New to Patient Experience
Whether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.
Learn MoreWhether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.
Learn MoreWe invite you to take the first steps to engage with our community. You can make the most of your engagement by connecting with our members and exploring our resources.
Get StartedThese foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.
Let’s Get GoingWe define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.
Dig DeeperNow Available
This book is based on the unbiased research, proven practices, and lessons learned from our powerful global community striving to make healthcare better. Whether you’re an executive, clinician, or passionate champion for experience excellence, this book will help you think differently about how we lead healthcare forward.
Order NowInvestment in human experience is imperative for healthcare organizations. It is a strategic focus that can
A Commitment to Human Experience in Essential Hospitals highlights the innovative practices of essential hospitals in
Managing patient belongings is a challenge for almost all hospitals. Losing a patient’s belongings has a
The Beryl Institute releases “Caring for the Workforce: Five Strategic Areas to Address Well-being in Healthcare,”
Engaging voices from 33 countries, our latest biennial benchmarking study provides diverse perspective on how organizations
This new release recognizes the evolution of the patient experience definition to an advanced version that
PX Marketplace – 2pm ET / 1pm CT / 12pm MT / 11am PT – Explore how healthcare leaders can design and adapt their rounding processes to cater to different patient and employee generations, combining generational data with a personalized approach that is specific to the individual. The discussion will focus on personalized care, communication
10am ET / 9am CT / 8am MT / 7am PT – Join our Community Experience Team to learn more about your membership and getting the most out of the community. Dive deeper in membership benefits, learn how to become an active contributor to our community, and engage in Q&A session. *Please note the purpose
2pm ET / 1pm CT / 12pm MT / 11am PT – In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic,
12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around sustaining and growing PFAs and PFACs in their organizations. Breakout discussion groups allow you to share your challenges, celebrate your
2pm ET / 1pm CT / 12pm MT / 11am PT – This webinar focuses on the correlation and impact of a strong positive first impression on the overall experience of patients, families and support persons in the ambulatory care/surgery environment. Creating a streamlined engagement from the first phone contact to check-in to ongoing communication
2pm ET / 1pm CT / 12pm MT / 11am PT – Newcomers are a vital yet often misunderstood segment of the population that healthcare providers serve. This webinar explores the landscape of newcomer health equity in Canada and the United States, offering valuable insights into the challenges faced by this vulnerable group. Attendees will
2pm ET / 1pm CT / 12pm MT / 11am PT – Discover the transformative power of Nonviolent Communication (NVC) in this engaging webinar. Grounded in emotional intelligence, NVC equips healthcare professionals with tools to resolve disputes and prevent conflict escalation through clear, compassionate communication. Participants will explore NVC’s four-step framework, which focuses on identifying
Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.
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