Culture & Leadership

PX Champions: Improving our Impact by Broadening our Reach

How can we ingrain patient experience into our organization’s culture? This is the question...

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Culture & Leadership | Infrastructure & Governance

Developing Multidisciplinary Committees for Patient Experience Effectiveness

PXE Credit Available

This webinar explores how to move beyond recognizing the value of patient experience to...

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Environment & Hospitality

Prioritizing Patient Rest: Our Response to the New HCAHPS Restfulness Questions

By Melvin Carrillo, MBA, BSN, RN, CPXP
Manager, Patient Experience
The...

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Patient Family & Community Engagement

We’re all patients, or we’re about to be

Jason Wolf, President and CEO of The Beryl Institute, speaks with Jennifer Bright, MPA,...

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Environment & Hospitality

Recovery: One Restful Night at a Time

By: Toni Land, MBA, BSN,...

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Quality & Clinical Excellence

Walk With Me: From Wayfinding to Wellness

By Rebecca Cooper-Piela, MS, APRN-BC, CHCQM

The experience of COVID and multiple system changes...

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Quality & Clinical Excellence

Connection Call – Back to Basics: Five Priorities for Restoring Human-Centered Care

Watch the replay of an engaging panel discussion with four contributors to the featured...

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Patient Family & Community Engagement

The One Friend They Miss the Most: The Impact of Pet Interactions on Pediatric Experience

When his son, Brayden, passed away due to complications from a congenital heart...

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Culture & Leadership | Patient Family & Community Engagement | Staff & Provider Engagement

The “What Matters to You” Movement: Fostering Sustainable Change in Healthcare

PXE Credit Available

Are you curious about how to ignite a movement within your organization that enhances...

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Innovation & Technology

Breaking Barriers to Meaningful Patient and Family Engagement in Virtual PFACs

This learning bite explores how one healthcare team tackled common barriers to virtual Patient...

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Patient Family & Community Engagement | Quality & Clinical Excellence

ACR Patient Friendly Animations: Empowering Patients in Radiology

PXE Credit Available

 This webinar will review an initiative by the American College of Radiology Patient and...

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Environment & Hospitality | Quality & Clinical Excellence

The Essential Role of Front Desk Staff in Shaping Patient Experience

By Margo Schlewitz, MS, Manager, Multispecialty Practice Academic Ambulatory Care at the...

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Infrastructure & Governance | Patient Family & Community Engagement

Starting a Pediatric Parent Advisory Council: Overcoming Adversity

Creating a Pediatric Parent Advisory Council (PPAC) can be a transformative way to enhance...

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