Identify and support accountable leadership with committed time and focused intent to shape, guide and execute experience strategy.
Develop a formal definition for what experience is to their organization.
Establish and reinforce a strong, vibrant and positive organizational culture.
Implement a defined process for continuous patient and family engagement and community partnerships.
Engage the voices of staff, clinicians, and healthcare professionals to drive comprehensive and lasting solutions.
Ensure an active commitment to both health equity and access to care.
Expand focus on health outcomes beyond treating illness to promoting health, wellness and well-being.
Acknowledge the healthcare experience reaches beyond clinical interactions to all touchpoints across the continuum of care.