Staff & Provider Engagement

Ensuring Volunteer Programs Support Patient Experience Initiatives

PXE Credit Available

Melissa Bergin, MLS, M.Ed | Vice President of Training & Implementation, Bespoke Software/VSys One

Patient Family & Community Engagement | Quality & Clinical Excellence

Lonely No More: Bedside Visit Programs

PXE Credit Available

Erica Luciano, Program Manager, Volunteer Services, UChicago Medicine
Kathleen McIntire, CAVS | Director,...

Staff & Provider Engagement

Caring on Wheels – Staff Wellness and Motivation

PXE Credit Available

Tracey Deaner, MSN, RN, NEA-BC, CPXP | Director, Patient/Resident Experience, CentraState Healthcare System
...

Culture & Leadership | Policy & Measurement

State of Human Experience 2023: Fundamentals and the Future of Experience

Jason A. Wolf, Ph.D., CPXP , President & CEO, The Beryl Institute

Since 2011,...

Culture & Leadership

Take a Seat! Effective Communication Strategy to Improve Patient Experience

PXE Credit Available

Debi D’Alba, CPXP | Director, Patient Experience, Yale-New Haven Health System – Greenwich Hospital 

Culture & Leadership

Supporting Your Career Path as a Volunteer Professional

Bre Maddox, Manager, Learning and Professional Development, The Beryl Institute
Eileen McConville, CAVS,...

Staff & Provider Engagement

Rise&Renew: A Multifaceted Approach to Fortifying & Rebuilding Our Workforce

PXE Credit Available

"Dexter" Janet Borrowman, CHIE, CPXP, Operational Effectiveness Lead, Maui Health Affiliated with Kaiser Permanente

Culture & Leadership

Level Up Your Patient Experience Skills: Certificate Programs

Becky Reisinger, Senior Director, Learning & Professional Development, The Beryl Institute

Healthcare organizations are...

Culture & Leadership

Growing Compassion In All Corners of Your Life

PXE Credit Available

Mary Freer, BSW (Hons) | Director, Compassion Revolution

If you’re wondering how to sustain...

Culture & Leadership | Environment & Hospitality

How High Performing Organizations are Leader Rounding: A Benchmarking Study

PXE Credit Available

Katie Haifley, CPXP | Co-founder and COO/CMO, Nobl

Every patient, every day is the...

Culture & Leadership

The Human Experience Imperative: Practical insights for executives on organizational strategy, structure and impact

Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute
Brian...

Culture & Leadership | Patient Family & Community Engagement

The JEDI (Justice, Equity, Diversity, & Inclusion) Volunteer Workforce

PXE Credit Available

Tuesday, March 7, 2:00-3:00 PM ET

Andrea Kennedy-Tull, MSBM, CPXP | Director,...

Patient Family & Community Engagement

Grievance Panels: An Alternative to a Grievance Committee

PXE Credit Available

Lynn Charbonneau MBA, CPXP | Director, Patient Relations and Guest Services, Tampa General Hospital

...

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