Elevating Experience

The pandemic generated unprecedented personal and financial pressures within the healthcare industry. Given this environment, there is a need for clarity and alignment around where and how experience fits into the strategy going forward. This webinar provides a human-centered viewpoint along with a business case for embracing a contemporary approach to experience as a powerful differentiator. Focusing on what matters to the people seeking and delivering care can be a rallying point for enhancing both culture and financials.
Learning Objectives
• Describe the traditional approach to experience work in healthcare
• Discuss a contemporary approach that creates a vibrant experience and transcends financial pressures
• Promote organizational alignment around the importance of focusing on patient, family, and team experience
Speakers:
Gregory Makoul, PhD, MS | Chief Transformation Officer, NRC Health
Michael Goldberg, MBA, MS | Founder, Walkalongside Leader
*PX Marketplace webinars are complimentary. Your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.
Brought to you by:
Related content
-
Culture & Leadership
YCX: How Three Letters Impacted Culture, Engaged Leaders, and Drove Results
By Brent A. Grunig, Communications & Training Consultant, The Southeast Permanente Medical Group The Southeast Permanente Medical Group (TSPMG) named 2023 as the “Year of Care Experience”— or YCX. What started out as an idea for a year-long campaign ended up becoming an overwhelming success using a multi-faceted approach across teams and departments within TSPMG
Learn more -
Culture & Leadership
Leading in Turbulent Times: Why Experience is Essential to Healthcare’s Future
Healthcare systems around the world and throughout our community are being buffeted from all sides, with higher acuity patients, a vulnerable and stressed workforce, unsure finances and support structures, and even challenges to long-held medical truths. For as much as we traversed a once in a lifetime moment through the pandemic years, the residual effects
Learn more -
Environment & Hospitality | Policy & Measurement | Quality & Clinical Excellence
PX Chat – Restfulness of Hospital Environment
12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an engaging PX Chat as we explore the 2025 updates to the HCAHPS survey, with a special focus on the new “Restfulness of Hospital Environment” measure. Breakout discussion groups will provide the opportunity for community members to
Learn more