Beyond Invisibility: Creating a Culture of Inclusion for the LGBTQIA+ Community
Published August 30, 2022
No one should have to delay or avoid healthcare due to concerns about how they will be treated. The experiences and outcomes of sexual and gender minorities in healthcare need increased attention and actions aimed at eliminating health disparities. Presenters will share how their organization improved LGBTQIA+-centered services and care through four approaches. Discover how the intersection of these four approaches and other strategies are achieving the desired organization-wide results on their journey to strengthened LGBTQIA+ inclusion, and how to better meet the needs of diverse and underrepresented populations in healthcare.
Dr. Rhae-Ann Booker, PhD | Vice President of Diversity, Equity & Inclusion, University of Michigan Health – West
Thomas Pierce, LMSW, MPA | DEI Program Coordinator, University of Michigan Health – West
Related content
-
Patient Family & Community Engagement
From Waiting to Welcoming: How Children’s of Alabama Elevated Pediatric ED Experience
Published March 1, 2026
Children’s of Alabama elevated its pediatric emergency department experience by using real-time feedback, activating surge capacity sooner, and creating sensory-friendly spaces to better support patients and families. These targeted efforts reduced Left Without Being Seen rates by more than half and led to top national performance among peer pediatric emergency departments.
Learn more -
Quality & Clinical Excellence
Enhancing Post-Operative Patient Care through Improved Discharge Communications for Nurses
Published October 16, 2025
Northwell Health implemented the BPIN initiative—emphasizing Bleeding, Pain, Infection, and Nausea— to enhance the quality and consistency of nurse-led discharge communication for post-operative patients. Through the use of visual cues and structured education, the initiative improved patient understanding and engagement, leading to measurable gains in OAS CAHPS scores across participating hospitals.
Learn more -
Quality & Clinical Excellence
From Myths to Truths: Reframing Physician Perceptions of Patient Experience
Published December 3, 2025
This publication takes an honest and evidence-based look at some of the most common misunderstandings that can prevent clinicians from fully engaging in patient experience efforts—and, in turn, from realizing the positive impact these practices have on quality, safety, and outcomes. Authored by physician members of our Community Council, the white paper addresses five frequently
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Beyond Invisibility: Creating a Culture of Inclusion for the LGBTQIA+ Community