Fostering Patients’ Confidence to Manage Their Care at Home
Published March 18, 2024
In this case study, Banner Health shares the process changes it made to help patients feel more confident in managing their healthcare after discharge. Learn how establishing partnerships, enhancing communication between teams, and embracing a back-to-basics approach drove positive outcomes in patient experience and improved HCAHPS scores.
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Quality & Clinical Excellence
Connection Call – Back to Basics: Five Priorities for Restoring Human-Centered Care
Published June 12, 2025
Watch the replay of an engaging panel discussion with four contributors to the featured white paper, Reigniting the Human Experience: Strategies for Getting Back to Basics. Together, they’ll explore five focus areas essential to human-centered care, offering practical insights, real-world examples, and actionable strategies to help your organization refocus on the core principles that define
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Quality & Clinical Excellence
The Triad of High-Quality Care
Published August 25, 2026
2pm ET / 1pm CT / 12pm MT / 11am PT – Essential Hospitals operate at the intersection of complexity, community trust, and equity making the definition of high-quality care both more challenging and more critical. Join this webinar to explore the triad of high-quality care, which is not defined by clinical outcomes alone, but
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Quality & Clinical Excellence
Navigating Conflict in Physician Communication
Published June 23, 2024
By Sofie Morgan, MD MBA FACEP CPXP CPC Conflict is integral to the human experience, even for physicians with a strong commitment to professionalism. From my practices as a patient experience professional and an emergency physician, it is clear that conflict often overlies deeper feelings of being misunderstood or undervalued. Yet, in my professional coaching
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events