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Culture & Leadership

YCX: How Three Letters Impacted Culture, Engaged Leaders, and Drove Results

By Brent A. Grunig, Communications & Training Consultant, The Southeast Permanente Medical Group 

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Culture & Leadership | Staff & Provider Engagement

Rising Strong: Team Resilience Strategies

PXE Credit Available

Join us for an insightful webinar where we'll share practical resilience tools and strategies...

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Staff & Provider Engagement

Re-Recruitment: An Essential Aspect of Human Experience

Healthcare staffing is a major issue facing leaders at all levels and is affected...

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an image of mountains with text overlaid on top that reads volume 12, issue 1; text at the bottom of the image reads px journal
Staff & Provider Engagement

Beyond the White Coat: Mental Health in the Life of a Junior Doctor

This article underscores the profound need for a culture that prioritises mental health, especially...

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an image of mountains with text overlaid on top that reads volume 12, issue 1; text at the bottom of the image reads px journal
Staff & Provider Engagement

HOPE Experience Essentials: The Next Generation of Service Standards at Mayo Clinic

Engaging employees in providing exemplary patient experience has been challenging for healthcare leaders in...

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Culture & Leadership

To Care is Human – LIVE! A Conversation with Dr. Owais Durrani

Recorded live at ELEVATE PX 2025, this episode of To Care is Human features...

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Culture & Leadership | Staff & Provider Engagement

Real-Time Coaching & Feedback: At-The-Elbow Support for Success

PXE Credit Available

Unlock the power of coaching to inspire, engage, and gain buy-in from your team....

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Staff & Provider Engagement

Communicating at an Elementary Level: Lessons from Young Learners

Join us as Katelyn Moser, Senior Director of Patient Experience at MedStar Washington Hospital...

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Staff & Provider Engagement

Work-Life Balance in Healthcare: Caring for Yourself to Care for Others

Achieving work-life balance is essential for overall well-being, especially in healthcare. Join us as...

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Culture & Leadership

Building the Ultimate Patient Experience Strategy: Lessons from an Iconic Burger

By Lanie L. Dixon and Cassie Voltzke

When you think of an iconic...

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Policy & Measurement

Redesigning Your Approach to Patient Grievances to Improve Experience

UMass Memorial Medical Center transformed its grievance process to better respond to patient feedback...

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Culture & Leadership

The Value Case for Improving Human Experience in Healthcare​

This white paper explores the concept of experience-driven value in healthcare and the...

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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement

Remediation Strategies to Reduce Shame and Stratify Support for Providers in Patient Experience

PXE Credit Available

This webinar will review evidence regarding remediation of communication skills in healthcare providers, shame...

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