Patient Family & Community Engagement | Quality & Clinical Excellence | Global Perspective

Non-COVID-19 hospitalizations: patients’ experiences during the COVID-19 pandemic

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Patient Family & Community Engagement

Is Timing Everything?: The Role of Time on the Relationship between Patient-Centered Communication and Provider Empathy

Several studies have indicated that providers that successfully implement patient-centered communication (PCC) practices related to health literacy and exemplify higher levels of empathy improve patient health outcomes. Time is frequently noted as a barrier when implementing PCC practices.
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Patient Family & Community Engagement

PFAC Panels for Maximum Patient Participation

Patient and Family Advisory Councils (PFACs) provide essential insights for enhancing patient experience metrics. However, challenges such as busy schedules and pandemic-related disruptions have hindered their effectiveness. In this case study, Rutgers Cancer Institute shares how its innovative solutions address these issues, ensuring patient feedback is actively sought and utilized to drive improvements.
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Patient Family & Community Engagement

Transforming the Human Experience through Improved Provider Communication

On the Road with the Cone Health – June 2024 by Amy Kwiatkowski Earlier this year, I had the pleasure of meeting with the Patient Experience team at Cone Health in Greensboro, NC. I had a lively conversation with the Patient Experience team about the work they are doing and are so proud of and
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