Community Council
The Community Council convenes the diverse segments of the Institute community to engage in strategic review and feedback, address and plan for specific segment needs, and identify opportunities for expanded connection and collaboration.
Access and Belonging
Workgroup Co-Chairs
- Lisa Branson, CPXP, Nursing Executive, SONIFI Health
- Christine Kouri, Director, N4 – National Newcomer Navigation Network
Workgroup Members
- Carson Bethards, Patient Experience Coordinator, UnityPoint
- Cheryl Call, CAVS, Manager Volunteer, Gift Shops, Hospitality and Chaplaincy Services, Intermountain Health / Utah Valley Hospital
- Brooke Capritto, CPXP, Senior Manager Experience & Engagement, Sodexo Healthcare
- Jennifer Carron, CPXP,Patient Experience Officer, BJC HealthCare & Washington University
- Brittany Chambers, Director of Health Equity, Mount Sinai
- Grisel Companioni, Practice Performance Manager / Patient Experience SME, UHC
- Maria Fernandez, CPXP, Director of Patient Experience – System Services, Emory Healthcare
- Nicole Giammarinaro, CPXP, AVP, Patient & Customer Experience Operations, Northwell Health
- Jodi Gross, CPXP, Manager of Patient Support Services, Sharp Grossmont Hospital
- Heather Hardinger, Director, Consumer Experience, DEIB, CoxHealth
- Frank Hrabe, Retired Volunteer Professional, Children’s of Alabama
- Vecepia Leonard, CPXP, Director, Experience of Care, Sutter Health
- Meg Rider, MBA, CPXP, Master Trainer, Jefferson Health Plans
- Carol Santalucia, Consultant, Santalucia Group
- Laurie Simpson, CPXP, Associate Vice President High Reliability, Samaritan Health Services
Ambulatory Care
Workgroup Co-Chairs
- Denise Clanton, CPXP, Director, Diagnostic Operations, MD Anderson Cancer Center
- Debbie Young, CPXP, Experience of Care Improvement Consultant, Sutter Health
Workgroup Members
- Melissa Alice, Patient Experience Leader, Northwestern Medicine Huntley Hospital
- Nicole Allen, AVP, Patient Experience, Surgery Ventures powered by HCA
- Alli Renteria Alvarez, CPXP, Program Manager, Duke Health
- Lindsy Anton, CPXP, Senior Manager of Business Development & Strategy: Patient Experience & Change Management, Baylor College of Medicine
- Lauren Barry, CPXP, Administrative Director, Center for Digestive Health, Dartmouth Hitchcock Medical Center
- Ghecora Boyd, CPXP, Care Transition Nurse Navigator, Temple University Health System
- Elizabeth Clinton, Director, Consumer Experience, Memorial Hermann Health System
- Stephanie Davis, Executive Director of Patient Experience, JPS Health Network
- Natisa Dill, Vice President, Quality and Safety, MaineHealth Medical Group
- Jessica Donahue, Manager, Volunteer Services, Dana-Farber Cancer Institute
- Sonya Fleming, CPXP, VP of Transformation and Experience, Vytalize Health
- Marlee Foster, Sr. Patient Experience Manager, Cone Health
- Jameyshia Franklin, CPXP, Director of Patient Experience, Fox Chase Cancer Center
- Breanna Fuller, CPXP, Patient Experience Partner, BJC Health
- Elizabeth Hahn, Senior Manager, Care Experience, Kaiser Permanente
- Sara L. Halvorsen, M.H.A., R.T.(R), R.D.M.S., Patient Experience and Quality Specialist, Radiology, Mayo Clinic
- Abraham Llamas, Business Manager, City of Hope
- Shonda Marsh, Patient Experience Manager, UTHET Physicians
- Laura McDonagh, CPXP, AVP, Northwell Health
- Jessica Murphy, Mgr., Member Experience, Premise Health
- Jamie DI Piazza-Rodriguez, CPXP, Director of Patient Experience & Engagement,CareATC
- Tammy Reid, Director of Operations, North Olympic Healthcare Network
- Kerri Reino, CPXP, Department Administrator for Emergency Medicine & Immediate Care, Stony Brook Emergency Medicine
- Natalie Rivera, CPXP, Patient Experience Consultant, Children’s National
- Rachel Scally, Director of Patient Experience, MOTION PT Group, a partner of Confluent Health
- Crystal Swalwell, Executive Director, Ambulatory Operations, MD Anderson Cancer Center
- Jenn Wells, Assistant Vice President, Customer Experience & Brand Strategy, Hancock Health
Essential Hospitals
Workgroup Co-Chairs
- Sharif Abdelhamid, CPXP, Chief Patient Experience Officer, Denver Health
- Nicole Kirchhoffer, CPXP, PXO, Maimonides Medical Center
Workgroup Members
- Mohammad Almobarak, CPXP, Physician, Freelance
- Katie Arnett, Vice President, CXO, UK King’s Daughters Medical Center
- Donna Brown, Associate Hospital Administrator, Erie County Medical Center
- Lara Burnside, CXO, CSE Leadership
- Gerardo De Leon, CPXP, Director, Patient Experience, Parkland Hospital – Dallas
- Jill Dugaw, Manager, Volunteer Services, Spartanburg Regional Healthcare System
- Kellea Hendrian, Magnet Program and Patient Experience Director, Blessing Health System
- Terri Hepp, MS, FACMPE, CPXP, FHX, Chief Experience Office, Arnot Health
- Aiyana Johnson, Chief Experience Officer, San Francisco Health Network
- Aqueelah Johnson, CPXP, Director, Patient and Guest Relations, Jefferson Einstein Philadelphia
- Rachael Kurek, CPXP, Director of Patient Experience, MedStar Health
- Heather Lazarides, CPXP, Clinical Program Manager, BJC Healthcare
- Kimberly Lewis, CPXP, Manager, Patient Experience, Billings Clinic
- Amy Matthews, Manager of Patient Experience for Non-Acute Hospital Based Services, Tampa General Hospital
- Alexi Price, Patient Experience Manager, JPS Health Network
- Terri Savino, CPXP, Retired, Director of Service Excellence & Patient Experience; Adjunct Nursing Professor, UConn School of Nursing (MSN Program), Arizona College of Nursing (BSN Program); Retired, Middlesex Health
- David Schultz, Director, Patient and Family Relations, Trinity Health / Holy Cross Health
- Garrett South, CPXP, Senior Director of Patient Experience, Dignity Health California Hospital Medical Center
Home Health & Hospice
Workgroup Co-Chairs
- Jeff Behm, Managing Director, VNA Health Group
- Carrie Koenig, VP, Patient Experience & Communication, MedStar Health Home Care
Workgroup Members
- Kristen Corley, CPXP, Director of Patient Experience, UnityPoint Health (Clinic & at Home)
- Jennifer Gruber, CPXP, Director, Patient Experience, Continuing Health, Atrium Health / Advocate Health
- Steve Hodges, Cochair, Duke Hospice Patient/Family Council, Duke Health
- Saundra Holland, Quality RN, Veterans Administration
- Lisa Jibril, Corporate Director of Patient and Family Experience, UM Capital Region Medical Center
- Amanda Miltenberg, CPXP, Director, Patient & Customer Experience, Northwell At Home / Hospice
- Lisa Reil BSN, RN, WOCN, Senior Director, Consumer Outcomes for Home Health, AccentCare
- Ashley Rostek, MSN, RN, CHPN, Clinical Educator, Empath Health
Language Services
Workgroup Co-Chairs
- Katelyn Moser, CPXP, Senior Director, Patient Experience, MedStar Washington Hospital Center
- Rebecca Ruckno, Director, Language Services, Geisinger
Workgroup Members
- Amanda Alvarez, CPXP, Manager, Customer Service, MemorialCare Long Beach Medical Center
- Misty Bowman, CPXP, Manager, Interpreter Services, Penn State Health Milton S. Hershey Medical Center
- Cory Davis, CPXP, Director of Operations, Arkansas Children’s Hospital
- Pedro Diaz, Director of Language & Guest Services, Children’s National Hospital
- Annie Ferrer Mellor, Interpreter Services and Spiritual Care Manager, Valley Children’s Healthcare
- Jill Granger, Medical Content Writer, St. Jude Children’s Research Hospital
- Theresa Green, Executive Director, Carle Experience, Carle Health
- Robin Gordon, Director – Patient and Family Culture and Identity, Texas Health Resources
- Duaa Hammoda, CPXP, Director of Service Excellence, Cleveland Clinic Florida
- Marta Hand, Language Services Manager, Ochsner Health
- Giselle Lopez-Ingram, Associate Director – Language Services, Mount Sinai Hospital
- Nicole Manuel, Manager, Interpreting Services, MedStar Washington Hospital Center
- Itala Milan-Escobar, Director of Language Services, Children’s of Alabama
- Hazelin Ngan, CPXP, Chief Experience Officer, NYC Health + Hospitals / Community Care
- Mary Pamboukis, Language Services and Medical Interpretation Manager, Denver Health Hospital and Authority
- Alexandra Rodriguez, CPXP, Director of Patient Experience, RWJBH Somerset
- Radha Sayal, Patient Experience Specialist, Hamilton Health Sciences
- Sarah Sossou, Regional Manager, Interpreter Services, University of Michigan Health
- Wendy Young, Director, Language Services, Parkland Health
Patient Advocacy
Workgroup Co-Chairs
- Elizabeth Deacon, CPXP, Senior Director, Experience of Care, Sutter Health
- Kelly Holland, CPXP, Manager, Patient and Family Experience, University of Vermont Medical Center
- Linda Vandervoort, Director, Patient Relations, White Plains Hospital
Workgroup Members
- Dana Berry, CPXP, Market Director, Regulatory and Accreditation, UTHET
- Brittany Bradley, Experience Advisor, Carle Health
- William Bryant, Director, Data Reporting & Analytics, Sutter Health
- Samantha Callen, Patient Experience Leader
- Brittnay Camps, CPXP, Organization & Well-Being Lead, Blue Zones Project Jacksonville
- Laura Ciesla, VISN Patient Advocate Coordinator (VPAC), Department of Veterans Affairs (VA)
- Ashley Conn, Patient Experience Manager, JPS Health Network
- Ashley Coplin, Director of Patient Experience, Whitfield Regional Hospital
- Kathy Denton, Director, Patient Experience, UT MD Anderson Cancer Center
- Ann Doran, Executive Director, Office of Patient Advocacy, Veterans Administration
- Renice Edwards, CPXP, Manager, Patient Advocate and Interpretive Services, University of Maryland Baltimore Washington Medical Center
- Nancy Fase Guernon, Director of Service Excellence, CareCounsel (part of Stanford Health Care)
- Lisa Fertitta, Program Manager, Patient and Family Engagement, Vanderbilt University Medical Center
- George French, CPXP, VP, Patient Experience, JPS Health Network
- Vanessa Gerdes, CPXP, Respite Caregiver, Maxim Healthcare Services
- Nora Gibbeaut, CPXP, CAVS, Director of Patient Experience & Volunteer Services, Rivers Health
- Tyler Gegen, CPXP, System Senior Director, Patient Experience, UnityPoint Health
- Elijah Jones, Service Excellence Coordinator, SGMC Health (South Georgia Medical Center)
- Kim T. Jones, Patient Experience Coach, Jefferson Einstein Philadelphia Hospital
- Yixuam Stephen Lin, Associate Director, Mount Sinai Hospital
- Mecciya Majrashi, CPXP, President, Saudi Patient Experience Club
- Jeff Mitchell, Veteran Experience Officer, U.S. Department of Veterans Affairs
- Michele Mitchell, CPXP, Director of Patient Relations, Cook Children’s Health Care System
- Andres Moreira, System Senior Director, Patient Experience and Patient Relations, Mount Sinai Health System
- Meredith Platzke, CPXP Director of Patient Experience, RWJUH Rahway
- Nikki Pollard, Patient Experience Specialist, Bozeman Deaconess Regional Medical Center
- Rob Rahal, Patient Advocate, VA Pacific Islands Health Care System
- Amanda Shea, Director, Advocacy and Development, UMass Memorial Medical Center
- Josh Smith, Director of Consumer Advocacy, Ballad Health
- Laura Smith, Experience Director, Stormont Vail Health
- Zachary Terrell, Patient Experience Ambassador, Shannon Medical Center
- Monica Tucker, Manager, Experience of Care, Sutter Health
- Deborah Ventz Migneco, Director, Patient Experience, Tidelands Health
Patient, Family and Care Partners
Workgroup Co-Chairs
- Corey Kimpson, Community Ambassador, Cambridge Memorial Hospital
Workgroup Members
- Saima Ahmed, PFACQS (Patient Family Advisor Council for Quality and Safety), MedStar Washington Hospital Center
- Rosie Bartel, Patient Partner, IHI LEAP
- Tammy Bocek, CPXP, Clinical Director of Patient Experience, Arnot Health
- Dy'Mon Bryant, MPH, CPXP, Coordinator of Experience Advisory Programs, ECU Health
- Isabela Castro, CPXP, PX & QI Consultant, ISQua
- Sharon Cross, CPXP, Program Director / PFCC, Ohio State University Wexner Medical Center
- Angel Durante, Patient Experience Manager, JPS Health Network
- Sydney Graham, Engagement Specialist and Educator, Sydney Graham Consulting
- Ellie Hubbard, CPXP, Manager, Experience of Care, Sutter Health Sacramento Sierra Region
- Jamonica Hill, Patient Advocate, TBD
- Christine Jackson, Senior Risk Consultant / Author / Comedian, MedStar Washington Hospital Center
- D’Andrea Joiner, CPXP, Patient and Family Experience Consultant, Texas Health Resources
- Melissa Jones, Patient and Family Engagement Consultant
- Vicki Kelley, CPXP, Director, Family Engagement, Cook Children’s Medical Center
- Matt Lauer, Patient Experience XM Advisor, Qualtrics
- Tanya Lord, Director of Patient and Family Experience, Foundation for Healthy Communities
- Larry Miller, Patient/Family Advisor, JPS Health Network
- Melissa Morrison, CPXP, Patient Experience Manager, United Healthcare
- Alicia Nicoletti, Patient/Family Advisor, Northwell Health
- Joshua Paxton, Manger, Employee Experience and Engagement, University of Iowa Health Care
- Denise Rollins, Director of Consumer Experience, Frederick Health
- Tony Serge, Patient Advisor
- Cristina Serrao, Lived Experience Ambassador, NHS England
- Jessica Spiegler, Coordinator, Patient Experience and Data Analytics, Fox Chase Cancer Center
- Kristi Stern, CPXP, Corporate Director of Patient Experience, Ardent Health Services
- Megan Wood, Volunteer, Cook Children’s Medical Center
- Ryan Younger, Vice President of Marketing, Virtua Health
Pediatric
Workgroup Co-Chairs
- Ginger Dzick, CPXP, Director, Experience, Children’s Wisconsin
- Stacy Sedlack, CPXP, Patient Experience Manager, St. Louis Children’s Hospital, BJC Health System
Workgroup Members
- Anna Ahrens, Senior Director, Patient- and Family-Centered Care, Monroe Carell Jr. Children’s Hospital at Vanderbilt Health
- Andrea Akenova, Director, Patient & Family Experience, Phoenix Children’s Hospital
- Joy Burt, CPXP, Patient Experience Manager, Akron Children’s
- Jennifer Coldren, CPXP, Manager, Quality & Operations Improvement, Children’s Hospital of Philadelphia
- Amber Coffman, Director of Patient & Family Experience, Oklahoma Children’s OU Health
- Sandra Cortez-Schultz, CPXP, Executive Director, Patient and Family Experience, CHOC Hospital (now part of Rady Children’s Health)
- Kelly Foy, Certified Child Life Specialist, Connecticut Children’s
- Lisa Gingerich, CPXP, Regional Director, Service Excellence, Baylor Scott & White Health
- Janaya Joubert, Family-Centered Care Coordinator, The Bristol-Myers Squibb Children’s Hospital at RWJBH
- Elizabeth “Liz” Kruvand, CPXP, Patient Experience Specialist, SSM Health Cardinal Glennon Children’s Hospital
- Raina McLaughlin, Director of Patient Experience & Culturally Effective Care, CHKD
- Shanna McCann, CPXP, Sr. Experience Coach, Children’s Minnesota
- Alexa Petta, Child Life Specialist, SickKids Hospital
- Maureen Phillippi, Sr. Consultant, Patient Experience, Monroe Carell Jr. Children’s Hospital at Vanderbilt
- Teresa Prouty, Family Partnership Coordinator, Dayton Children’s Hospital
- Erin Scott, Manager of Patient and Family-Centered Care, Brown University Health
- Erica Snyder, Parent Experience Specialist, Cook Children’s Medical Center
- Hannah Wynn, Patient Experience Specialist, UF Health
Physician
Workgroup Co-Chairs
- Liza Di Leo Thomas, CPXP, Medical Director, Patient Experience; Medical Director, Patient and Provider Advocacy, Ochsner Health
- Alexie Puran, CPXP, NYC Health + Hospitals/Harlem, NYC Health + Hospitals/Harlem
Workgroup Members
- Dr. Syed Ahmed, Physician, Endeavor Health – Northwest Community Hospital
- James Castellone, Chief Medical Officer, Eastern CT Health Network
- Bahrenegash Getachew, MD, CPXP, Inova Fairfax Hospital
- Derek Johnson, CMO, Sutter East Bay Medical Group
- Michael Kanter, Professor, Health System Science, Kaiser Permanente School of Medicine, Kaiser Permanente School of Medicine
- Mikelle Key-Solle, Physician, Duke University
- Sherry Kroll, CPXP, Director of Human Centered Care, Hartford HealthCare
- Paul Lansdowne, CPXP, Executive Medical Director, Physician Service Excellence, Methodist Health System, Dallas
- Winnie Lee, CPXP, Chief of Staff; Chief of Diagnostic Imaging, Cambridge Memorial Hospital
- Carol Lewis, CPXP, Chief Patient Experience Officer (ad interim); Professor, Head and Neck Surgery, University of Texas MD Anderson Cancer Center
- Patricia Litkowski, MD, Medical Director of Patient Experience, Barnes-Jewish Hospital
- Swati Mehta, National Director for Patient Experience, Vituity
- Marc Milano, Chair of Emergency Medicine, RWJ-Barnabas Health
- Sofie Morgan, CPXP, Associate Chief Quality Officer for Patient Experience, University of Arkansas for Medical Sciences
- Sephora Morrison, CPXP, Pediatric Emergency Medicine Physician, Children’s National Hospital
- Sachin Patel, Pulmonary & Critical Care Physician, Respiratory Consultants
- Taylor Sewell, CPXP, Assistant Professor of Pediatrics at CUMC; Medical Director of Patient Experience, Columbia University; NewYork-Presbyterian Hospital
- Amit Singh, Pediatric Hospitalist Attending / Physician Director, Cook Children’s Experience, Cook Children’s Medical Center
- Donald Wickline, Medical Director of Patient & Consumer Experience, Cone Health
Rural Health
Workgroup Co-Chairs
- Catherine Heath, CPXP, Clinical Services Quality Director, NFMC, Inc.
- Vanessa Narron, Patient Relations Manager, UNC Johnston Health
Workgroup Members
- Alison Angstrom, CPXP, Patient Experience Coordinator, Humboldt Community Memorial Hospital
- Rebecca Brustad, Vice President, Essentia Health
- Stacey Davidson, Patient Experience Advisor, Ochsner Health
- Morgan Deal, Patient Experience Manager, UNC Health Blue Ridge
- Linda Fecht, Director of Customer Experience, Phelps Memorial Health Center
- Roseanna Galindo, CAVS, Executive Director, North Valley Health Education Foundation
- Nikki Garcia, CPXP, CAVS, Patient Experience Officer, MAHEC (Mountain Area Health Education Center)
- Nikki Helms, CPXP, Regional Director, Experience of Care, Bon Secours Mercy Health
- Heidi Kauffman, CPXP, Patient Experience and Improvement Specialist, Jane Pauley Community Health Center
- Carrie Miller, Chief Nursing Officer, Carle Richland Memorial Hospital
- Kelly Rippon, CPXP, System PX Consultant, Geisinger
- Lorie Silver, CPXP, Experience Educator, ECU Health
Spiritual Care
Workgroup Co-Chairs
- Christine Davies, Director of Spiritual Care, RWJ Barnabas Health
- David Anthony Spencer Jr, Regional Director of Spiritual Health, Wellstar Health System, Inc.
Workgroup Members
- Jason Apicella, Rev., UNC Health Pardee
- Gerald Jones, System Director of Spiritual Care, Sutter Health
- Patricia Kenney, CPXP, Executive Director, Tallahassee Memorial HealthCare
- Eronica King, Supervisor, University of Texas-MD Anderson Cancer Center
- Rebecca Sala, Manager, Spiritual Health & Well-Being, Stamford Health
- Cadmus Sorrell, CPXP, Director of Spiritual Care, OU Health
- Rebecca Scull, Director, Spiritual, Denver Health
- Candice Stevens, Nurse Practitioner, UK King’s Daughters Medical Center
- John Tyler, Spiritual Care Manager, TidalHealth
- Todd Whirley, System Manager of Spiritual Care, Ochsner Health System
- Whitney Wilkerson, Spiritual Care, Blythedale Pediatric Hospital
Volunteer Professionals
Workgroup Co-Chairs
- Erica Luciano, Program Manager, UChicago Medicine
- Alex Seblatnigg, CPXP, CAVS, Director of Volunteer Services and Internal Engagement, Shepherd Center
Workgroup Members
- Kim Beasley, Director of Communications & Outreach, A.G. Rhodes
- Beth Daddario, CAVS, Director, Volunteers Experience, Inspira Health
- Katie Daher, CAVS, AVP, Volunteer, Guest, and Spiritual Care Services, Ochsner Health
- Linda Fisher, CAVS, Regional Director, Guest Services, UCHealth
- Patricia Forest, CAVS, Director of Volunteer Services & Hospital Entrance Operations, Northeastern Vermont Regional Hospital
- Robin Goldberg, CAVS, Director of Volunteers, Burke Rehabilitation
- Kameil Grant-Knight, CAVS, Volunteer and Interpreter Services, NewYork-Presbyterian Hospital
- Joy Hardy, CAVS, Director of Volunteer and Guest Services, Children’s of Alabama
- Marie Howell, CAVS, CVA, CAVS, Manager, Volunteer Services, Cook Children’s Medical Center
- DaVida Lee-Williams, Director, Patient & Family Advisor, Volunteer, & Work Study Programs, Emory Healthcare
- Crystal Lorah, Director of Auxiliary and Volunteer Services, Phelps Health
- Kathleen McIntire, CAVS, Sr. Operations Manager, Volunteer Services, Kaiser Permanente Orange County
- Mary OBrien, Manager, Volunteer Services / Gift Shop, UnityPoint Health St. Luke’s
- Erin Pittman, CAVS, Director, Volunteer Services, Animal-Assisted Services and Gift Shops, Mayo Clinic
- Jacob Persily, CAVS, Director, Volunteer Services, RWJ
- Katie Smith, CAVS, Manager, Volunteer Resources, Stanford Health Care
- Peggy Skudera, Manager, Volunteer & Student Services, McLeod Health
- Linda VanFulpen, CPXP, Manager of Volunteer Services, Sharp Grossmont Hospital
- Amy Venenciano, CAVS, Director of Guest Services & Volunteer Services, University of California San Francisco