Breaking Down Communication Barriers in Emergency Patient Experience
Published November 13, 2025
Complimentary – Emergency departments face unique challenges in delivering exceptional patient experiences. Unlike inpatient settings where time allows for relationship-building, the ER operates in a high-pressure, fast-paced environment where communication gaps directly impact clinical outcomes and patient satisfaction. This webinar explores the fundamental obstacles to effective ER communication and presents practical, technology-enabled solutions that are transforming emergency care delivery.
Join Mark Hayworth, VP of Emergency Services at Medical City Plano, a HCA facility, as he shares his journey from bedside nurse to executive leader and the innovative approaches his team implemented to bridge communication gaps. Learn how leaders who understand both frontline realities and strategic priorities can help fundamentally shift patient behaviors from passive waiting to active participation in their care.
Speakers
-Mark Hayworth, DNP, MS, RN, CEN, NEA-BC | Vice President of Emergency Services, Medical City Healthcare
-Michael Rogozinski, MSN, RN | Chief Nursing Officer, Vital
Learning Objectives:
-Identify the unique challenges of delivering patient experience in emergency departments and explain how these challenges differ from inpatient settings.
-Analyze the primary obstacles to clear communication in the emergency department setting and their impact on patient outcomes.
-Determine what communication elements are most critical in the ER setting and describe practical approaches to strengthen them.
*PX Marketplace webinars are complimentary.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Breaking Down Communication Barriers in Emergency Patient Experience
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