Patient Experience University (PXU) is the premier global learning, development, and credentialing center of The Beryl Institute, equipping individuals and organizations with the knowledge, skills, and certifications to elevate healthcare experiences and drive meaningful change.
Programs
On-Demand Courses
A comprehensive collection of courses to build your foundation in experience excellence.
Explore the Course LibraryCertificate Programs
Patient Experience Leadership • Patient Advocacy • Volunteer Management
Learn MoreFellow in Human Experience (FHX)
Distinguish yourself as a leading practitioner in the field of patient and human experience.
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CPXP
Achieve the professional designation of Certified Patient Experience Professional (CPXP)
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CAVS
Achieve the professional designation of Certified Administrator of Volunteer Services (CAVS)
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Organization-wide Programs
PX 101
Patient Experience 101 (PX 101) equips healthcare organizations with a foundational, easy-to-use learning package to support and enhance your culture of excellence by building patient experience knowledge and skills for all employees across an organization.
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Workshop: Principles for Experience Excellence
Grounded in the Guiding Principles for Experience Excellence, this workshop delivers essential strategic insights directly to your organization, equipping your team to design a comprehensive experience strategy.
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Fundamentals of Patient Experience: A CPXP Preparation Program
Designed for Arabic-speaking healthcare professionals and patient experience champions in the Middle East, this program offers a clear pathway to CPXP certification. Participants will gain applied knowledge across the four CPXP domains, develop a personalized exam study plan, and strengthen their ability to lead meaningful patient experience improvements - earning a Certificate in Fundamentals of Patient Experience: A CPXP Preparation Program from Patient Experience University, The Beryl Institute.
Especialização em Experiência do Paciente e Cuidado Centrado na Pessoa
Brazil | Portuguese
(Specialization in Patient Experience and Person-Centered Care)
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Patient Experience, Design & Innovation
La experiencia del paciente como recurso estratégico de innovación y mejora continua
Spain | Spanish
(The patient experience as a strategic resource for innovation and continuous improvement)
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