Improving the PX in Medical Groups, Clinics and Physician Practice
Published June 3, 2014
Jason A. Wolf, Ph.D., President, The Beryl Institute
Barbara Lewis, MBA, Founder, Joan’s Family Bill of Rights
Panelists include:
Adrienne Boissy, MD, MA, Director of the Center for Excellence for Healthcare Communication, Cleveland Clinic
Bethany Copley, Senior Director, Service Excellence, Banner Medical Group & Banner Health Network
John Fasolino, MD, Co-Director of Communication in Healthcare Workshops, Mayo Clinic Arizona
In this webinar, we will discuss the key findings found in the paper, Voices of Physician Practices and Medical Groups: Exploring the State of the Patient Experience. Learn what medical groups and physician practices are doing to improve the patient and family experience. Understand what’s working, where groups have faced challenges, and what they have done to address these issues. Discover proven practices, structure and culture for achieving strong CG-CAHPS scores. The session will engage participants in both content from the paper and a panel of experts.
Related content
-
Culture & Leadership | Infrastructure & Governance
ED Patient Loyalty Scores Nearly Double Through an Innovative Patient Navigator Role
Published September 11, 2025
The ED clinical patient navigator (PN) role addresses experience gaps related to wait times, communication, teamwork, and personalized care during visits. By creating a patient experience value stream map, we identified the need for the PN role, focusing on patients at risk for negative experiences. The PN customizes interventions and ensures patients understand their care
Learn more -
Culture & Leadership | Infrastructure & Governance
Developing Multidisciplinary Committees for Patient Experience Effectiveness
Published June 26, 2025
This webinar explores how to move beyond recognizing the value of patient experience to embedding patient- and family-centered care into organizational culture. Learn how Patient Experience Committees, including a successful Cleanliness Committee, have driven improvements in HCAHPS scores, engagement, and collaboration. Discover strategies for structuring a Patient Experience Steering Committee with multidisciplinary subcommittees aligned to
Learn more -
Culture & Leadership
Change Leadership: Five Tactics to Make Best Practices Stick
Published June 11, 2026
Complimentary PX Marketplace Webinar – 11:00 AM PT / 2:00 PM ET / 7:00 PM London – Change in healthcare is inevitable – and often challenging. Yet it’s essential for sustaining the patient experience behaviors and practices that matter most to patients and for bringing meaning and joy to the work of healthcare professionals. Change feels
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Improving the PX in Medical Groups, Clinics and Physician Practice
$49.00
ACCESS NOW