Staff & Provider Engagement
Communicating at an Elementary Level: Lessons from Young Learners
Join us as Katelyn Moser, Senior Director of Patient Experience at MedStar Washington Hospital...
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Staff & Provider Engagement
Work-Life Balance in Healthcare: Caring for Yourself to Care for Others
Achieving work-life balance is essential for overall well-being, especially in healthcare. Join us as...
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Culture & Leadership
Building the Ultimate Patient Experience Strategy: Lessons from an Iconic Burger
By Lanie L. Dixon and Cassie Voltzke
When you think of an iconic...
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Policy & Measurement
Redesigning Your Approach to Patient Grievances to Improve Experience
UMass Memorial Medical Center transformed its grievance process to better respond to patient feedback...
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Culture & Leadership
The Value Case for Improving Human Experience in Healthcare
This white paper explores the concept of experience-driven value in healthcare. An expanded...
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Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Remediation Strategies to Reduce Shame and Stratify Support for Providers in Patient Experience
PXE Credit Available
This webinar will review evidence regarding remediation of communication skills in healthcare providers, shame...
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Quality & Clinical Excellence
Beyond Shiny Amenities: Markers of Quality in Essential Hospitals
As Denver Health strives to become Colorado's most trusted healthcare provider, its mission is...
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Staff & Provider Engagement
Supporting Remote Teams: Maximizing Employee and Patient Experience
By Laken Francis
In an ever-evolving digital age, remote working has...
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Culture & Leadership
Leading through Listening: A Conversation with Garrett South
Join us as Garrett South, Director of Patient Experience at California Hospital Medical Center,...
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Culture & Leadership
Leading Patient Experience through Monthly Plans: Connecting Engagement to Outcomes
Leadership in healthcare is challenging, particularly when it comes to seamlessly integrating patient experience...
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Culture & Leadership | Staff & Provider Engagement
Using Gratitude to Elevate the Human Experience
PXE Credit Available
In this webinar, the presenters will share how they developed a Gratitude Report as...
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Staff & Provider Engagement
Physician Engagement in Patient Experience
By: Triwanna Fisher-Wikoff, MD, FAAFP
Last year, I attended a conference on patient experience....
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Staff & Provider Engagement
Crisis Averted: Collaborative De-Escalation Strategies for Safer Healthcare Environments
Collaboration within healthcare organizations is crucial for effective care delivery and patient satisfaction, while...
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Culture & Leadership | Staff & Provider Engagement
A Toolbox for Work-Life Balance
PXE Credit Available
Do you ever feel like you live at work? Do you have a difficult...
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