Culture & Leadership | Ambulatory/Outpatient

Improvement from the Inside Out: Our Journey from Good to Great

Natalie Boner, CPXP | Director of Engagement, Greensboro Imaging

Greensboro Imaging is committed to improving the patient experience utilizing strategies that actively engage team members in the development of process improvement. This webinar shares lessons learned during the transformative journey to an evidence-based culture using patient experience and employee engagement scores as benchmarks for success. The culture shift included empowerment of teams to build a foundation of excitement, compassion, accountability and trust while establishing a culture of transparency and respect for those who do the work.