Culture & Leadership | Ambulatory/Outpatient

Improving the PX in Medical Groups, Clinics and Physician Practice

Jason A. Wolf, Ph.D., President, The Beryl Institute
Barbara Lewis, MBA, Founder, Joan’s Family Bill of Rights

Panelists include:
Adrienne Boissy, MD, MA, Director of the Center for Excellence for Healthcare Communication, Cleveland Clinic
Bethany Copley, Senior Director, Service Excellence, Banner Medical Group & Banner Health Network
John Fasolino, MD, Co-Director of Communication in Healthcare Workshops, Mayo Clinic Arizona

In this webinar, we will discuss the key findings found in the paper, Voices of Physician Practices and Medical Groups: Exploring the State of the Patient Experience. Learn what medical groups and physician practices are doing to improve the patient and family experience. Understand what’s working, where groups have faced challenges, and what they have done to address these issues. Discover proven practices, structure and culture for achieving strong CG-CAHPS scores. The session will engage participants in both content from the paper and a panel of experts.