Using survey results to determine if first visit orientation to the ambulatory clinic will improve the patient experience
Published September 10, 2018
The question the study posed was “Will providing dedicated time for a patient/family to orient to the clinic during the first appointment impact patient experience survey results?” The initial visit to the clinic is the foundation for a growing relationship between the patient/family and care team. Study results showed a slight improvement in first visit scores in six out of seven categories that were tracked and while it had not been the intent of this study to include no-show rate comparisons, notably 9 of 12 clinics experienced a decline in their no-show rate.
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Using survey results to determine if first visit orientation to the ambulatory clinic will improve the patient experience
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