Culture & Leadership | Ambulatory/Outpatient

A Collaborative Approach to Rapidly Improve the Patient Experience

Janet Wied, Director of Ambulatory Patient Experience, Allina Health
Steve Bergeson, MD, Medical Director of Care Improvement, Allina Health

The patient experience is critical to your organization’s success. How can this be improved rapidly? Learn about Allina Health’s work to improve the patient experience rapidly using QI skills, performance improvement tactics, and leadership accountability though a six-month improvement process, which has delivered solid results for patients. Hear how process improvement skills can be applied to improve the experience of care rapidly by improving staff and clinician communication. Attendees will be able to describe the relationship between leadership accountability required for successful patient experience improvement, and implement similar tools and tactics to start to improve patient experience in their organization including specific tools for clinicians.

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