Fellows in Human Experience (FHX)

We are excited to recognize the following individuals who have completed the requirements to become a Fellow in Human Experience:

Dr. Ahmed A. Abdelkawy, MQM, CPHQ, CHS, CPXP, FPCC, FHX

Senior Consultant for Quality and Patient Experience, King Faisal Medical Complex, Saudi Arabia

Impact of Improving Quality of Care on Patient Experience in the Emergency Department

Kim R. Byrd, MBA, FHX

Patient Experience Leader

Our Journey to Improving the Experience of Patients 65+

Brianna Camera, MPA, CPXP, FHX

Patient Experience Officer
VA New England Healthcare System

Empowering Employees to Own the Moment

Sarah Duncan, MSN, RN, FHX

Care Coordination & Integrated Case Management Lead
VA New England Healthcare System

Empowering Employees to Own the Moment

Iva Ervin-Stanberry, DNP, RN, CNL, CPXP, FHX

Patient Experience Officer
VA Connecticut Healthcare System

Empowering Employees to Own the Moment

Ellen Franz, RN, MSN, CPXP, FHX

Director of Patient Experience, Lutheran Hospital of Indiana

The Travel Nurse Experience and its Impact on the Patient Experience

Ellen Harry, CPXP, FHX

Director, Human Centered Care, Hartford HealthCare

Good to Great: A Team Approach to Excellence

Terri Hepp, MS, FACMPE, CPXP, FHX

Chief Experience Officer, Arnot Health

FHX Testimonial >

Achieving the Fellow in Human Experience designation has been a transformative journey – one that has deepened my expertise, expanded my perspective, and reinforced my commitment to continuous growth. This achievement is more than a credential; it represents years of dedication, learning, and the pursuit of improving the human experience. 
Beyond professional recognition, the experience has profoundly shaped me. It has connected me with an inspiring community of peers, challenged me to think broadly, and instilled a greater sense of purpose in the study of human experience. This milestone is another step in my journey to greater opportunities, and has reaffirmed my commitment to continued learning, developing my skill set further, and uplifting others on their journey. I am incredibly grateful for this journey and excited for what lies ahead. 

Developing an Interactive Behavioral Based Training Program

Terry R Kisner, BA, RRT, LSSBB, FHX

Manager, Center for Quality Outcomes, WVU Medicine

From Good to Great: Our Journey to Four-Star Patient Experience

Dr. Susan K. Lee, PhD, RN, CNE, CPXP, FAAN, ANEF, FHX

Program Director, Associate Professor, Bachelor of Science Healthcare Disparities, Diversity, and Advocacy, School of Health Professions, The University of Texas MD Anderson Cancer Center

Building Diversity and Advocacy in Healthcare Leadership: A Proposed Graduate Program for Patient Experience Excellence

Heather Pezzullo, MSW, LICSW, FHX

Program Analyst, Survey of Healthcare Experiences of Patients (SHEP)
VHA Quality & Patient Safety - Analytics & Performance Integration

Empowering Employees to Own the Moment

Vita Steina, FHX

Patient Experience Expert, Advisor to Health Minister of Latvia, Chair of Latvian Patient Experience Association

A Global Perspective on Experience Excellence: Examples from Around the World