Published May 11, 2026
11:00 AM PT / 2:00 PM ET / 7:00 PM London – In a world of unfiltered feedback, healthcare leaders must listen with intention and respond with purpose. This webinar explores how to turn candid patient, family, and staff input into targeted action. Through real-world examples, attendees will gain tools to identify patterns, foster accountability,
Published February 16, 2026
11:00 AM PT / 2:00 PM ET / 7:00 PM London – This session brings the webinar series together by focusing on how organizations can hard-wire patient, family, and care partner engagement through organizational policy. Participants will explore policy levers, language, and governance strategies that support long-term sustainment of Domain #5 elements and ensure engagement
Published June 18, 2026
9:00 AM PT / 12:00 PM ET / 5:00 PM London – Join us for an informal member networking meet-up designed for open conversation and connection. With no formal agenda, this session is simply a space to show up with questions, engage with peers, and exchange ideas with fellow members and our membership team. All
Published July 14, 2026
Complimentary Headliner Webinar – 11:00 AM PT / 2:00 PM ET / 7:00 PM London – Compassion and empathy, often treated as optional “soft skills” in healthcare, are recast as essential strategic capabilities that shape how care is designed, delivered, and led. Drawing from neuroscience, psychology, organizational science, and lived experience, we will discuss how
Published June 18, 2026
Complimentary – 9:00 AM PT / 12:00 PM ET / 5:00 PM London – Considering the Certified Patient Experience Professional (CPXP) designation? Join Patient Experience University (PXU), the global learning and credentialing center of The Beryl Institute, for an informational connection call that clarifies what CPXP is, who it’s designed for, and how to move
Published November 4, 2025
3pm UTC / 10am ET / 9am CT / 8am MT / 7am PT – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges as we work together to bring the spirit of “What Matters to You?” into health and social care settings.
WMTY.world monthly meetings are complimentary. This meeting does not offer patient experience continuing education credit (PXEs).
Published February 8, 2026
11:00 AM PT / 2:00 PM ET / 7:00 PM London – Essential Hospitals operate at the intersection of complexity, community trust, and equity making the definition of high-quality care both more challenging and more critical. Join this webinar to explore the triad of high-quality care, which is not defined by clinical outcomes alone, but
Published June 19, 2026
9:00 AM PT / 12:00 PM ET / 5:00 PM London – Join us for an informal member networking meet-up designed for open conversation and connection. With no formal agenda, this session is simply a space to show up with questions, engage with peers, and exchange ideas with fellow members and our membership team. All
Published June 22, 2026
Complimentary Headliner Webinar – 11:00 AM PT / 2:00 PM ET / 7:00 PM London – Every day, acts of compassion, kindness, and human connection shape the experiences of patients, families, and healthcare professionals. Drawing on insights from millions of stories shared around the world, this webinar explores how meaningful human interactions foster healing, build
Published June 25, 2026
11:00 AM PT / 2:00 PM ET / 7:00 PM London – Spiritual Care Week offers an opportunity to recognize and celebrate the vital contributions of chaplains and spiritual care providers across healthcare and community settings. Join the Spiritual Care Workgroup for a connection call as we reflect on the impact of spiritual care, share
ELEVATE PX is a dynamic, interactive event connecting the community for learning, support and the sharing of ideas to positively impact the experience in healthcare organizations around the world.
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Patient Experience Week is an annual event to celebrate healthcare staff impacting patient experience everyday. Inspired by members of the Institute community, PX Week provides a focused time for organizations to celebrate accomplishments, re-energize efforts and honor the people who impact patient experience everyday.
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National Volunteer Week was established in 1974 to recognize and celebrate the efforts of volunteers across the country. It is a time to honor and thank volunteers for their commitment to patient care and their compassion toward patients, staff and the community.
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