5 in 5: Project Management Principles to achieve a CMS 5-Star Rating in Five Years
Published February 15, 2024
Learn what one hospital did to kick off its journey to earning a CMS 5-star rating in five years. In this learning bite, MedStar Washington Hospital Center describes how it rolled out standard service behaviors to over 2,500 associates and providers in six months using sprint methodology and other project management techniques.
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Innovation & Technology | Quality & Clinical Excellence
Virtual Nursing: Improving Patient and Staff Experience
Published July 11, 2024

Complimentary – NewYork-Presbyterian is committed to excellence in patient care, research, education and community service. The virtual integrated program was piloted on 10 units across 2 hospitals for a five-month period. Due to its success in improving patient and nurse satisfaction, the program has since expanded across the enterprise. An interprofessional steering committee was created
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Quality & Clinical Excellence
Refining Successful Implementation Strategies for the Surgical Safety Checklist in High-Income Contexts: Results of an International Mixed Methods Study
Published April 30, 2024
The WHO Surgical Safety Checklist (SSC) continues to show inconsistent success in reducing surgical complications in high-income settings. Previous implementation research identified potential barriers and facilitators to success, but it primarily consists of qualitative studies with small sample sizes in limited geographic areas. We conducted a multi-country mixed-methods study of barriers and facilitators to SSC
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Words Matter: The Transformative Power of Language for Empowering Care
Published March 26, 2024

The words you use with colleagues and clients/patients from initial engagement through every level of patient-centered care can have a profound impact on the patient experience and impact understanding, adherence to treatment regimens, and recovery. Which part of a person are you addressing, which aspect of the human brain are you seeking to engage, and
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