Providing tools and resources for physician leaders to advance their skills and knowledge in experience improvement.
The Physician Community aims to provide resources to physician leaders new to patient experience or looking to expand their PX toolkits. Developed by physicians for physicians, the resources curated for this community focus on advancing skills and expanding knowledge in patient engagement and experience improvement. Many offerings are bite-size, offering busy clinicians micro lessons for quick access.
Trust Me: Building Trust Through Humanism and Compassion
Do your patients trust you to provide compassionate care? If they don’t, the impact on the healthcare system can be devastating. Learn the six behaviors that patients and families say are needed to help build trust with
A Department Playbook – Keys to Creating Your Culture of Always
Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems, shares how having a department
It’s A Privilege: How Busy Providers Deliver Excellent Patient Experience
Gregg Heatley MD, MMM, Department of Ophthalmology, University of Wisconsin-Madison School of Medicine and Public Health,