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Human Experience
- Column One
  - Experience Pathway
- Column Two
Resources
Events
Learning
Community
- PX Connect
  - Boards and Councils
  - Experience Leaders Circle
- Special Interest Communities
Membership
About
- About Us
- Global Commitment
Search

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PXE Credits

PXE Credit Available

Culture & Leadership

Leading Patient Experience through Monthly Plans: Connecting Engagement to Outcomes

Leadership in healthcare is challenging, particularly when it comes to seamlessly integrating patient experience...

Culture & Leadership | Staff & Provider Engagement

Using Gratitude to Elevate the Human Experience

PXE Credit Available

In this webinar, the presenters will share how they developed a Gratitude Report as...

Staff & Provider Engagement

Crisis Averted: Collaborative De-Escalation Strategies for Safer Healthcare Environments

Collaboration within healthcare organizations is crucial for effective care delivery and patient satisfaction, while...

Culture & Leadership | Staff & Provider Engagement

A Toolbox for Work-Life Balance

PXE Credit Available

Do you ever feel like you live at work? Do you have a difficult...

Quality & Clinical Excellence

Owning the Moment through Standardized Service Recovery Training

The VA New England Healthcare System developed a standardized service recovery program to improve...

Staff & Provider Engagement

Patient Experience Begins with Employee Experience: The Impact of Recognition Programs

By Nate Hamme

This blog is Part One of a two-part...

Patient Family & Community Engagement | Staff & Provider Engagement

The Importance of Emotional Intelligence in Patient Relations (Part 2)

PXE Credit Available

The Patient Relations department assesses and resolves complex patient issues related to customer service,...

Staff & Provider Engagement

Awarding Employee Mini Grants for Increased Engagement in Patient Experience

Through grant funds awarded by The Beryl Institute, the Banner Health Patient Experience team...

Patient Family & Community Engagement | Staff & Provider Engagement

The Importance of Emotional Intelligence in Patient Relations (Part 1)

PXE Credit Available

The Patient Relations department assesses and resolves complex patient issues related to customer service,...

Culture & Leadership | Staff & Provider Engagement

Volunteers: The Key to Patient and Employee Satisfaction

PXE Credit Available

In the turmoil created by the pandemic, volunteer services in healthcare was turned upside...

Culture & Leadership | Staff & Provider Engagement

Leading Healthcare & PX Teams with Clarity, Confidence and Courage

PXE Credit Available

A healthy, empowering, and inclusive work culture inspires trust and engagement, making it easier...

Staff & Provider Engagement

Patient Experience Toolkit: A Resource for PX Departments of One

By Ashley Coplin

Small rural hospitals have challenges in providing resources and training in...

Culture & Leadership | Policy & Measurement | Staff & Provider Engagement

Promoting Anti-Racism and Supporting Staff through Policy

PXE Credit Available

Mount Sinai deepened its commitment to equity and began a journey towards anti-racism in...

Culture & Leadership | Staff & Provider Engagement

Escalation Management: The Journey to Support a Culture of Mutual Respect

PXE Credit Available

Addressing incivility and workplace violence is often challenging for healthcare organizations. Increasing concerns about...

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