Leader Rounding: A Proactive Approach to Improve Experience

The goal of leader rounding with patients is to understand their health care experience from their perspective by having personal conversations with them. Rounding with patients is an intentional and systematic process where leaders regularly check in with patients to build relationships, decrease anxiety, increase trust, verify consistency of care, and gain real time feedback. Join this webinar to hear how three organizations are pro-actively rounding to improve the human experience.

Jennifer Ball, Director of PX & Advocacy, University of Maryland Midtown
Jamie Di Piazza-Rodriguez, MBA, MSW, CPXP, Manager of Patient Experience, Saint Francis Health System
Susan Kemp, Senior Patient Family Representative, Arkansas Children’s Hospital

Non-members can purchase webinars at a cost of $49 each.