Patient Family & Community Engagement | Quality & Clinical Excellence | Long-term Care | Patient Advocacy | Patient and Care Partners

Caring for Veterans in the Civilian Setting

Ann E. Doran, MHSM, MPA, CPHQ, CPHRM | Executive Director, Office of Patient Advocacy, Veterans Administration
Kelly E. Holland, MHA, CPXP | Manager Patient/Family Experience, UVM Medical Center
Robert Rahal, MPA, MCM | Patient Experience Officer, VA Central California Healthcare System
Linda Van der Voort, MA, CPXP | Director, Patient Relations, Language and Disability Services, White Plains Hospital, a member of the Montefiore Health System

In this webinar members of The Beryl Institute’s Patient Advocacy Council will discuss healthcare needs of military Veterans and how civilian healthcare can care for and honor the Veteran patient.

Learning Objectives
• Describe the difference between Active Duty Military and Veteran status.
• Identify the particular healthcare needs of the military Veteran.
• Develop strategies to improve the experience for Veteran patients.