2pm ET / 1pm CT / 12pm MT / 11am PT – A team that took on virtual care as crisis management in 2020 has evolved it into a long-term strategy for better clinical workflows, patient experiences, and operational benchmarks. Join team members of the virtual care initiative from Lehigh Valley Health Network to hear
Watch this webinar for an interactive discussion through a series of five mini-case studies to illustrate the power of narrative. The case studies will focus on: (1) using an innovative digital tool to collect patient-generated contextual information and embedding at-a-glance summaries of patient narratives in the EHR (2) mining open-ended comments in experience surveys, with
Discover the transformative potential of Artificial Intelligence (AI) in healthcare. Join Qualtrics, a leader in experience management, as they explore the remarkable impact AI will have on healthcare. Gain valuable insights into how AI will impact patient care, streamline operations, and drive efficiency in healthcare through an ethical lens. Whether you are a healthcare professional,
As an evidence-based, data-driven nursing initiative, we know that purposeful rounding provides accountability at the bedside that significantly impacts the patient experience. But how do you leverage modern communication tools and techniques to streamline information flow among care teams in the clinical setting? How do you actively involve patients in their care and foster better
Dave Bennett, CEO of pCare, discusses the importance of embracing technology and how a digital transformation can enhance all aspects of the human experience.
In this webinar, nurse leaders Jane Pena and Eric Moore will share learnings and insights from their Purposeful Rounding Program, with a special emphasis on leadership rounding.
Stanford Health Care replaced a traditional survey with a digital tool to capture patient feedback in the ED. Strategic placement of signs with a QR Code gives patients a hassle-free and user-friendly way to share anonymous feedback about their care. In this case study, the author describes how the tool allows them the opportunity to
The Hospital at Home (HaH) model of care, which enables the provision of acute-level care in the patient’s own home as an alternative to brick and mortar hospital admission, was introduced in British Columbia, Canada in November 2020, starting with 9 inpatient “beds” in the community. The AT-HOME research group applied a patient-oriented approach to
The global COVID-19 pandemic has challenged health care delivery in many ways. One solution from the pandemic that offers potential upside is the expansion of telehealth as a means to provide high quality, cost-effective, and safe care while also maintaining excellence in patient and family experience. While most examinations of the use of telehealth over
In this case study, read about how Bryan Medical Center moved from an outdated paper-based hourly rounding process to an innovative digital solution.
This paper explores the PBRI Innovation Fellowship, which provides an opportunity for health professionals to identify and lead an innovative quality improvement project to bridge an evidence-to-practice gap that will lead to improved health care practice and patient experiences.
After realizing the limitations of survey data, Children’s Mercy Kansas City worked to pivot their approach to guiding hospital improvement by partnering with PatientsVoices, a company that provides an innovative AI solution that allows patients to tell their stories.
Staff at Gramercy Surgery Center noticed a number of redundancies in their internal workflows when communicating with patients that were leading to a diminished experience. In an effort to solve the redundancies, they turned to an innovative approach – asynchronous video.
This connection call discusses rolling out and supporting successful Telehealth services.
