PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – January 2023
This issue reveals a bounce back of consumer perspectives on the quality of healthcare in America. Key findings include:
- Consumer perception on quality and experience rebounds in Q4 with 46% of respondents rating the quality of their care as “Good” or “Very good,” up 6 point from Q3. Rating for their overall care experience also saw an uptick from last quarter.
- Cost and affordability remain important issues to consumers, with the top three most important issues to respondents being affordable insurance options, out-of-pocket costs and the cost of insurance premiums.
- The importance of experience remains high at 95% with consumers noting that good experience contributes to healing and better outcomes.
- Consumer comfort in seeking care decreased from last quarter with specialty providers seeing the greatest drop.
Related content
-
Patient Family & Community Engagement | Policy & Measurement | Staff & Provider Engagement
Signals to Action: Northwestern Medicine’s Journey to Humanizing Healthcare Experiences
In an effort to (re)build trust post-pandemic, many health systems are experiencing the pressure to modernize methods used to engage patients and the workforce who care for them. This trend towards an improvement-focused understanding is reflected in the greater conversations happening across our industry, including the evolved shift in understanding from “Patient” to “Consumer” and
Learn more -
Innovation & Technology | Quality & Clinical Excellence
Improving The Patient Experience by Adopting a Culture of Safety
Discover the diverse landscapes of safety cultures across hospitals of varying sizes and explore the challenges that often impede their maintenance. Uncover effective solutions tailored to address these challenges, equipping hospitals with strategies to sustain and grow a robust culture of safety. Additionally, gain valuable insights into the present and future role of technology in
Learn more -
Quality & Clinical Excellence
“When we share our stories, there’s a level of healing”
When Monica Jones became a mother of children requiring complex care, she realized her calling in healthcare. Listen as she shares her family’s experience in navigating the healthcare system on her children’s behalf and how it inspired her to join the patient and family experience team at the Children’s Hospital of Philadelphia.
Learn more