Upcoming Events

Volunteer Professionals Community Connection Call – Introducing the First Annual National Volunteer Services Data Dashboard

Published April 21, 2026

9:00 AM PT / 12:00 PM ET / 5:00 PM London – Volunteer programs are evolving rapidly, and leaders across the field are seeking meaningful data to better understand how their services compare, grow, and adapt. Join a conversation with the survey development team, along with our sponsor Samaritan, as we explore why this data

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Event

WMTY.world Monthly Meeting (May 20, 2026)

Published November 4, 2025

7:00 AM PT / 10:00 AM ET / 3:00 PM London – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges as we work together to

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Home Healthcare Excellence with Patient-Centered Care

Published April 28, 2026

11:00 AM PT / 2:00 PM ET / 7:00 PM London – Patient-centered care is essential to achieving high-quality outcomes in home healthcare. This webinar explores how clinicians can cultivate the attitudes and values that support truly patient-centered practice, including empathy, cultural humility, and reflective care. Participants will also learn practical skills to build trusting

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Leveraging PFACs to Strengthen Emergency Department Care

Published May 9, 2026

11:00 AM PT / 2:00 PM ET / 7:00 PM London – This webinar will describe how Mount Sinai’s Department of Emergency Medicine conceived, launched, and sustained a system-wide, Emergency Department–focused Patient and Family Advisory Council (PFAC). We will explore how the PFAC’s work moved beyond the traditional “PX silo” to influence ED operations, quality,

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Reflections on “What Matters”

Published May 11, 2026

Complimentary Headliner Webinar – 6:00 AM PT / 9:00 AM ET / 2:00 PM London – Join us on What Matters to You Day for this webinar reflecting on the origins of the “What Matters to You?” movement in Scotland and exploring how awareness inspires ideas that lead to real action transforming experiences and outcomes

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Monthly Member Meet-up (June 2026)

Published April 8, 2026

9:00 AM PT / 12:00 PM ET / 5:00 PM London – Join us for an informal member networking meet-up designed for open conversation and connection. With no formal agenda, this session is simply a space to show up with questions, engage with peers, and exchange ideas with fellow members and our membership team. All

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Care Partners as Essential Team Members in Safe Care

Published February 16, 2026

11:00 AM PT / 2:00 PM ET / 7:00 PM London – This session explores the role of care partners as essential members of the care team and their impact on patient safety. Participants will examine strategies to support care partner presence and engagement across the care continuum, including bedside rounding, shift reports, discharge planning,

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Spiritual Care Connection Call – Demystifying Chaplaincy

Published May 9, 2026

9:00 AM PT / 12:00 PM ET / 5:00 PM London – Chaplaincy is often misunderstood, yet it plays a critical role in supporting patients, families, and care teams. Join the Spiritual Care Workgroup on a connection call to demystify chaplaincy – exploring what chaplains do, how they integrate into care teams, and the impact

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Change Leadership: Five Tactics to Make Best Practices Stick

Published April 15, 2026

Complimentary PX Marketplace Webinar – 11:00 AM PT / 2:00 PM ET / 7:00 PM London – Change in healthcare is inevitable – and often challenging. Yet it’s essential for sustaining the patient experience behaviors and practices that matter most to patients and for bringing meaning and joy to the work of healthcare professionals. Change feels

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Reducing LWBS Through Operational Excellence in the ED

Published May 11, 2026

11:00 AM PT / 2:00 PM ET / 7:00 PM London – Explore how a multidisciplinary team improved Emergency Department flow, communication, and patient experience. By addressing inefficiencies through collaborative redesign, the initiative achieved a sustained drop in “left without being seen” (LWBS) and better patient feedback. This webinar offers data-driven, replicable methods to optimize

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Annual Events

Elevate PX

ELEVATE PX is a dynamic, interactive event connecting the community for learning, support and the sharing of ideas to positively impact the experience in healthcare organizations around the world.

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PX Week

Patient Experience Week is an annual event to celebrate healthcare staff impacting patient experience everyday. Inspired by members of the Institute community, PX Week provides a focused time for organizations to celebrate accomplishments, re-energize efforts and honor the people who impact patient experience everyday.

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Healthcare Volunteer Week

National Volunteer Week was established in 1974 to recognize and celebrate the efforts of volunteers across the country. It is a time to honor and thank volunteers for their commitment to patient care and their compassion toward patients, staff and the community.

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