Environment & Hospitality | Quality & Clinical Excellence | Global Perspective

Cancer Experience of Care Improvement Collaboratives in the National Health Service in England

Published November 2, 2022

Cancer Experience of Care Improvement Collaboratives in the National Health Service in England

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Environment & Hospitality

Where Do We Go From Here? Improving Hospital Wayfinding to Reduce Stress and Improve Care

Published March 24, 2026

2pm ET / 1pm CT / 12pm MT / 11am PT – For patients and families, getting lost in a hospital can feel overwhelming and it often shapes their perception of care before a single clinical interaction occurs. Wayfinding is more than signage; it’s a human-centered experience that affects safety, efficiency, and trust. Join this
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Environment & Hospitality

Comfort in the Chaos: Volunteer Innovation in the Emergency Department

Published February 3, 2026

Learn how Jefferson Abington Hospital transformed the Emergency Department experience through a volunteer-led Comfort Cart. By offering hygiene and comfort items with compassionate interactions, volunteers helped improve patient dignity and satisfaction. This scalable initiative raised Likelihood to Recommend scores from 45% to 70% in three months. Attendees will gain insight into building volunteer-driven programs that
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Environment & Hospitality

Transforming Patient Experience, One Clean Room At A Time

Published September 25, 2025
In this learning bite. Jennifer Erick of Sodexo emphasizes the vital role of cleanliness in patient experience and safety. Learn how clinical and support teams can create cleaner, safer spaces that support healing through strong collaboration, clear communication, and real-time service recovery.
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