Culture & Leadership | Staff & Provider Engagement

Every Conversation Has Consequences

PXE Credit Available

Communication is our currency in healthcare. By focusing on three areas where miscommunication can...

Culture & Leadership | Infrastructure & Governance

Pitching Your Experience Strategy to the C-Suite

PXE Credit Available

You may be new in your role as a Patient/Human Experience leader or you...

Culture & Leadership | Infrastructure & Governance

Using Unsolicited Patient Complaints to Improve Patient Outcomes and Organizational Culture

PXE Credit Available

To meet regulatory and accreditation requirements hospitals and health systems have policies and processes...

Culture & Leadership | Policy & Measurement | Staff & Provider Engagement

Effectively Leveraging Patient Comments for Strategic Improvement

PXE Credit Available

During this webinar, Children’s Mercy Kansas City shares results from a year-long case study...

Supporting Your Professional Patient Experience Journey

Whether you are new to patient experience or looking to become a Certificated Patient...

Culture & Leadership | Staff & Provider Engagement

Storytelling and its Practical Influence

PXE Credit Available

Storytelling is a connection tool that has the tendency to influence and captivate an...

Culture & Leadership | Staff & Provider Engagement

How Teamwork Improves Patient Experience in the Emergency Department

PXE Credit Available

Discover how teams at AdventHealth Deland and AdventHealth North Pinellas improved experience in the...

Patient Family & Community Engagement | Quality & Clinical Excellence

Impact of Improving Quality of Care on Patient Experience in Emergency Department

PXE Credit Available

Listen as Dr. Ahmed A. Abdelkawy discusses how collaborating with patients and families to...

Culture & Leadership | Staff & Provider Engagement

From Good to Great: Our Journey to Four-Star Patient Experience

PXE Credit Available

Watch this webinar to discover a hospital’s journey towards achieving a 4-star rating in...

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