Partnering to Reduce Falls: Keeping Patients Safe through Next Generation Technology
Published April 10, 2023
In this case study, Atrium Health Navicent partnered with HatchMed to improve increasing patient injury rates caused by bed alarm connectivity problems due to faulty pin bed cables.
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Culture & Leadership | Quality & Clinical Excellence
Improving Interpreter Services Documentation for Equitable LEP Care
Published July 22, 2025
Patients with Limited English Proficiency (LEP) face significant barriers to accessing quality healthcare, leading to disparities in outcomes. Utilizing qualified medical interpreters is essential for bridging these gaps, yet systematic integration of interpreter services remains a challenge for many healthcare organizations. This webinar highlights the journey of an academic health system in New England that
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Quality & Clinical Excellence
Effectiveness of Incident Reporting Tools in Ensuring Patient Safety: A Systematic-Narrative Hybrid Review
Published April 30, 2025
Background: Ensuring Patient Safety in healthcare is essential and requires efficient methods to reduce risks and improve the quality of care. Although incident reporting tools are commonly used to identify possible and actual care failures, their efficacy differs among various environments. The aim is to evaluate the effectiveness of incident reporting tools in enhancing patient safety. Methods: This
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Quality & Clinical Excellence
Action Planning with Low Performers: Transforming Culture to Improve Patient Experience
Published August 24, 2025

BJC Medical Group implemented a structured process to boost patient experience scores for under-performing clinics and clinic providers. Within a year, over 70% of participating clinics achieved measurable gains in the NPS metric “Likelihood to Recommend Practice,” with many moving into higher performance tiers.
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