Membership provides access to the largest library of PXE-approved programs and resources.

To support the development of patient experience professionals, The Beryl Institute offers continuing education credits through webinars, programs and events to qualifying participants. 

Patient Experience Continuing Education Credits (PXEs), available through The Beryl Institute Credentialing Center, are designed to enhance expertise and advance professional practice in patient experience. Patient Experience University (PXU) supports the field by promoting certification, providing ongoing education opportunities, and advancing the continuous improvement of human experience in healthcare.

PXEs can be earned by participating in learning programs or contributing to the advancement of the field of patient experience.

New to PXEs? Learn what they are and how they support your professional development.

What Are PXEs?

Live & Webinar Recordings

Most webinars offered by The Beryl Institute are eligible for one PXE credit. PXE credits can be earned by attending a live webinar or viewing a webinar recording. More than 65 webinar recordings are currently available with membership.

ELEVATE PX

ELEVATE PX is The Beryl Institute’s annual conference focused on improving the human experience in healthcare. The gathering brings together a global community dedicated to advancing human experience across the healthcare continuum. Participants have the opportunity to earn Patient Experience Education (PXE) credits through conference participation.

Body of Knowledge (BOK) Courses

The Beryl Institute’s on-demand PXLearning Library offers a comprehensive collection of 15 courses designed to build a strong foundation in patient experience. Aligned to the Patient Experience Body of Knowledge, these interactive courses are relevant to all roles and experience levels.

These courses are also part of structured learning pathways, including certificate programs, that explore the essential concepts and practices central to advancing experience excellence.

PXE-Approved Programs

Explore opportunities to earn PXE credits through approved programs offered by other organizations:

Patient Experience Excellence: From Understanding the Patient to Transforming the Organization (10 PXEs)
Center for Advanced Professional Practices (CAPP-KSA)
Language: Bilingual, Arabic and English
Live Program

Mastering Strategic Patient Experience: From Journey Engineering to Organizational Leadership (30 PXEs)
Excellence Field
Language: Bilingual, Arabic and English
Live and on demand

CX Healthcare Exchange East (7 PXEs)
IQPC Exchange
Language: English
Live Program: October 27–28, 2026 (Florida)

The Experience Accelerator Lab (18 PXEs)
Landing Exceptional Experiences
Language: English
Live Program: September 17-December 3, 2026; October 29, 2026-January 14, 2027

Advanced Service Recovery and Conflict De-Escalation: Transforming Healthcare Encounters into Trust (4 PXEs)
Quality Leaders Academy
Language: Bilingual, Arabic and English
Live Program

The Restorative Impact of Perceived Open Space (1 PXE)
Sky Factory
Language: English
Available on demand

Reimagining the Human Experience: Lessons from Disney, Starbucks, Ritz-Carlton & Cleveland Clinic to Enhance Healthcare Experience (2 PXEs)
Training for Quality
Language: Bilingual, Arabic and English
Available on demand

Patient Experience Leadership Program (6 PXEs)
Virtual Medical Academy
Language: Arabic
Live Program: October 27-28, 2026

NGPX 2026 (7.75 PXEs)
WBR (Worldwide Business Research)
Language: English
Live Program: December 2-4, 2026

To stay informed about opportunities to earn PXE credit, follow Patient Experience University (PXU) on LinkedIn.

Teaching & Instruction

You may earn Patient Experience Education (PXE) credits through contributions that advance the field of patient experience.

  • 1 PXE for teaching a patient experience course, workshop, or webinar
  • 1 PXE for presenting at a patient experience or healthcare conference on a patient experience-related topic
  • 1 PXE for writing a patient experience article, case study, book, chapter, or paper
  • 1 PXE for completing a patient experience-related academic course

Examples of documentation include:

  • A syllabus, agenda, or web listing identifying you as a teacher or presenter
  • A title page or publication listing you as an author or contributor
  • A course transcript showing successful completion
  • A letter from an organization confirming your role, including the title, date, and signature

Professional Service Activities

You may earn Patient Experience Education (PXE) credits through service that supports the advancement of patient experience.

  • 1 PXE for each year of service as an officer of a healthcare association, board, or professional society
  • 1 PXE for one year of participation on a committee or workgroup of a healthcare association, board, or professional society

Examples of documentation include:

  • A letter from the organization listing the name of the board, committee, or association, the dates of service, and your role or title

How to Claim PXEs

PXEs are earned by participating in approved activities that meet patient experience education standards. Instructions for claiming credit are provided by the organization offering the activity.

After completing an activity, follow the instructions provided to claim your PXE credit and retain documentation for your records.

For step-by-step instructions on claiming PXEs, viewing your transcript, or uploading credits to your profile, watch the tutorial.

Webinars from The Beryl Institute
For Beryl Institute webinars, PXE credit is awarded after completing the required survey, whether attending live or viewing a webinar recording. Instructions for claiming PXE credit are provided after the survey is completed.

For questions about your transcript, contact The Beryl Institute Credentialing Center at credentialing@theberylinstitute.org