New to Patient Experience
Whether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.
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Benefits of Membership
Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.
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Connection
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Research
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Learning
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Events
New to The Beryl Institute
We invite you to take the first steps to engage with our community. You can make the most of your engagement by connecting with our members and exploring our resources.
Get StartedExperience Pathway
These foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.
Let’s Get GoingWhat is PX/HX?
We define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.
Dig Deeper
Now Available
Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare
This book is based on the unbiased research, proven practices, and lessons learned from our powerful global community striving to make healthcare better. Whether you’re an executive, clinician, or passionate champion for experience excellence, this book will help you think differently about how we lead healthcare forward.
Order NowFEATURED CONTENT
PX Paper
The Value Case for Improving Human Experience in Healthcare
This white paper explores the concept of experience-driven value in healthcare. An expanded version of the
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PX Paper
A Commitment to Human Experience in Essential Hospitals
A Commitment to Human Experience in Essential Hospitals highlights the innovative practices of essential hospitals in
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PX Paper
Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals
Managing patient belongings is a challenge for almost all hospitals. Losing a patient’s belongings has a
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PX Paper
Caring for the Workforce: Five Strategic Areas to Address Well-Being in Healthcare
The Beryl Institute releases “Caring for the Workforce: Five Strategic Areas to Address Well-being in Healthcare,”
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Research Report
The State of Human Experience 2023: Affirming the Integrated Nature of Experience in Healthcare Today
Engaging voices from 33 countries, our latest biennial benchmarking study provides diverse perspective on how organizations
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PX Paper
Reexamining “Defining Patient Experience”
This new release recognizes the evolution of the patient experience definition to an advanced version that
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