Policy & Measurement

Safeguarding What Matters: A Deeper Dive into Managing Patient Belongings

Listen in as Gabriel Bolivar of Maui Memorial Medical Center shares how his passion...

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Patient Family & Community Engagement

Amplifying Patient Voices: The Voices of Experience Podcast at Tampa General Hospital

By Amber Washington

At Tampa General Hospital, we believe every patient and family has...

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Policy & Measurement

Redesigning Your Approach to Patient Grievances to Improve Experience

UMass Memorial Medical Center transformed its grievance process to better respond to patient feedback...

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Culture & Leadership

Building Diversity and Advocacy in Healthcare Leadership: A Proposed Graduate Program for Patient Experience Excellence

This case study examines the development of a graduate-level program addressing the need for...

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Culture & Leadership | Infrastructure & Governance | Quality & Clinical Excellence

Health Equity: The Metronome for Human Centered Care

PXE Credit Available

As the healthcare landscape continues to evolve, and as consumers seek a more personalized...

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Patient Family & Community Engagement

Hope for Healthcare

Members of The Beryl Institute’s Global Patient and Family Advisory Board wish you...

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Innovation & Technology

Experience Framework Lens: Innovation & Technology

By Rosie Bartel

The Why: As a focus on experience expands, it requires...

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Policy & Measurement

Green, Yellow, Red: Creating an Experience with Feedback Buttons

Stacy Palmer, Senior Vice President and COO of The Beryl Institute, joins Steven Peltzman,...

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Staff & Provider Engagement

Transforming Residents into Patient Experience Champions

This learning bite highlights an innovative approach to integrating patient experience education into a...

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Culture & Leadership | Infrastructure & Governance | Innovation & Technology

ED Processes & Improvements: Implementation Best Practices & Outcomes

PXE Credit Available

In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and...

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Culture & Leadership

The Value Case for Improving Human Experience in Healthcare​

This white paper explores the concept of experience-driven value in healthcare. An expanded...

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Culture & Leadership

Eradicating Jargon Oblivion: Enhancing Patient Experience through Clear Communication

By Dr. Michael B. Pitt 
Professor of Pediatrics at the University...

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Patient Family & Community Engagement

A Passage of Advocacy and Listening: How My Name and Experiences Shaped My Purpose in Healthcare

By Typhany Morrison-Brooks

I was born Madelyn Morrison without a middle name because my...

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