Patient Family & Community Engagement
Elevating Pediatric PX: Culture, Champions & the Power of Parent Advisors Episode Summary
This episode explores the evolution of a pediatric Patient Experience. Dive into core...
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Quality & Clinical Excellence
Reigniting the Human Experience: Strategies for Getting Back to Basics
The Beryl Institute announces the release of its latest white paper, Reigniting the Human...
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Quality & Clinical Excellence
Back to Basics: Elevating Patient Experience Through Culture and Leadership
In this companion case study, Tara DiDonato highlights how NewYork-Presbyterian is strengthening patient...
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Environment & Hospitality | Infrastructure & Governance
But We’ve Always Done It That Way: Using SWOT to Enhance Your Volunteer Program
PXE Credit Available
It's easy to fall into a routine in Volunteer Services. But what if you...
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Environment & Hospitality | Patient Family & Community Engagement
Elevating the Emergency Department Experience: The Impact of Experience Ambassadors
By Jill Koss, Cook Children’s Medical Center
At Cook Children’s...
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Culture & Leadership | Staff & Provider Engagement
Heartfelt and Healing: Mastering the Art of an Apology in Human Experience
PXE Credit Available
In this webinar, participants will explore the expertly designed service recovery process developed by...
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Culture & Leadership
To Care is Human – LIVE! A Conversation with Dr. Owais Durrani
Recorded live at ELEVATE PX 2025, this episode of To Care is Human features...
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Environment & Hospitality
Maximizing the Wait: 4 Ways to Transform Lost Time in Medical Facilities into Patient Engagement
By Lauren K. Janney, Co-Founder/Chief People Officer at CXPerks
For most patients,...
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Environment & Hospitality
Building Better Experiences: Partnering with EVS to Enhance Patient Care
By Andrew Cowart-Oberle, PhD, MHA, CPXP and Heather Lazarides, MHA, MS CCC-SLP, CPXP,...
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Infrastructure & Governance
Experience Framework Lens: Infrastructure and Governance
Experience Framework Lens: Infrastructure and Governance
Effective experience efforts require both the right...
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Culture & Leadership | Staff & Provider Engagement
Real-Time Coaching & Feedback: At-The-Elbow Support for Success
PXE Credit Available
Unlock the power of coaching to inspire, engage, and gain buy-in from your team....
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Patient Family & Community Engagement
Modeling Mutual Respect in Healthcare
By Kathy Saldana,...
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Innovation & Technology
Conversational AI: A New Frontier In Improving Patient Experience
Israel Krush, CEO and co-founder of Hyro, sits down to discuss the emergence...
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Patient Family & Community Engagement | Quality & Clinical Excellence
Our Journey to Improving the Experience of Patients 65+
PXE Credit Available
Join us for a panel discussion on enhancing patient experience for patients 65 and...
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