2pm ET / 1pm CT / 12pm MT / 11am PT – Often clinicians view Deaf patients as the same as other Limited English Proficiency (LEP) patients. Not knowing that the Deaf community has its own culture and linguistic needs often leads to poorer health outcomes and compliance for the Deaf community. It also leads
2pm ET / 1pm CT / 12pm MT / 11am PT – Join our Ambulatory Care Community for a discussion on what and how organizations measure to best represent the voice of patients. Panelists will discuss why they selected the tools they use and how their organizations most effectively use metrics to impact the human
Registration Fee: $450 Members/ $550 Non-Members October 4-25, 2023 (Wednesdays) – 12:00-2:00pm ET / 11:00am-1:00pm CT / 10:00am-12:00pm MT / 9:00-11:00am PT – Foundations of Volunteer Management is a 4-part virtual workshop covering foundational aspects of leading an effective healthcare volunteer program. *Based on Principles of Volunteer Management, now with expanded content and peer engagement.
2pm ET / 1pm CT / 12pm MT / 11am PT – It’s hard to just be a kid when you’re battling cancer. Carefree moments of joy seem out of reach. Solving that problem was the impetus behind the Sunrise Association which has been providing summer day camps for children with cancer and their siblings
2pm ET / 1pm CT / 12pm MT / 11am PT – The goal of leader rounding with patients is to understand their health care experience from their perspective by having personal conversations with them. Rounding with patients is an intentional and systematic process where leaders regularly check in with patients to build relationships, decrease
3pm ET / 2pm CT / 1pm MT / 12pm PT – We know that our volunteers make a huge difference in our organizations every day…but how do you show that? It can be challenging to assign hard data to work done with the heart, but those statistics can help illustrate that impact in a
2pm ET / 1pm CT / 12pm MT / 11am PT – A team that took on virtual care as crisis management in 2020 has evolved it into a long-term strategy for better clinical workflows, patient experiences, and operational benchmarks. Join team members of the virtual care initiative from Lehigh Valley Health Network to hear
Headliner Webinar – 2pm ET / 1pm CT / 12pm MT / 11am PT – Caring for patients and their families during tumultuous times can be daunting. Many times, we rely on our past experiences, good or bad, to help us through difficult or ambiguous situations. While empathy is a key component of good service,
Registration Fee: $350 Members / $450 Non-Members November 2-16, 2023 (Thursdays) – 12:00-2:00pm ET / 11:00am-1:00pm CT / 10:00am-12:00pm MT / 9:00-11:00am PT – Are you ready to obtain your CAVS certification but need support in how and what to study in preparation? Join The Beryl Institute’s Learning and Professional Development faculty for an interactive prep
1pm ET / 12pm CT / 11am MT / 10am PT –The Lost Belongings Workgroup is a meeting space for those interested in conversations and solution generation with patient advocates working to improve lost belongings policies and practices.
ELEVATE PX is a dynamic, interactive event connecting the community for learning, support and the sharing of ideas to positively impact the experience in healthcare organizations around the world.
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Patient Experience Week is an annual event to celebrate healthcare staff impacting patient experience everyday. Inspired by members of the Institute community, PX Week provides a focused time for organizations to celebrate accomplishments, re-energize efforts and honor the people who impact patient experience everyday.
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National Volunteer Week was established in 1974 to recognize and celebrate the efforts of volunteers across the country. It is a time to honor and thank volunteers for their commitment to patient care and their compassion toward patients, staff and the community.
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