Enhancing Post-Visit Communication: A Quality Improvement Initiative
With grant funding from The Beryl Institute, Briargate Outpatient Specialty Care Clinic at Children’s Hospital Colorado launched a quality improvement project to tackle the decline in patient and family experience scores concerning post-visit communication. By implementing targeted interventions, the clinic increased the percentage of families who felt well-informed about handling questions after visits from 72% to 79%.
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Policy & Measurement
Measuring Volunteer Impact
We know that our volunteers make a huge difference in our organizations every day…but how do you show that? It can be challenging to assign hard data to work done with the heart, but those statistics can help illustrate that impact in a more meaningful way to your audience.
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Promoting Anti-Racism and Supporting Staff through Policy
Mount Sinai deepened its commitment to equity and began a journey towards anti-racism in 2020. As part of this effort a diverse group of colleagues responded to a call for action from the staff to create a policy that clearly defines how to manage patients acting in a racist/ discriminatory way while supporting staff as
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