Patient Experience University (PXU) is the premier global learning, development, and credentialing center of The Beryl Institute, equipping individuals and organizations with the knowledge, skills, and certifications to elevate healthcare experiences and drive meaningful change.
Programs
On-Demand Courses
Build foundational knowledge through flexible, self-paced learning.
Explore the Course LibraryCertificate Programs
Develop specialized expertise in key areas of experience leadership.
Learn MoreFellow in Human Experience (FHX)
Distinguish yourself as a recognized leader in human experience.
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ACHS
Establish your professional credibility in communication and human skills. Delivered in Portuguese.
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PX 101
Patient Experience 101 (PX 101) provides healthcare organizations with a flexible, facilitator-led learning program designed to build a shared foundation for patient experience excellence across the workforce. Through practical learning experiences, implementation resources, and ready-to-use tools, PX 101 helps organizations establish a common language around patient experience, develop foundational knowledge and skills, and strengthen a culture that values the human experience in healthcare.
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Workshop: Principles for Experience Excellence
Grounded in the Guiding Principles for Experience Excellence, this workshop delivers essential strategic insights directly to your organization, equipping your team to design a comprehensive experience strategy.
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Fundamentals of Patient Experience: A CPXP Preparation Program
Designed for Arabic-speaking healthcare professionals and patient experience champions in the Middle East, this program offers a clear pathway to CPXP certification. Participants will gain applied knowledge across the four CPXP domains, develop a personalized exam study plan, and strengthen their ability to lead meaningful patient experience improvements - earning a Certificate in Fundamentals of Patient Experience: A CPXP Preparation Program from Patient Experience University, The Beryl Institute.
Especialização em Experiência do Paciente e Cuidado Centrado na Pessoa
Brazil | Portuguese
(Specialization in Patient Experience and Person-Centered Care)
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Patient Experience, Design & Innovation
La experiencia del paciente como recurso estratégico de innovación y mejora continua
Spain | Spanish
(The patient experience as a strategic resource for innovation and continuous improvement)
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