Culture & Leadership | Ambulatory/Outpatient

Emory Clinic’s Patient Satisfaction Success Story: Accelerating PX

Alan Dubovsky, Director, Customer & Physician Engagement, Emory Clinic

Many organizations are only just starting to focus on how best to meet the needs of their ambulatory patients, a market of significantly high patient volumes, seen in a limited amount of time and with growing demands of immediate access and increased patient expectation. This webinar will continue to present the 2.0 of Emory Clinic’s patient experience efforts, where we have been over the last year, our lessons learned and all new best practices. Participants will learn unique approaches to the following all related to medical practice: new service roles and responsibilities, engaging physicians, volunteer usage, service coaching and training and best practices in patient advocacy.