Fostering Patients’ Confidence to Manage Their Care at Home
In this case study, Banner Health shares the process changes it made to help patients feel more confident in managing their healthcare after discharge. Learn how establishing partnerships, enhancing communication between teams, and embracing a back-to-basics approach drove positive outcomes in patient experience and improved HCAHPS scores.
Related content
-
Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Words Matter: The Transformative Power of Language for Empowering Care
The words you use with colleagues and clients/patients from initial engagement through every level of patient-centered care can have a profound impact on the patient experience and impact understanding, adherence to treatment regimens, and recovery. Which part of a person are you addressing, which aspect of the human brain are you seeking to engage, and
Learn more -
Patient Family & Community Engagement | Quality & Clinical Excellence
The Impact of Bias on Health Equity and the Human Experience
This paper identifies what bias looks like in healthcare settings and acknowledges its serious and lasting consequences on patient outcomes and overall experience. In this paper, healthcare leaders share what they have learned about addressing bias and the immediate need to begin rebuilding trust with those they serve. Patients and families share their lived experiences
Learn more -
Patient Family & Community Engagement | Quality & Clinical Excellence
Non-COVID-19 hospitalizations: patients’ experiences during the COVID-19 pandemic
Learn more