An Incentive Walking Program to Reduce Postoperative Complications, Decrease Length of Hospital Stay and Promote Wellness for the General Surgical Patient
Published July 7, 2016
In order to improve patient outcomes related to postoperative complications, WellSpan York Hospital compares pre-intervention complication rates of postoperative to post-implementation complication rates. This study was a quality improvement project designed to implement an incentive walking program for the post-surgical patient. This walking program also aimed to improve the patient experience by decreasing the patient’s length of stay and returning them back to their homes as soon as possible.
Related content
-
Quality & Clinical Excellence
Enhancing Post-Operative Patient Care through Improved Discharge Communications for Nurses
Published October 16, 2025

Northwell Health implemented the BPIN initiative—emphasizing Bleeding, Pain, Infection, and Nausea— to enhance the quality and consistency of nurse-led discharge communication for post-operative patients. Through the use of visual cues and structured education, the initiative improved patient understanding and engagement, leading to measurable gains in OAS CAHPS scores across participating hospitals.
Learn more -
Patient Family & Community Engagement | Quality & Clinical Excellence | Staff & Provider Engagement
Collaborative Solutions for Managing Challenging Family Interactions
Published January 27, 2026
Discover a human-centered, multidisciplinary approach to navigating difficult family interactions in healthcare. This webinar shares how teams across all levels – clinicians, leaders, and families – developed tools, algorithms, and training processes to ensure safety, teamwork, and emotional support. Attend this webinar to learn practical strategies for creating healing environments and fostering collaboration to address
Learn more -
Quality & Clinical Excellence
Navigating Conflict in Physician Communication
Published June 23, 2024

By Sofie Morgan, MD MBA FACEP CPXP CPC Conflict is integral to the human experience, even for physicians with a strong commitment to professionalism. From my practices as a patient experience professional and an emergency physician, it is clear that conflict often overlies deeper feelings of being misunderstood or undervalued. Yet, in my professional coaching
Learn more