Beyond Invisibility: Creating a Culture of Inclusion for the LGBTQIA+ Community
Published August 30, 2022
No one should have to delay or avoid healthcare due to concerns about how they will be treated. The experiences and outcomes of sexual and gender minorities in healthcare need increased attention and actions aimed at eliminating health disparities. Presenters will share how their organization improved LGBTQIA+-centered services and care through four approaches. Discover how the intersection of these four approaches and other strategies are achieving the desired organization-wide results on their journey to strengthened LGBTQIA+ inclusion, and how to better meet the needs of diverse and underrepresented populations in healthcare.
Dr. Rhae-Ann Booker, PhD | Vice President of Diversity, Equity & Inclusion, University of Michigan Health – West
Thomas Pierce, LMSW, MPA | DEI Program Coordinator, University of Michigan Health – West
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