach to Improve Experience, held on October 10, 2023.   *Please note: Calls do not provide patient experience education credit (PXE).

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Webinar

Leader Rounding: A Proactive Approach to Improve Experience

PXE Credit Available

The goal of leader rounding with patients is to understand their health care experience from their perspective by having personal conversations with them. Rounding with patients is an intentional and systematic process where leaders regularly check in with patients to build relationships, decrease anxiety, increase trust, verify consistency of care, and gain real time feedback.

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Webinar

Falling on Deaf Ears: Special Considerations for Deaf Patients in Healthcare

PXE Credit Available

Often clinicians view Deaf patients as the same as other Limited English Proficiency (LEP) patients. Not knowing that the Deaf community has its own culture and linguistic needs often leads to poorer health outcomes and compliance for the Deaf community. It also leads to lack of equity and access in their own healthcare or worse,

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Webinar

Elevating Experience

Sponsored Content
PXE Credit Available

The pandemic generated unprecedented personal and financial pressures within the healthcare industry. Given this environment, there is a need for clarity and alignment around where and how experience fits into the strategy going forward. This webinar provides a human-centered viewpoint along with a business case for embracing a contemporary approach to experience as a powerful

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Podcast

“When we share our stories, there’s a level of healing”

When Monica Jones became a mother of children requiring complex care, she realized her calling in healthcare. Listen as she shares her family’s experience in navigating the healthcare system on her children’s behalf and how it inspired her to join the patient and family experience team at the Children’s Hospital of Philadelphia.  

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PXJ Article

‘Making it Meaningful’: Co-designing an intervention to improve medication safety for people from culturally and linguistically diverse backgrounds accessing cancer services.

This study reports on the process of using an adapted Experienced-Based Co-Design (EBCD) conducted with culturally and linguistically diverse (CALD) consumers and cancer service staff to co-design the novel ‘Making it Meaningful’(MiM) instrument at a cancer service in Australia. Multi-source experiential and contextual information was gathered in phase 1 of the co-design and this evidence,

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Case Study

“Hear with Heart:” Escape Room Training in Patient Belongings

San Juan Medical Center shares a hands-on learning approach that allows caregivers to understand what matters most to patients in the moment and how to actively listen to patients’ needs. “Hear with Heart is an escape room training exercise for providers and staff that is part of the medical center’s “What Matters to You?” program.

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PX Pulse

PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – July 2023

We are pleased to share results from the 13th edition of our PX Pulse survey. Conducted in partnership with Ipsos, PX Pulse captures healthcare consumer perspectives of patient experience in the United States. The latest release of PX Pulse reveals affordability and access to hospitals and treatments continue as important issues to consumers. While the

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Webinar

Impact of Improving Quality of Care on Patient Experience in Emergency Department

PXE Credit Available

Listen as Dr. Ahmed A. Abdelkawy discusses how collaborating with patients and families to redesign the patient journey has improved the quality of care and patient experience in the emergency department at King Faisal Medical Complex in Saudi Arabia. Learning Objectives ⋅ Define the problem resulting in decreased patient experience rate in ED ⋅ Clarify

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Grant Report

Patient Satisfaction and Experience of Limited English Proficiency Patients in Primary Care Clinics

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Blog

Managing pain for pediatric patients has lasting positive impact on children and families

Effective pain management in pediatric patients is a critical aspect of healthcare with far-reaching implications. The reduction of pain not only serves to alleviate a child’s suffering but also demonstrates significant impact on their physical and psychological well-being. Read on to explore the importance of pain reduction in children and the numerous benefits it offers

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Webinar

Lonely No More: Bedside Visit Programs

PXE Credit Available

Erica Luciano, Program Manager, Volunteer Services, UChicago Medicine Kathleen McIntire, CAVS | Director, Volunteer Services | Kaiser Permanente Los Angeles Being in a hospital can be frightening, painful, and oftentimes overwhelming for patients. But those without family members or friends to visit them may face the extra burden of loneliness. Loneliness has consequences that may

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PXJ Article

Patient experience in an interprofessional collaborative practice for underserved patients with heart failure

Heart failure is a complex chronic condition that results in multiple patient visits throughout the care continuum. Patient experience has associations with clinical outcomes. The purpose of this study was to examine patient experience among the underserved in a specialized interprofessional collaborative practice heart failure clinic. This prospective study utilized both qualitative and quantitative data

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Case Study

Partnering to Reduce Falls: Keeping Patients Safe through Next Generation Technology

In this case study, Atrium Health Navicent partnered with HatchMed to improve increasing patient injury rates caused by bed alarm connectivity problems due to faulty pin bed cables.

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PX Paper

The Impact of Bias on Health Equity and the Human Experience

This paper identifies and discusses how bias in healthcare settings is displayed and proliferated and acknowledges its serious and lasting consequences on patient outcomes and overall experience. In this paper, healthcare leaders share what they have learned about addressing bias and the immediate need to begin rebuilding trust with those they serve. Patients and families

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Webinar

Incivility in Healthcare: COVID Chaos and Steps to Provide a Positive Solution

Linda Robinson, MSN, RN, CPXP | VP of Clinical Excellence, MDM Healthcare The COVID-19 pandemic has mentally and physically strained hospitalized patients, their families, visitors, healthcare workers, and the overall healthcare system. The combined vulnerabilities have intensified all hospital interactions and compounded an already rising workplace incivility and violence problem in healthcare. Join this webinar

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PX Pulse

PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – January 2023

The Beryl Institute and Ipsos released findings from the ninth PX Pulse, a quarterly tracking survey and first of its kind effort to elevate understanding and track current perspectives on patient experience in healthcare across the United States.

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Webinar

Infection Prevention and the Impact on Patient and Staff Experience

Sponsored Content

Medical staff and their patients can be exposed to a variety of fomites in the hospital setting. Fomites, or materials that are likely to carry infection, must be properly managed to prevent the spread of healthcare-associated infections (HAIs). From staff washing their scrubs at home to privacy curtains not being changed often enough – there

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Webinar

Lessons from Interpreters: Improving Health Equity and Inclusion for all Patients

Interpreters are one of the few individuals who experience all facets of the health care system. In this webinar, participants will learn how interpreters’ suggested improvements for Limited English Proficient (LEP) and deaf patients were implemented for all patients which resulted in the break-down of barriers to care and reduced discrimination, benefitting all facets of

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PXJ Article

Cancer Experience of Care Improvement Collaboratives in the National Health Service in England

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PXJ Article

Non-COVID-19 hospitalizations: patients’ experiences during the COVID-19 pandemic

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PXJ Article

MyStay – Development of nurse-facilitated condition-specific multimedia resources to facilitate patient participation in postoperative care

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PX Pulse

PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – November 2022

The Beryl Institute and Ipsos released findings from the ninth PX Pulse, a quarterly tracking survey and first of its kind effort to elevate understanding and track current perspectives on patient experience in healthcare across the United States.

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Webinar

Caring for Veterans in the Civilian Setting

Ann E. Doran, MHSM, MPA, CPHQ, CPHRM | Executive Director, Office of Patient Advocacy, Veterans Administration Kelly E. Holland, MHA, CPXP | Manager Patient/Family Experience, UVM Medical Center Robert Rahal, MPA, MCM | Patient Experience Officer, VA Central California Healthcare System Linda Van der Voort, MA, CPXP | Director, Patient Relations, Language and Disability Services,

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Blog

Volunteers: The Heart of Healthcare

For years, volunteers have contributed in hospitals in a variety of ways: manning information desks, rounding with cheer carts, serving in gift shops, and rocking babies. They’ve been an integral part of healthcare, and many of us couldn’t imagine our hospitals without them. And then COVID hit. Hospitals went on lockdown, we all started wearing

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Webinar

An Upstream Solution to Advance Physician Engagement

Dive into the design principles for establishing the Center for Physician Leadership, curriculum priorities, coaching to advance skills and evaluation outcomes.

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Webinar

Continuing the Shame Conversation through a Lens of Patient Safety

Understand how leaders can look at safety events through different lenses to support individual well-being by recognizing a shame response.

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Webinar

Beyond Invisibility: Creating a Culture of Inclusion for the LGBTQIA+ Community

Learn how to strengthen LGBTQIA+ inclusion, and how to better meet the needs of diverse and underrepresented populations in healthcare.

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Webinar

Errors of Omission: The Impact of What is NOT Done on Patient Experience

Systems for information gathering are designed to capture the impact of our actions and interactions with patients but not the impact of our inaction – the steps not taken – which can significantly affect the quality of care and patient experience.

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Webinar

Patient and Provider Partnership: The Road to Health Literacy

Explore the 21st Century Cures Act, a federal mandate intended to increase transparency and patient access to personal health information, and the gap between information access and comprehension to make healthcare decisions.

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Webinar

The Power of Storytelling

Telling the story of one patient’s experience of care can memorably illustrate improvements or problems in a care pathway.

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Connection Calls

Care Transitions and Communication

This connection call discusses care transitions and communication where we heard from panelists on their support strategies used to demonstrate continuity after a patient receives care and ways their organizations are setting patient expectations upfront to prepare for transition.

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Connection Calls

Patient Advocacy During COVID-19 – The Evolving Role of The Patient Advocate

Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a discussion on a pre-announced topic, each call includes time for general discussion on the issues relevant to the community.

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On the Road

Improving Outcomes and Experience in Behavioral Health through Community Partnership

On the Road with Parkland Health & Hospital System – March 2019 by Michelle Garrison, CPXP and Stacy Palmer, CPXP Our latest On the Road took us to Parkland Health & Hospital System in Dallas, Texas, one of the largest and busiest public hospital systems in the country, with more than one million outpatient visits

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On the Road

A Tribute to Excellence through Human Warmth

On the Road with Hospital Sírio-Libanês – September 2017 by Jason Wolf, PhD A Foundation of Collaboration My latest On the Road took me back to the warm and welcoming streets of São Paulo, Brazil and the Hospital Sírio-Libanês, an integrated system with units in both the private and public health sectors and reaching from

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Grant Report

An Incentive Walking Program to Reduce Postoperative Complications, Decrease Length of Hospital Stay and Promote Wellness for the General Surgical Patient

In order to improve patient outcomes related to postoperative complications, WellSpan York Hospital compares pre-intervention complication rates of postoperative to post-implementation complication rates by implementing an incentive walking program for the post-surgical patient.

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Grant Report

Evaluation of an Innovative Multi-Strategy Approach to Kangaroo Care Promotion in the Neonatal Intensive Care Unit

This study from Baptist Health South Florida evaluated an innovative, evidence-based, multi-strategy quality improvement Kangaroo Care (KC) promotion program and its impact on a number of KC occurrences, physiological outcomes in infants who experienced KC, nurse knowledge gain of KC and parent attachment after experiencing KC.

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On the Road

Linking Community & Clinical Excellence for a Positive Patient Experience

On the Road with Cape Regional Medical Center – June 2014 by Jason A. Wolf, Ph.D. My latest On the Road led me to the southern tip of New Jersey and the nearby beaches of Cape May County. It was an exciting trip for me as it was a place I had spent visiting with

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On the Road

Improving the Patient Experience in the Emergency Department

On the Road in British Columbia, Canada – March 2011 by Jason A. Wolf My On the Road travels continued in March at the gracious invitation of Lena Cuthbertson, the Provincial Director, Patient-Centered Performance Measurement & Improvement, Clinical Care and Patient Safety Branch, Ministry of Health, British Columbia (BC) and Co-Chair of the BC Patient

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