Staff & Provider Engagement

PX Champions: Providing Exceptional Experiences by Building Culture & Growing Leaders

Published March 26, 2026

By Breanna Fuller
BJC Medical Group

At BJC Medical Group, our PX Champions...

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Culture & Leadership

The Sum of All Interactions: Advancing Human Experience through an Integrated Ecosystem

Published March 24, 2026

Healthcare experience is not owned by one role or team—it’s an ecosystem. The Sum...

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Culture & Leadership | Staff & Provider Engagement

Reigniting Frontline Culture Through Service Behaviors

Published March 10, 2026

PXE Credit Available

Discover a proven framework for building a positive, patient-centered culture through standardized service behaviors....

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Culture & Leadership

“Leap, and a Net Will Appear”: Leading Teams into the Unknown

Published March 1, 2026

In this episode, Jason Wolf sits down with Laura Wood, Executive Vice President of...

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Staff & Provider Engagement

When Grief Speaks: Peer-Led Care for Healthcare Workers

Published February 24, 2026

PXE Credit Available

In healthcare, grief is not an exception - it is part of the work....

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Culture & Leadership

Bridging Industries: The Influence of Hospitality-Driven Internships on Healthcare Service Delivery

Published January 30, 2026

Northwell Health is reimagining healthcare experience through a hospitality-driven, customer-obsessed approach. This case study...

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Innovation & Technology | Staff & Provider Engagement

Creating Human Connection through Artificial Intelligence

Published January 20, 2026

PXE Credit Available

Explore how Mayo Clinic uses artificial intelligence (AI) to strengthen communication and empathy in...

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Staff & Provider Engagement

The Happiness Advantage: Reenergizing Healthcare Teams to Improve Patient Experience

Published December 18, 2025

In this Learning Bite, Jenn Wells shares how Hancock Health follows the principles from...

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Culture & Leadership | Staff & Provider Engagement

Enhancing Provider Communication with the CURO Conversations Model

Published November 4, 2025

PXE Credit Available

Effective communication is vital for exceptional patient care, relying on providers’ integration of communication...

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Culture & Leadership

Shaping the Future of Human Experience with Tyler Gegen

Published September 26, 2025

Jason Wolf sits down with Tyler Gegen to discuss his intentional path into patient...

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Culture & Leadership | Staff & Provider Engagement

ONE Sutter Experience of Care, a 3-Step Communication Standard

Published September 25, 2025

PXE Credit Available

Sutter Health’s vision for Destination 2030 includes the ONE Sutter Experience of Care, a...

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Culture & Leadership

No Time to be Timid: Making the Financial Case for PX professionals

Published September 21, 2025

J.R. Labbe, CEC 

Co-Founder, CCO, Executive Coach 

CSE Leadership,...

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Culture & Leadership | Patient Family & Community Engagement | Policy & Measurement | Staff & Provider Engagement

Pulse Check: Perspectives on Human Experience

Published September 19, 2025

Complimentary - This 30-minute session will explore key headlines from the most recent PX Pulse...

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