Patient Satisfaction and Experience of Limited English Proficiency Patients in Primary Care Clinics
Published July 5, 2023
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Quality & Clinical Excellence
Effectiveness of Incident Reporting Tools in Ensuring Patient Safety: A Systematic-Narrative Hybrid Review
Published April 30, 2025
Background: Ensuring Patient Safety in healthcare is essential and requires efficient methods to reduce risks and improve the quality of care. Although incident reporting tools are commonly used to identify possible and actual care failures, their efficacy differs among various environments. The aim is to evaluate the effectiveness of incident reporting tools in enhancing patient safety. Methods: This
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Culture & Leadership | Quality & Clinical Excellence
Empowering Healthcare: Understanding and Supporting Trans and Non-Binary Patients
Published August 27, 2024

Join Lou Weaver for a webinar on understanding trans and non-binary individuals and their healthcare needs. The session will cover specialized healthcare considerations, Standards of Care, and the impact of Social Determinants of Health on this population. Participants will explore the differences between sexual orientation (SO) and gender identity (GI), the importance of related data,
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Quality & Clinical Excellence
Navigating Conflict in Physician Communication
Published June 23, 2024

By Sofie Morgan, MD MBA FACEP CPXP CPC Conflict is integral to the human experience, even for physicians with a strong commitment to professionalism. From my practices as a patient experience professional and an emergency physician, it is clear that conflict often overlies deeper feelings of being misunderstood or undervalued. Yet, in my professional coaching
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