What’s Your ETA for Improved PX? Best Practices from Emory Healthcare

When patient experience (PX) is an organizational priority, how you get there matters. Five years ago, Emory Healthcare piloted a mobile app to guide patients through their emergency department (ED) visit. Now, over 60% of their ED patients use it to view personalized wait time estimates, see the status of their test orders and results, provide feedback to staff, make service requests, read discharge summaries in plain language, and more.

And it just so happens that this technology applies to all three of Emory Healthcare Transformation Office’s guiding principles for sustainable change: Equity, Transparency, and Accountability (ETA). Join this webinar to hear about their journey to improve experiences for patients and staff, including:
– How a COVID-era initiative became standard practice for keeping families informed
– How digital tools support service recovery and increase in-network referrals
– How to improve online reviews for your hospital

Learning Objectives
– Discover the Emory Healthcare Transformation Office’s guiding principles for sustainable change.
– Hear how a COVID-era initiative became standard practice for keeping families informed.
– Explore how digital tools support service recovery and increase in-network referrals.
– Improve online reviews for your hospital.

Speakers
Dr. Amaka Eneanya, MD, MPH, FASN | Chief Transformation Officer, Emory Healthcare
Maria Fernandez, MHA, CPXP | Director of Patient Experience, Emory Healthcare
Dr. Stephanie Frisch, PhD, MSN, RN, CEN, CCRN-K | Director of Nursing, Vital

Download presentation slides

*PX Marketplace webinars are complimentary. Space is limited. If the webinar reaches capacity, registrants will have an opportunity to join a waitlist. The webinar recording will be provided to all registrants. Your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.

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