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Culture & Leadership | Policy & Measurement

Narration of Care Framework to Strengthen Nurse Communication
Published April 30, 2026

A system-wide initiative at Houston Methodist introduced a “Narration of Care” framework to strengthen...

From Patient to Nurse Leader: How a Childhood Hospital Stay Shaped a Career
Published April 19, 2026

In this episode, Jason Wolf sits down with Jerry Mansfield, Vice President and System...

PX Champions: Providing Exceptional Experiences by Building Culture & Growing Leaders
Published March 26, 2026

By Breanna Fuller
BJC Medical Group

At BJC Medical Group, our PX Champions...

Culture & Leadership | Staff & Provider Engagement

The Sum of All Interactions: Advancing Human Experience through an Integrated Ecosystem
Published March 24, 2026

Healthcare experience is not owned by one role or team—it’s an ecosystem. The Sum...

Reigniting Frontline Culture Through Service Behaviors
Published March 10, 2026

Discover a proven framework for building a positive, patient-centered culture through standardized service behaviors....

“Leap, and a Net Will Appear”: Leading Teams into the Unknown
Published March 1, 2026

In this episode, Jason Wolf sits down with Laura Wood, Executive Vice President of...

When Grief Speaks: Peer-Led Care for Healthcare Workers
Published February 24, 2026

In healthcare, grief is not an exception - it is part of the work....

Innovation & Technology | Staff & Provider Engagement

Bridging Industries: The Influence of Hospitality-Driven Internships on Healthcare Service Delivery
Published January 30, 2026

Northwell Health is reimagining healthcare experience through a hospitality-driven, customer-obsessed approach. This case study...

Creating Human Connection through Artificial Intelligence
Published January 20, 2026

Explore how Mayo Clinic uses artificial intelligence (AI) to strengthen communication and empathy in...

Culture & Leadership | Staff & Provider Engagement

The Happiness Advantage: Reenergizing Healthcare Teams to Improve Patient Experience
Published December 18, 2025

In this Learning Bite, Jenn Wells shares how Hancock Health follows the principles from...

Enhancing Provider Communication with the CURO Conversations Model
Published November 4, 2025

Effective communication is vital for exceptional patient care, relying on providers’ integration of communication...

Culture & Leadership | Staff & Provider Engagement

Shaping the Future of Human Experience with Tyler Gegen
Published September 26, 2025

Jason Wolf sits down with Tyler Gegen to discuss his intentional path into patient...

ONE Sutter Experience of Care, a 3-Step Communication Standard
Published September 25, 2025

Sutter Health’s vision for Destination 2030 includes the ONE Sutter Experience of Care, a...