A Qualitative Study Examining Patient Experience Factors and Drivers within the Home Health Setting

As demand for home care increases at a rapid pace, it is important to understand what patients value most during the home care episode and what touchpoints have the biggest influence on the perception of experience. This research by Northwell Health At Home, supported by a grant from The Beryl Institute,  offers a unique opportunity for home health organizations to define a standard of care inside the home by prioritizing the themes described by participants in this study.