Environment & Hospitality | Patient Family & Community Engagement

Transforming the Inpatient Hold Experience Through Partnership

Published April 7, 2026

PXE Credit Available

Discover how collaboration and innovation improved the experience of patients holding in the Emergency...

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Staff & Provider Engagement

PX Champions: Providing Exceptional Experiences by Building Culture & Growing Leaders

Published March 26, 2026

By Breanna Fuller
BJC Medical Group

At BJC Medical Group, our PX Champions...

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Culture & Leadership

Coming Home to Patient Experience

Published March 26, 2026

Christopher Gomez
Customer Experience Coordinator
University of Texas, MD Anderson Cancer Center

...

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Environment & Hospitality

Where Do We Go From Here? Improving Hospital Wayfinding to Reduce Stress and Improve Care

Published March 24, 2026

PXE Credit Available

For patients and families, getting lost in a hospital can feel overwhelming and it...

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Culture & Leadership

The Sum of All Interactions: Advancing Human Experience through an Integrated Ecosystem

Published March 24, 2026

Healthcare experience is not owned by one role or team—it’s an ecosystem. The Sum...

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Patient Family & Community Engagement

Amplifying Youth Voices: The Importance of Direct Pediatric Patient Feedback

Published March 12, 2026

Alexa Petta, Child Life Specialist
The Hospital for Sick Children (SickKids)

The collection...

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Policy & Measurement

Beyond Attestation: Understanding CMS Patient Safety Structural Measures

Published March 12, 2026

PXE Credit Available

This session provides an overview of CMS Patient Safety Structural Measures with a focused...

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Culture & Leadership | Staff & Provider Engagement

Reigniting Frontline Culture Through Service Behaviors

Published March 10, 2026

PXE Credit Available

Discover a proven framework for building a positive, patient-centered culture through standardized service behaviors....

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Quality & Clinical Excellence

The Impact of Community Characteristics on Patient Experience

Published March 10, 2026

By: Richard Goo and Dr. Nicole Kirchhoffer, RN
Maimonides Medical Center 

When individuals...

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Patient Family & Community Engagement | Quality & Clinical Excellence

Breaking Barriers: Advancing Language Access Through Rounding

Published March 3, 2026

PXE Credit Available

Explore how proactive interpreter rounding supports patients with limited English proficiency. This webinar highlights...

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Patient Family & Community Engagement

From Waiting to Welcoming: How Children’s of Alabama Elevated Pediatric ED Experience

Published March 1, 2026

Children’s of Alabama elevated its pediatric emergency department experience by using real-time feedback, activating...

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Culture & Leadership

“Leap, and a Net Will Appear”: Leading Teams into the Unknown

Published March 1, 2026

In this episode, Jason Wolf sits down with Laura Wood, Executive Vice President of...

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Patient Family & Community Engagement

Beyond a Seat at the Table: Building the Infrastructure for True Patient and Family Partnership

Published February 25, 2026

Darcel Jackson, Manager, Patient and Family Centered Care 
Paige Warner, PFA...

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Staff & Provider Engagement

When Grief Speaks: Peer-Led Care for Healthcare Workers

Published February 24, 2026

PXE Credit Available

In healthcare, grief is not an exception - it is part of the work....

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