Care Transitions and Communication
This connection call discusses care transitions and communication where we heard from panelists on their support strategies used to demonstrate continuity after a patient receives care and ways their organizations are setting patient expectations upfront to prepare for transition.
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Innovation & Technology
Examining the Impact of Telehealth Visits on Patient and Family Experience in a Pediatric Emergency and Urgent Care Center
Providers and healthcare organizations have created novel ways of evaluating patients using telehealth. Patient volumes in urgent cares (UCs) and emergency departments (EDs) continue to climb, contributing to longer wait times and suboptimal patient and family experiences (PFEs).
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Policy & Measurement | Quality & Clinical Excellence
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – June 2024
The latest release of PX Pulse reveals consumer perception of quality and experience remain stagnant from last quarter, both with lower than desired rankings. Cost continues to be top of mind for consumers, with the cost of premiums jumping from the third slot to the first as the most important item to consumers. Findings about
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Remediation Strategies to Reduce Shame and Stratify Support for Providers in Patient Experience
2pm ET / 1pm CT / 12pm MT / 11am PT – This webinar will review evidence regarding remediation of communication skills in healthcare providers, shame in healthcare, and how the two intersect. The experience at our institution includes two pilot programs designed for providers and entire clinics with suboptimal patient experience scores. We will
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