Beyond Invisibility: Creating a Culture of Inclusion for the LGBTQIA+ Community
Dr. Rhae-Ann Booker, PhD | Vice President of Diversity, Equity & Inclusion, University of Michigan Health – West
Thomas Pierce, LMSW, MPA | DEI Program Coordinator, University of Michigan Health – West
No one should have to delay or avoid healthcare due to concerns about how they will be treated. The experiences and outcomes of sexual and gender minorities in healthcare need increased attention and actions aimed at eliminating health disparities. Presenters will share how their organization improved LGBTQIA+-centered services and care through four approaches. Discover how the intersection of these four approaches and other strategies are achieving the desired organization-wide results on their journey to strengthened LGBTQIA+ inclusion, and how to better meet the needs of diverse and underrepresented populations in healthcare.
Related content
-
Patient Family & Community Engagement
Covid-19 Vaccine Perception and Hesitancy Among Uninsured Free Clinic Patients
There are many complexities regarding the acceptance of COVID-19 vaccines, mainly because the COVID-19 vaccine had a fast track of development compared to vaccines developed in the past years. The purpose of this study is to understand COVID-19 vaccine perception and hesitancy among uninsured free clinic patients using the theory of planned behavior. This study
Learn more -
Culture & Leadership | Policy & Measurement
Global Perspectives on Human Experience: Where we stand and new frontiers
Listen as Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute discusses the perspectives of human experience globally and how we can and must elevate and transform what matters to both those served by healthcare and those who show up to serve each day. Get an early peek at the latest global consumer
Learn more -
Patient Family & Community Engagement | Staff & Provider Engagement
The Importance of Emotional Intelligence in Patient Relations (Part 2)
The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing a high emotional intelligence (EI) quotient can use their emotions as a
Learn more