Upcoming Events

Reducing LWBS Through Operational Excellence in the ED

Published May 11, 2026

11:00 AM PT / 2:00 PM ET / 7:00 PM London – Explore how a multidisciplinary team improved Emergency Department flow, communication, and patient experience. By addressing inefficiencies through collaborative redesign, the initiative achieved a sustained drop in “left without being seen” (LWBS) and better patient feedback. This webinar offers data-driven, replicable methods to optimize

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Event

WMTY.world Monthly Meeting (June 17, 2026)

Published November 4, 2025

7:00 AM PT / 10:00 AM ET / 3:00 PM London – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges as we work together to

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Fundamentals of Patient Experience: Program Information Session

Published May 19, 2026

Complimentary – 8:00 PM AST (Arabia Standard Time) – Join The Beryl Institute and Dr. Ahmed Abdelkawy for an informational webinar about the Fundamentals of Patient Experience: A CPXP Preparation Program. Delivered bilingually in Arabic and English, this program supports Arabic-speaking professionals preparing for the Certified Patient Experience Professional (CPXP) exam. This session will provide

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The Cost of Silence: Addressing Disenfranchised Grief in Healthcare

Published May 11, 2026

11:00 AM PT / 2:00 PM ET / 7:00 PM London – This webinar shines a light on disenfranchised grief, the often-unrecognized loss experienced by both patients and healthcare professionals. Through real-world stories and frontline insights, presenters will explore how acknowledging unseen grief can transform care experiences and strengthen human connection. Participants will learn how

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Monthly Member Meet-up (July 2026)

Published April 8, 2026

9:00 AM PT / 12:00 PM ET / 5:00 PM London – Join us for an informal member networking meet-up designed for open conversation and connection. With no formal agenda, this session is simply a space to show up with questions, engage with peers, and exchange ideas with fellow members and our membership team. All

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Fundamentals of Patient Experience: A CPXP Preparation Program (July/August)

Published May 14, 2026

Designed for Arabic-speaking healthcare professionals and patient experience champions in the Middle East, this bilingual virtual program provides a structured pathway to prepare for the Certified Patient Experience Professional (CPXP) exam. Through live facilitated sessions delivered in Arabic and English, participants will explore the four CPXP domains, strengthen practical patient experience knowledge, and build strategies

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You Make a Difference (What Matters to You?)

Published May 14, 2026

Complimentary Headliner Webinar – 6:00 AM PT / 9:00 AM ET / 2:00 PM London – Based on key principles of person-centred care: Intelligent Kindness, What Matters to You? Civility Saves Lives, self-care, and active listening, Tommy shares insights from his own experience as a carer for his mum, Joan. You will be encouraged to

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WMTY.world Monthly Meeting (July 15, 2026)

Published November 4, 2025

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When Feedback Gets Real: Turning Insights into Action

Published May 11, 2026

11:00 AM PT / 2:00 PM ET / 7:00 PM London – In a world of unfiltered feedback, healthcare leaders must listen with intention and respond with purpose. This webinar explores how to turn candid patient, family, and staff input into targeted action. Through real-world examples, attendees will gain tools to identify patterns, foster accountability,

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Hard-Wiring Engagement: Embedding Patient and Family Voice through Policy

Published February 16, 2026

11:00 AM PT / 2:00 PM ET / 7:00 PM London – This session brings the webinar series together by focusing on how organizations can hard-wire patient, family, and care partner engagement through organizational policy. Participants will explore policy levers, language, and governance strategies that support long-term sustainment of Domain #5 elements and ensure engagement

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Annual Events

Elevate PX

ELEVATE PX is a dynamic, interactive event connecting the community for learning, support and the sharing of ideas to positively impact the experience in healthcare organizations around the world.

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PX Week

Patient Experience Week is an annual event to celebrate healthcare staff impacting patient experience everyday. Inspired by members of the Institute community, PX Week provides a focused time for organizations to celebrate accomplishments, re-energize efforts and honor the people who impact patient experience everyday.

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Healthcare Volunteer Week

National Volunteer Week was established in 1974 to recognize and celebrate the efforts of volunteers across the country. It is a time to honor and thank volunteers for their commitment to patient care and their compassion toward patients, staff and the community.

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