What’s Your ETA for Improved PX? Best Practices from Emory Healthcare
When patient experience (PX) is an organizational priority, how you get there matters. Five years ago, Emory Healthcare piloted a mobile app to guide patients through their emergency department (ED) visit. Now, over 60% of their ED patients use it to view personalized wait time estimates, see the status of their test orders and results, provide feedback to staff, make service requests, read discharge summaries in plain language, and more.
And it just so happens that this technology applies to all three of Emory Healthcare Transformation Office’s guiding principles for sustainable change: Equity, Transparency, and Accountability (ETA). Join this webinar to hear about their journey to improve experiences for patients and staff, including:
– How a COVID-era initiative became standard practice for keeping families informed
– How digital tools support service recovery and increase in-network referrals
– How to improve online reviews for your hospital
Learning Objectives
– Discover the Emory Healthcare Transformation Office’s guiding principles for sustainable change.
– Hear how a COVID-era initiative became standard practice for keeping families informed.
– Explore how digital tools support service recovery and increase in-network referrals.
– Improve online reviews for your hospital.
Speakers
Dr. Amaka Eneanya, MD, MPH, FASN | Chief Transformation Officer, Emory Healthcare
Maria Fernandez, MHA, CPXP | Director of Patient Experience, Emory Healthcare
Dr. Stephanie Frisch, PhD, MSN, RN, CEN, CCRN-K | Director of Nursing, Vital
*PX Marketplace webinars are complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a waitlist. The webinar recording will be provided to all registrants. Your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.
Brought to you by
Related content
-
Infrastructure & Governance | Patient Family & Community Engagement
Patient Advocacy Community Connection Call: Effective Practices for Complaint and Grievance Recording and Reporting
12pm ET | 11am CT | 10am MT | 9am PT – In the ever-evolving landscape of healthcare, patient relations play a crucial role in ensuring a positive patient experience. Effective complaint and grievance recording and reporting are fundamental components of this process, directly impacting patient satisfaction, trust, and overall care quality. Join the Patient
Learn more -
Innovation & Technology
Patient Experience and Virtual Reality: The Use of an MRI Exam Simulator
Magnetic resonance (MR) imaging is a safe diagnostic method of high accuracy detection and characterization of various pathological conditions. However, due to the very closed aspect of the apparatus, the high sound amplitude emitted and the need to remain motionless for a significant time, some patients experience discomfort and high levels of anxiety, compromising time
Learn more -
Patient Family & Community Engagement
A Patient’s Journey: Navigating Life with Type 1 Diabetes
We are all patients. This article represents my views from my personal experience with type 1 diabetes for 25 years, in combination with my professional experience over the past 10 years as I have worked in patient support, health promotion and improving the patients’ experience. I aim to provide an outlook on the patient perspective,
Learn more