Global Foundations of Patient Experience and an Introduction to PX Week 2024

This interactive webinar, hosted by Jason A. Wolf, PhD, CPXP, President & CEO of...

Culture & Leadership | Staff & Provider Engagement

Escalation Management: The Journey to Support a Culture of Mutual Respect

PXE Credit Available

Addressing incivility and workplace violence is often challenging for healthcare organizations. Increasing concerns about...

Promotional image for the University of Kentucky's College of Communication and Information, featuring their Graduate Program in Communication. The university's logo is at the top, with the institution's name and program title below in bold, capitalized text. The phrase 'GRANT RESEARCH' is prominently displayed in a circle at the bottom. The background is a blurred photo of a research environment with a person working at a desk with papers and a laptop.
Policy & Measurement

And the Survey Says…: A Qualitative Exploration of the Perspectives of Nurse Managers Who are Accountable for Patient Experience Measures

By examining nurse manager accountability for patient experience measures, this study seeks a deeper...

Quality & Clinical Excellence

5 in 5: Project Management Principles to achieve a CMS 5-Star Rating in Five Years

Learn what one hospital did to kick off its journey to earning a...

Patient Family & Community Engagement

G2G: Moving from Good to Great; A Focused Approach to Improve Colleague Engagement and Patient Experience

By Ellen Harry

Imagine a ‘Picture Perfect Room’ with a place for patient belongings,...

Culture & Leadership | Staff & Provider Engagement

Volunteer Services + Patient Experience = A Winning Team

PXE Credit Available

Volunteers do a lot to improve services for our patients but in the past...

Patient Family & Community Engagement

Get to Know Me – Connecting Volunteers with Patients

Linda Fisher, Regional Director for Guest Services at UCHealth North, discusses the Get to...

Environment & Hospitality

Walking the Walk: Essential criteria for organisations when recruiting consumers as employees

By Liz Newton

Identified lived experience roles are increasingly being established by health organisations...

Patient Family & Community Engagement | Staff & Provider Engagement

Round & Coach: Engaging Clinicians & Patients to Improve Communication and Care

PXE Credit Available

This webinar presents four ways BSWH Hillcrest Medical Center improved HCAHPS scores to the...

Patient Family & Community Engagement | Quality & Clinical Excellence

Kindness is Good Medicine: Research in Increasing Kind Behaviors in Healthcare

By Jeannette Maré

Like many people who are drawn to human experience work in...

Environment & Hospitality | Patient Family & Community Engagement

Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals

Managing patient belongings is a challenge for almost all hospitals. Losing a patient’s belongings...

Patient Family & Community Engagement | Quality & Clinical Excellence

Empowering Families in the NICU: The Transformative Impact of Family Integrated Care

PXE Credit Available

Family Integrated Care (FIC) is a transformative approach in neonatal and pediatric units, redefining...

See more