Patient Experience University (PXU) is the premier global learning, development, and credentialing center of The Beryl Institute, equipping individuals and organizations with the knowledge, skills, and certifications to elevate healthcare experiences and drive meaningful change.
Programs
On-Demand Courses
A comprehensive collection of courses to build your foundation in experience excellence.
Explore the Course LibraryCertificate Programs
Patient Experience Leadership • Patient Advocacy • Volunteer Management
Learn MoreFellow in Human Experience (FHX)
Distinguish yourself as a leading practitioner in the field of patient and human experience.
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CPXP
Achieve the professional designation of Certified Patient Experience Professional (CPXP)
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CAVS
Achieve the professional designation of Certified Administrator of Volunteer Services (CAVS)
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Organization-wide Programs
PX 101
Patient Experience 101 (PX 101) equips healthcare organizations with a foundational, easy-to-use learning package to support and enhance your culture of excellence by building patient experience knowledge and skills for all employees across an organization.
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Workshop: Principles for Experience Excellence
Grounded in the Guiding Principles for Experience Excellence, this workshop delivers essential strategic insights directly to your organization, equipping your team to design a comprehensive experience strategy.
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Fundamentals of Patient Experience: A Development Pathway for Experience Professionals
Designed for Arabic speakers from the Middle East, this interactive program, resulting in a Certificate in Fundamentals of Patient Experience, engages participants in the concepts central to excelling as a patient experience leader. This course is designed for those looking to advance in the experience profession and wanting to engage in conversations beyond the foundational concepts of patient experience.
Especialização em Experiência do Paciente e Cuidado Centrado na Pessoa
Brazil | Portuguese
(Specialization in Patient Experience and Person-Centered Care)
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Patient Experience, Design & Innovation
La experiencia del paciente como recurso estratégico de innovación y mejora continua
Spain | Spanish
(The patient experience as a strategic resource for innovation and continuous improvement)
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