New to Patient Experience
Whether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.
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Benefits of Membership
Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.
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Connection
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Research
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Learning
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Events
New to The Beryl Institute
We invite you to take the first steps to engage with our community. You can make the most of your engagement by connecting with our members and exploring our resources.
Get StartedExperience Pathway
These foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.
Let’s Get GoingWhat is PX/HX?
We define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.
Dig Deeper
Now Available
Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare
This book is based on the unbiased research, proven practices, and lessons learned from our powerful global community striving to make healthcare better. Whether you’re an executive, clinician, or passionate champion for experience excellence, this book will help you think differently about how we lead healthcare forward.
Order NowFEATURED CONTENT
The Value Case for Improving Human Experience in Healthcare
This white paper explores the concept of experience-driven value in healthcare. An expanded version of the
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A Commitment to Human Experience in Essential Hospitals
A Commitment to Human Experience in Essential Hospitals highlights the innovative practices of essential hospitals in
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Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals
Managing patient belongings is a challenge for almost all hospitals. Losing a patient’s belongings has a
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Caring for the Workforce: Five Strategic Areas to Address Well-Being in Healthcare
The Beryl Institute releases “Caring for the Workforce: Five Strategic Areas to Address Well-being in Healthcare,”
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The State of Human Experience 2023: Affirming the Integrated Nature of Experience in Healthcare Today
Engaging voices from 33 countries, our latest biennial benchmarking study provides diverse perspective on how organizations
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Reexamining “Defining Patient Experience”
This new release recognizes the evolution of the patient experience definition to an advanced version that
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Upcoming Events
Event
PX 101: The Foundation for Elevating Experience in Your Organization
Upcoming Event - March 25, 2025
COMPLIMENTARY – 12pm ET / 11am CT / 10am MT / 9am PT – Discover how PX 101 can empower your organization with a foundational, easy-to-use learning package designed to enhance patient experience knowledge and skills for all employees. This webinar will explore how PX 101’s customizable toolkit helps you foster a culture of excellence,
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Event
Heartfelt and Healing: Mastering the Art of an Apology in Human Experience
Upcoming Event - April 8, 2025
PXE Credit Available
2pm ET / 1pm CT / 12pm MT / 11am PT – In this webinar, participants will explore the expertly designed service recovery process developed by the Patient Experience team at Allegheny Health Network, a 10-hospital system in Western Pennsylvania. Attendees will learn how to enhance their current service recovery techniques through a collaborative, system-wide
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Event
PX Chat on PFA/PFACS: Revitalizing/Rebuilding (April 9, 2025)
Upcoming Event - April 9, 2025
12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around revitalizing and rebuilding PFAs and PFACs in their organizations. Breakout discussion groups allow you to share your challenges, celebrate your
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Event
WMTY.world Monthly Meeting (April 16, 2025)
Upcoming Event - April 16, 2025
3pm UTC / 10am ET / 9am CT / 8am MT / 7am PT – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges as we
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Event
But We’ve Always Done It That Way: Using SWOT to Enhance Your Volunteer Program
Upcoming Event - April 22, 2025
PXE Credit Available
2pm ET / 1pm CT / 12pm MT / 11am PT – It’s easy to fall into a routine in Volunteer Services. But what if you could get FREE help to elevate your program and team? Learn how to conduct an effective SWOT analysis and gain valuable insight to help keep you at the top
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Event
Rising Strong: Team Resilience Strategies
Upcoming Event - May 6, 2025
PXE Credit Available
2pm ET / 1pm CT / 12pm MT / 11am PT – Join us for an insightful webinar where we’ll share practical resilience tools and strategies that greatly enhanced the well-being of a 50-member caregiver team. This team, which manages complaints and grievances for 33 hospitals and 385 clinics across four states, saw their Patient
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Event
WMTY.world Monthly Meeting (May 21, 2025)
Upcoming Event - May 21, 2025
3pm UTC / 10am ET / 9am CT / 8am MT / 7am PT – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges as we
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