Patient Advocacy Community Connection Call: Leader Rounding
Published November 6, 2023
This Patient Advocacy Community Connection Call focused on leader rounding as a follow-up to the webinar, Leader Rounding: A Proactive Approach to Improve Experience, held on October 10, 2023.
*Please note: Calls do not provide patient experience education credit (PXE).
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Innovation & Technology | Patient Family & Community Engagement | Staff & Provider Engagement
The Patient Experience with Virtual Care
Published September 18, 2025

Complimentary – Bedside nurses love the efficiency and workflow improvements virtual care gives them. But what do patients think about it? Join leaders from The Christ Hospital, Cook Children’s, Henry Ford Health, and Lehigh Valley Health Network to hear how their patients are reacting to virtual care sessions, and the difference it’s making to bedside care.
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Culture & Leadership | Infrastructure & Governance
Crafting a Patient Experience Program While Commissioning a Hospital
Published September 4, 2025

Complimentary – Whether you’re building from the ground up or refreshing your current approach, join this webinar for practical guidance for making patient experience an integral part of your organizational culture. Embedding patient experience into organizational strategy is essential for delivering meaningful, lasting impact, especially when commissioning a new hospital. In this webinar, you’ll hear
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Culture & Leadership
Understanding Patient Experiences: A Qualitative Study on Communication and Cultural Competence in Multiple Sclerosis Care
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Objective: Effective communication is crucial in multiple sclerosis (MS) care, influencing patient satisfaction, self-management, and health outcomes. This study explores the experiences of people with MS (PwMS) regarding communication with healthcare providers and between providers within healthcare systems. Methods: This qualitative study analyzed open-ended responses from 590 participants in a national cross-sectional survey. Thematic content analysis was conducted
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