New to Patient Experience
Whether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.
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New to The Beryl Institute
We invite you to take the first steps to engage with our community. You can make the most of your engagement by connecting with our members and exploring our resources.
Get StartedExperience Pathway
These foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.
Let’s Get GoingWhat is PX/HX?
We define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.
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Now Available
Transforming the Future of Healthcare: Reflections on a Decade of the Experience Movement
The chapters in this book reflect a ten-year timeline of how our thinking has evolved, how practice has expanded, how we have faced the challenge of our lifetime, and how we have moved forward with even greater intention. Each chapter provides insights for action, while together they reveal the path we have traveled, and the lessons we have collectively learned.
Order NowFEATURED CONTENT
PXJ Article
Investing in the Bottom Line: The Value Case for Improving Human Experience in Healthcare
Investment in human experience is imperative for healthcare organizations. It is a strategic focus that can
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PX Paper
A Commitment to Human Experience in Essential Hospitals
A Commitment to Human Experience in Essential Hospitals highlights the innovative practices of essential hospitals in
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PX Paper
Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals
Managing patient belongings is a challenge for almost all hospitals. Losing a patient’s belongings has a
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PX Paper
Caring for the Workforce: Five Strategic Areas to Address Well-Being in Healthcare
The Beryl Institute releases “Caring for the Workforce: Five Strategic Areas to Address Well-being in Healthcare,”
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Research Report
The State of Human Experience 2023: Affirming the Integrated Nature of Experience in Healthcare Today
Engaging voices from 33 countries, our latest biennial benchmarking study provides diverse perspective on how organizations
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PX Paper
Reexamining “Defining Patient Experience”
This new release recognizes the evolution of the patient experience definition to an advanced version that
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