Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement

Elevating Experience

The pandemic generated unprecedented personal and financial pressures within the healthcare industry. Given this environment, there is a need for clarity and alignment around where and how experience fits into the strategy going forward. This webinar provides a human-centered viewpoint along with a business case for embracing a contemporary approach to experience as a powerful differentiator. Focusing on what matters to the people seeking and delivering care can be a rallying point for enhancing both culture and financials.

Learning Objectives
• Describe the traditional approach to experience work in healthcare
• Discuss a contemporary approach that creates a vibrant experience and transcends financial pressures
• Promote organizational alignment around the importance of focusing on patient, family, and team experience

Gregory Makoul, PhD, MS | Chief Transformation Officer, NRC Health
Michael Goldberg, MBA, MS | Founder, Walkalongside Leader

*PX Marketplace webinars are complimentary. Your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.

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