Patient Family & Community Engagement

Aligning the Work of Patient Relations: The Value of an Operating Manual

Upcoming Event - September 25, 2023

In this case study from Yale New Haven Hospital System, learn how the creation...

Pediatric Community Connection Call: Emergency Room Ambassador Program

Listen as our Pediatric Community discuss how you can implement a program that supports...

Patient Advocacy Community Connection Call: Supporting Patient Advocates

Listen as members of the Patient Advocacy Community (PAC) discuss the topic of supporting...

Staff & Provider Engagement

Design Labs: Collaborating with Stakeholders to Solve Healthcare Challenges

ECU Health gives permission to nurses to “fail forward and learn from mistakes” in...

Culture & Leadership | Staff & Provider Engagement

Every Conversation Has Consequences

PXE Credit Available

Communication is our currency in healthcare. By focusing on three areas where miscommunication can...

Patient Family & Community Engagement

Advancing PFAC Initiatives, Effectiveness & Visibility Through Strategic Planning & Annual Assessment

A senior co-chair of the Family Advisory Council at Boston Children’s Hospital shares how...

Culture & Leadership | Staff & Provider Engagement

Sustaining a Patient Experience Framework via Huddle Communications

Unfreeze, change, refreeze: Three steps to transforming organizational culture. Northwell shares their journey of...

Culture & Leadership | Infrastructure & Governance

Pitching Your Experience Strategy to the C-Suite

PXE Credit Available

You may be new in your role as a Patient/Human Experience leader or you...

Patient Family & Community Engagement

Healing Forward: The Patient. The Provider. The Administrator.

In this PX Blog, I will address the patient experience from a patient's perspective,...

Culture & Leadership

We’re All Human Beings, So Everything Is Human Experience: A Conversation with Nicole Cable, CXO CareMax

From retail and hospitality to healthcare, Nicole Cable shares her professional journey that ignited...

Environment & Hospitality | Staff & Provider Engagement

Patient Experience Coaching in Ambulatory Care

Sharing is caring. Read how Marshfield Clinic Health System improved patient experience in its...

Patient Family & Community Engagement | Staff & Provider Engagement

Using Design Thinking Principles to Reduce Healthcare Barriers & Improve Access

This learning bite brings to light the importance of understanding our patients’ barriers in...

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