Developing an Interactive Behavioral Based Training Program
Published May 2, 2024


This webinar, How to Develop an Interactive Behavioral Based Training Program that Aligns with Employee and Patient Feedback around Improvement Opportunities, will provide step by step guidance to develop a training program with a focus on behavioral based learning. The program uses storytelling and staff and patient feedback to “connect the dots” in the human experience to develop a program that empowers care givers to interact with one another and with patients and families in a positive and professional manner to enhance teamwork, professionalism, and communication.
Learning Objectives
– Discover how to align feedback from team members and patients to develop robust training programs that modify behavior and improve the care experience.
– Demonstrate the impact storytelling can have on retention of key concepts.
– Summarize how to reinforce learning in a fun manner and measure outcomes.
Speaker: Terri Hepp, MS, FACMPE, CPXP, FHX | Chief Experience Officer, Arnot Health
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & Leadership
Holding space: An effective intervention for when hope wanes
Published August 8, 2025
Holding space is a person-centered, non-judgmental approach to working with clients. This approach goes beyond listening to client concerns; it entails deep listening and being present, developing trust with clients, and helping them connect goals with values. Within this brief account, the concept of holding space is described. What it is and is not is
Learn more -
Staff & Provider Engagement
Champions of Communication: Improving PX by Empowering Teams through Education
Published October 16, 2025
By Breanna Fuller At BJC Medical Group, the PX Champions Program is an extension of our five-person team, enhancing our ability to impact more than 150 practices we support on a weekly and monthly basis through education, activities, discussions, and follow-ups. Our initial three months of the program during Q4 of 2024 focused on developing
Learn more -
Culture & Leadership | Patient Family & Community Engagement | Policy & Measurement | Staff & Provider Engagement
Pulse Check: Perspectives on Human Experience
Published September 19, 2025
Complimentary – This 30-minute session will explore key headlines from the most recent PX Pulse report and findings from the State of Human Experience 2025 study. Participants will engage in discussion on consumer perspectives on the current state of healthcare, review the biggest trends in human experience, and reflect on how these insights will impact both
Learn more