Patient Family & Community Engagement

The One Friend They Miss the Most: The Impact of Pet Interactions on Pediatric Experience

When his son, Brayden, passed away due to complications from a congenital heart...

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Environment & Hospitality

Prioritizing Patient Rest: Our Response to the New HCAHPS Restfulness Questions

By Melvin Carrillo
Manager, Patient Experience
The Queen’s Medical Center

On January...

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Culture & Leadership | Patient Family & Community Engagement | Staff & Provider Engagement

The “What Matters to You” Movement: Fostering Sustainable Change in Healthcare

PXE Credit Available

Are you curious about how to ignite a movement within your organization that enhances...

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Innovation & Technology

Breaking Barriers to Meaningful Patient and Family Engagement in Virtual PFACs

This learning bite explores how one healthcare team tackled common barriers to virtual Patient...

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Patient Family & Community Engagement | Quality & Clinical Excellence

ACR Patient Friendly Animations: Empowering Patients in Radiology

PXE Credit Available

 This webinar will review an initiative by the American College of Radiology Patient and...

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Environment & Hospitality | Quality & Clinical Excellence

The Essential Role of Front Desk Staff in Shaping Patient Experience

By Margo Schlewitz, MS, Manager, Multispecialty Practice Academic Ambulatory Care at the...

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Infrastructure & Governance | Patient Family & Community Engagement

Starting a Pediatric Parent Advisory Council: Overcoming Adversity

Creating a Pediatric Parent Advisory Council (PPAC) can be a transformative way to enhance...

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Environment & Hospitality

The CROWN Project: Promoting Haircare Equity in Hospitals

By:

Amanda Pitt, MBA, BSN, RN, MEDSURG-BC, NEA-BC
Nursing Operations Specialist and...

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The Future of Healthcare Experience: Human Understanding at the Core

In the ever-evolving landscape of healthcare, the focus on human experience is...

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Culture & Leadership

YCX: How Three Letters Impacted Culture, Engaged Leaders, and Drove Results

By Brent A. Grunig, Communications & Training Consultant, The Southeast Permanente Medical Group 

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Environment & Hospitality

Reviving Humanity in Healthcare: The Power of Story-Sharing

Join Dr. Alexi Puran and...

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Culture & Leadership | Staff & Provider Engagement

Rising Strong: Team Resilience Strategies

PXE Credit Available

Join us for an insightful webinar where we'll share practical resilience tools and strategies...

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