Ambulatory Care Community

Elevating the patient experience in Ambulatory Care environments.

There can be unique challenges and opportunities to delivering exceptional experience in ambulatory care environments. In these settings, care is provided to patients without admission to a hospital or other facility. While the resources highlighted here support professionals in ambulatory care environments, they may also provide insights that can be applied across the continuum of care.

We invite members of The Beryl Institute to join the Ambulatory Care special interest community to receive ambulatory care-specific newsletters, notifications of upcoming events and to participate in the Ambulatory Care Community discussion boards in PX Connect.

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Connection Call Recordings

Connection Calls

Ambulatory Care Community Connection Call – Rounding Best Practices

Published October 29, 2025

While rounding is a well-established practice in acute care, ambulatory leaders continue to voice the need for similar approaches in outpatient settings. Rounding, whether with patients, staff, or both, can play a vital role in improving communication, engagement, and overall experience. Join the Ambulatory Care Community for a conversation on current rounding practices in ambulatory

Ambulatory Care Community

Elevating the patient experience in Ambulatory Care environments.

Connection Call Recordings

Ambulatory Care Community Connection Call – Rounding Best Practices

Using Measurement and Metrics to Drive Improvement in Ambulatory Care Environments

Effective Patient Experience Training in an Ambulatory Setting

Expanding Access through Telehealth

Digital Patient Engagement in Ambulatory Care

Measurement, Scorecards and Data

Care Transitions and Communication

Staff Training and Development

Measurement in the Ambulatory Care Environment

Webinar Recordings

Breaking Down Communication Barriers in Emergency Patient Experience

ED Patient Loyalty Scores Nearly Double Through an Innovative Patient Navigator Role

ACR Patient Friendly Animations: Empowering Patients in Radiology

ED Processes & Improvements: Implementation Best Practices & Outcomes

Moving from “Good to Great”: Enhancing the Human Experience in Outpatient Care

What’s Your ETA for Improved PX? Best Practices from Emory Healthcare

How Daily Huddles Launch Conversation to Drive Metric Improvement

Virtual Care: How to Turn a Short-term Fix into a Long-term Strategy

How Teamwork Improves Patient Experience in the Emergency Department

Service Recovery for All: The Out-Patient Setting

From the Primary Care Frontline: How to Establish a Practical Patient Experience Program

How SCL Health Invested in Well-being and Improved Care Provider Scores

A Culture of Inclusion and Teamwork Drives Patient Experience

Effective Ambulatory Quality Initiative Improves Patient Experience

Improvement from the Inside Out: Our Journey from Good to Great

Pit Crew: How Communication Fuels the Ambulatory Surgery Center

Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care

What Patient Experience Can Learn from the Radiology Experience

Sustaining Your Patient Experience Efforts in the Ambulatory Care Setting

Emory Clinic’s Patient Satisfaction Success Story: Accelerating PX

A Collaborative Approach to Rapidly Improve the Patient Experience

Improving the PX in Medical Groups, Clinics and Physician Practice

PX Papers

PX Learning Bites

Discharge with Dignity: Ensuring Every Patient Leaves with Care and Compassion

From Forgotten to Heard: Improving Patient Care in Overcrowded EDs

Using the Right Tools to Uncover the Hidden Factors Impacting Patient Experience

Creating a Safer and Better Experience for Behavioral Pediatric Health Patients

Patient Experience and the Physician Practice

The RX is PX for Outpatient Partners

Podcasts

A Complicated Gift

“I don’t want to touch peoples’ faces” (and other myths about people without sight)

Running Buddies

Just Roll With It

Case Studies

Pennsylvania Hospital Brings Service Recovery to the Bedside: How CipherRounds Helped Leaders Catch Issues Early, Reduce Complaints, and Improve Experience

Accelerating Patient Connections: Transforming Experience with the F.A.S.T. Method

Patient Experience Coaching in Ambulatory Care

Research Papers

Can You Provide an Improved Experience for Patients by Creating a More Interactive Exam Room?

Enhancing Post-Visit Communication: A Quality Improvement Initiative

Barriers to Practice: Primary Care Patient Experience and Quality Health Outcomes in The Veterans Health Administration

Patient Satisfaction and Experience of Limited English Proficiency Patients in Primary Care Clinics

Using survey results to determine if first visit orientation to the ambulatory clinic will improve the patient experience

Exploring Health Outcomes Among Adults With Type 2 Diabetes in Primary Care Practices With and Without Care Coordination

Using Scripted Communications During Periods of Transformational Change to Increase Patient Satisfaction

Identifying Patient Satisfiers and Dis-Satisfiers Regarding the Diagnostic Center Experience

Effects of a Mindfulness-Based Stress Reduction Program on Cardiac Outpatients

Patient Experience Journal (PXJ) Articles

Opportunities and Challenges for E-health in Hip and Knee Arthroplasty – A Summary of Recent Literature Review

Views on happiness and mental health: A comparison between residents and staff at a senior care facility

Comparing patient experience survey scores between telehealth and in-person ambulatory pediatric subspecialty visits

The value of community psychiatric services for the elderly’s dementia caregiver group: Exploring the perspectives of participants

The impact of patient shadowing on service design: Insights from a family medicine clinic

Utilising co-design to improve outpatient neurological care in a rural setting

Perceptions of care & patient-provider communication by varying identity groups in a collegiate health clinic

The use of organizational assessments in improving patient and staff experiences in the ambulatory care setting

Using patient experience in optimizing the total knee arthroplasty patient journey

Racial/ethnic and geographic differences in access to a usual source of care that follows the patient-centered medical home model: Analyses from the Medical Expenditure Panel Survey data

A photo-elicitation study of homeless and marginally housed Veterans’ experiences with patient-centered care

Interprofessional collaboration to improve and sustain patient experience outcomes in an ambulatory setting

Maintaining public health insurance benefits: How primary care clinics help keep low-income patients insured

A trip to healthcare

Patient experiences of cancer care: scoping review, future directions, and introduction of a new data resource: Surveillance Epidemiology and End Results-Consumer Assessment of Healthcare Providers and Systems (SEER-CAHPS)

The impact of queue-controlled modified open access scheduling on no-show rate in a community mental health child psychiatry med check clinic: A pilot study

Creating a common trajectory: Shared decision making and distributed cognition in medical consultations