Upcoming Events

Home Healthcare Excellence with Patient-Centered Care

Published April 28, 2026

11:00 AM PT / 2:00 PM ET / 7:00 PM London – Patient-centered care is essential to achieving high-quality outcomes in home healthcare. This webinar explores how clinicians can cultivate the attitudes and values that support truly patient-centered practice, including empathy, cultural humility, and reflective care. Participants will also learn practical skills to build trusting

Leveraging PFACs to Strengthen Emergency Department Care

Published May 9, 2026

11:00 AM PT / 2:00 PM ET / 7:00 PM London – This webinar will describe how Mount Sinai’s Department of Emergency Medicine conceived, launched, and sustained a system-wide, Emergency Department–focused Patient and Family Advisory Council (PFAC). We will explore how the PFAC’s work moved beyond the traditional “PX silo” to influence ED operations, quality,

Reflections on “What Matters”

Published May 11, 2026

Complimentary Headliner Webinar – 6:00 AM PT / 9:00 AM ET / 2:00 PM London – Join us on What Matters to You Day for this webinar reflecting on the origins of the “What Matters to You?” movement in Scotland and exploring how awareness inspires ideas that lead to real action transforming experiences and outcomes

Monthly Member Meet-up (June 2026)

Published April 8, 2026

9:00 AM PT / 12:00 PM ET / 5:00 PM London – Join us for an informal member networking meet-up designed for open conversation and connection. With no formal agenda, this session is simply a space to show up with questions, engage with peers, and exchange ideas with fellow members and our membership team. All

Care Partners as Essential Team Members in Safe Care

Published February 16, 2026

11:00 AM PT / 2:00 PM ET / 7:00 PM London – This session explores the role of care partners as essential members of the care team and their impact on patient safety. Participants will examine strategies to support care partner presence and engagement across the care continuum, including bedside rounding, shift reports, discharge planning,

Spiritual Care Connection Call – Demystifying Chaplaincy

Published May 9, 2026

9:00 AM PT / 12:00 PM ET / 5:00 PM London – Chaplaincy is often misunderstood, yet it plays a critical role in supporting patients, families, and care teams. Join the Spiritual Care Workgroup on a connection call to demystify chaplaincy – exploring what chaplains do, how they integrate into care teams, and the impact

Change Leadership: Five Tactics to Make Best Practices Stick

Published April 15, 2026

Complimentary PX Marketplace Webinar – 11:00 AM PT / 2:00 PM ET / 7:00 PM London – Change in healthcare is inevitable – and often challenging. Yet it’s essential for sustaining the patient experience behaviors and practices that matter most to patients and for bringing meaning and joy to the work of healthcare professionals. Change feels

Reducing LWBS Through Operational Excellence in the ED

Published May 11, 2026

11:00 AM PT / 2:00 PM ET / 7:00 PM London – Explore how a multidisciplinary team improved Emergency Department flow, communication, and patient experience. By addressing inefficiencies through collaborative redesign, the initiative achieved a sustained drop in “left without being seen” (LWBS) and better patient feedback. This webinar offers data-driven, replicable methods to optimize

WMTY.world Monthly Meeting (June 17, 2026)

Published November 4, 2025

3pm UTC / 10am ET / 9am CT / 8am MT / 7am PT – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges as we work together to bring the spirit of “What Matters to You?” into health and social care settings.

WMTY.world monthly meetings are complimentary. This meeting does not offer patient experience continuing education credit (PXEs).