Care Transitions and Communication
This connection call discusses care transitions and communication where we heard from panelists on their support strategies used to demonstrate continuity after a patient receives care and ways their organizations are setting patient expectations upfront to prepare for transition.
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Innovation & Technology
Experiences of using Electronic Medical Records among Patients from Ethnic Minority Backgrounds: A Rapid Review
This study explores the experiences of individuals from ethnic minority backgrounds using electronic medical records (EMRs) and identifies strategies to improve the inclusivity and usability of EMRs, aiming to reduce the digital divide in their access and use. A rapid review of the literature was conducted using Medline, Embase, and CINAHL databases to identify relevant
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Culture & Leadership | Infrastructure & Governance | Innovation & Technology
ED Processes & Improvements: Implementation Best Practices & Outcomes
In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic, systemwide process improvements are based on analyses provided through Epic tools and
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Innovation & Technology
Laboratory Literacy: Surveying Lab Result Interpretations of a Local Patient Population
A patient’s independent interpretation of their medical laboratory data has become an unspoken prerequisite in the current age of medicine. In the outpatient setting, it is anecdotally commonplace for patients to receive their lab results before their physicians, resulting in patients often relying on self-interpretations of their results. This study analyzed the degree to which
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