Measurement, Scorecards and Data
Published March 25, 2022
This connection call discusses measurement tools, how the recent update to OAS CAHPS may have changed survey collection strategies and ways organizations are distributing their survey data.
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Innovation & Technology
Game On: Growing a Gaming and Technology Program that Improves Patient Experience
Published July 17, 2025
In this learning bite, a dedicated Child Life Technology Specialist role helped one hospital safely expand gaming, VR, and tech resources for patient experience. By adding safeguards and better support, the program increased entertainment access, protected patient privacy, and boosted satisfaction for kids and families.
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Innovation & Technology
Breaking Barriers to Meaningful Patient and Family Engagement in Virtual PFACs
Published June 1, 2025
This learning bite explores how one healthcare team tackled common barriers to virtual Patient and Family Advisory Councils (PFACs)—from digital access and confidence to staff readiness and structure. Through practical strategies and a spotlight on a real-world story, M Health Fairview offers a roadmap to more inclusive, impactful patient engagement.
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Policy & Measurement
Safeguarding What Matters: A Deeper Dive into Managing Patient Belongings
Published January 13, 2025

Listen in as Gabriel Bolivar of Maui Memorial Medical Center shares how his passion for finding healthcare improvement strategies drove him to find solutions to better manage patient belongings. From policies to procedures, Bolivar emphasizes effective practices to manage this recurring and often elusive challenge.
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