Develop a formal definition of experience that is understood and shared by all

Identify and support accountable leadership with committed time and focused intent to shape, guide and execute experience strategy    

Establish and reinforce a strong, vibrant, and positive organizational culture.

Understand and act on the needs and vulnerabilities of the healthcare workforce

Implement a defined process for formal, intentional, and continuous partnerships with patients, families, and care providers  

Acknowledge the healthcare experience reaches beyond clinical interactions to all touchpoints across the continuum of care 

Ensure an active commitment to health equity and access to care

Expand focus on health outcomes beyond treating illness to addressing the health and well-being of communities 

Guiding Principles Overview