Discharge with Dignity: Ensuring Every Patient Leaves with Care and Compassion
Published September 12, 2025
In this learning bite, Linda Van Fulpen shares how a simple idea—providing clothing and essentials at discharge—grew into a sustainable, hospital-wide initiative at Sharp Grossmont Hospital that meets critical needs, complies with state regulations, and fosters compassion across the community.
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Environment & Hospitality
Recovery: One Restful Night at a Time
Published June 17, 2025
By: Toni Land, MBA, BSN, CPXP When we think about hospitals, the first thing that often comes to mind is a place for treatment and healing. However, one frequently overlooked aspect is the importance of restfulness in the hospital environment. With the 2025 HCAHPS survey changes, a new domain focuses on Restfulness of the Hospital
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Environment & Hospitality
Designing a Safe and Comprehensive Gluten-Free Menu to Improve the Human Experience
Published September 30, 2024

Discover how patient feedback at UNC Hospitals led to a comprehensive overhaul of gluten-free food safety protocols. This initiative targeted cross-contamination by establishing dedicated preparation areas for gluten-free items and enhancing staff training on allergy management. Beyond improving safety and expanding menu options, this project fostered stronger cross-functional collaboration and demonstrated a deeper organizational commitment
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Environment & Hospitality
Temporary Medical Lodging: The Distance Between Home and Here
Published June 22, 2026
By Jenny Owens, ScD, MS Vice Provost of Academic Affairs University of Maryland, Baltimore When we talk about patient experience, the conversation tends to center on what happens inside the hospital. Communication, safety, care transitions, wait times. But for thousands of patients and families who must travel for treatment, the experience begins long before they
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