Ensuring Volunteer Programs Support Patient Experience Initiatives

Melissa Bergin, MLS, M.Ed | Vice President of Training & Implementation, Bespoke Software/VSys One

Lonely No More: Bedside Visit Programs

Erica Luciano, Program Manager, Volunteer Services, UChicago Medicine
Kathleen McIntire, CAVS | Director,...

Caring on Wheels – Staff Wellness and Motivation

Tracey Deaner, MSN, RN, NEA-BC, CPXP | Director, Patient/Resident Experience, CentraState Healthcare System
...

Take a Seat! Effective Communication Strategy to Improve Patient Experience

Debi D’Alba, CPXP | Director, Patient Experience, Yale-New Haven Health System – Greenwich Hospital 

Rise&Renew: A Multifaceted Approach to Fortifying & Rebuilding Our Workforce

"Dexter" Janet Borrowman, CHIE, CPXP, Operational Effectiveness Lead, Maui Health Affiliated with Kaiser Permanente

Growing Compassion In All Corners of Your Life

Mary Freer, BSW (Hons) | Director, Compassion Revolution

If you’re wondering how to sustain...

How High Performing Organizations are Leader Rounding: A Benchmarking Study

Katie Haifley, CPXP | Co-founder and COO/CMO, Nobl

Every patient, every day is the...

The JEDI (Justice, Equity, Diversity, & Inclusion) Volunteer Workforce

Tuesday, March 7, 2:00-3:00 PM ET

Andrea Kennedy-Tull, MSBM, CPXP | Director,...

Grievance Panels: An Alternative to a Grievance Committee

Lynn Charbonneau MBA, CPXP | Director, Patient Relations and Guest Services, Tampa General Hospital