Innovation & Technology

PX Pulse: The Price of Care and the Promise of AI – December 2025

Published December 10, 2025

The latest PX Pulse report shows that Americans are increasingly concerned about the cost...

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Reflections on White Paper: Defining and Advancing the Use of AI in Healthcare Experience

Published December 10, 2025

By: Jamie Colbert, MD, MBA 

I chose to become a physician for...

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The Triad That Defines High-Quality Care: Quality, Safety, and Patient Experience

Published December 9, 2025

J.R. Labbe, CEC
Co-Founder, CCO, Executive Coach
CSE Leadership, LLC

Nicole Kirchhoffer...

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Culture & Leadership | Patient Family & Community Engagement

Inclusive Perspectives: Diversifying Patient and Family Advisory Councils

Published December 4, 2025

PXE Credit Available

Understanding that diversity and inclusivity within Patient and Family Advisory Councils (PFACs) are crucial...

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Quality & Clinical Excellence

From Myths to Truths: Reframing Physician Perceptions of Patient Experience

Published December 3, 2025

This publication takes an honest and evidence-based look at some of the most common...

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Staff & Provider Engagement

Assessing the Need for a Digital Pre-Visit Tool to Enhance Prenatal Care Preparedness and Satisfaction

Published November 30, 2025

A new mixed-methods study shows that preparedness—not parity or other factors—is the strongest predictor...

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Culture & Leadership

Embracing Change: From Equity and Inclusion to Access and Belonging

Published November 30, 2025

Names matter. They shape perceptions, set the tone for our work, and reflect our...

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Patient Family & Community Engagement

Making Volunteer Data Meaningful: Driving Patient Experience Outcomes

Published November 23, 2025

Volunteers play a crucial role in the patient experience, but their impact can remain...

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Patient Family & Community Engagement

PFAC Series – Webinar/Panel: Sustaining & Growing a PFAC

Published November 21, 2025

Explore approaches to keep your PFAC thriving over time, expand its influence, and ensure...

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Infrastructure & Governance | Staff & Provider Engagement

At the Ready! An Innovative Volunteer Float Pool and Its Positive Ripple Effects

Published November 20, 2025

PXE Credit Available

Have you ever faced an urgent request from a colleague, knowing the perfect volunteer...

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Quality & Clinical Excellence | Staff & Provider Engagement

Breaking Barriers: Strategies for Effective Language Access in Healthcare

Published November 18, 2025

PXE Credit Available

Language access is a vital component of ensuring equitable, safe, and high-quality care for...

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Patient Family & Community Engagement

Communication Solution: Stop (just) Training Doctors, Start Training Patients

Published November 13, 2025

Gabby Ceccolini, MS
Healthcare Communication Specialist

The Problem with Patient-Centered Care

For decades,...

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Infrastructure & Governance

Enhancing System-Level Quality Improvement through Patient-Inclusive Teamwork: A Review

Published November 12, 2025

Engaging patients in quality improvement (QI) initiatives offers significant advantages, including...

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