Innovation & Technology | Policy & Measurement

Using Narrative to Illuminate and Improve Experience

Watch this webinar for an interactive discussion through a series of five mini-case studies...

Culture & Leadership | Staff & Provider Engagement

Every Conversation Has Consequences

PXE Credit Available

Communication is our currency in healthcare. By focusing on three areas where miscommunication can...

Culture & Leadership | Infrastructure & Governance

Pitching Your Experience Strategy to the C-Suite

PXE Credit Available

You may be new in your role as a Patient/Human Experience leader or you...

Culture & Leadership | Infrastructure & Governance

Using Unsolicited Patient Complaints to Improve Patient Outcomes and Organizational Culture

PXE Credit Available

To meet regulatory and accreditation requirements hospitals and health systems have policies and processes...

Culture & Leadership | Policy & Measurement | Staff & Provider Engagement

Effectively Leveraging Patient Comments for Strategic Improvement

PXE Credit Available

During this webinar, Children’s Mercy Kansas City shares results from a year-long case study...

Supporting Your Professional Patient Experience Journey

Whether you are new to patient experience or looking to become a Certificated Patient...

Culture & Leadership | Staff & Provider Engagement

Storytelling and its Practical Influence

PXE Credit Available

Storytelling is a connection tool that has the tendency to influence and captivate an...

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