Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement

Developing an Interactive Behavioral Based Training Program

This webinar, How to Develop an Interactive Behavioral Based Training Program that Aligns with Employee and Patient Feedback around Improvement Opportunities, will provide step by step guidance to develop a training program with a focus on behavioral based learning. The program uses storytelling and staff and patient feedback to “connect the dots” in the human experience to develop a program that empowers care givers to interact with one another and with patients and families in a positive and professional manner to enhance teamwork, professionalism, and communication.

Learning Objectives
– Discover how to align feedback from team members and patients to develop robust training programs that modify behavior and improve the care experience.
– Demonstrate the impact storytelling can have on retention of key concepts.
– Summarize how to reinforce learning in a fun manner and measure outcomes.

Speaker: Terri Hepp, MS, FACMPE, CPXP, FHX | Chief Experience Officer, Arnot Health

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Non-members can purchase webinars at a cost of $49 each.

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