Infrastructure & Governance | Ambulatory/Outpatient

A vision for using online portals for surveillance of patient-centered communication in cancer care

Published November 12, 2015

A vision for using online portals for surveillance of patient-centered communication in cancer care

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Infrastructure & Governance | Patient Family & Community Engagement

Starting a Pediatric Parent Advisory Council: Overcoming Adversity

Published May 20, 2025
Creating a Pediatric Parent Advisory Council (PPAC) can be a transformative way to enhance family-centered care. Join us as we share our journey from the early stages of conceptualizing a PPAC, through navigating the challenges of the COVID-19 pandemic, to launching a council that has grown and thrived since August 2021. With 16 active parents
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Culture & Leadership | Infrastructure & Governance | Innovation & Technology

ED Processes & Improvements: Implementation Best Practices & Outcomes

Published December 12, 2024
In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic, systemwide process improvements are based on analyses provided through Epic tools and
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Infrastructure & Governance

Service Recovery for All: The Out-Patient Setting

Published July 7, 2022

Those working in healthcare have been experiencing the challenges associated with incivility of patients and family members. The workforce needs tools to effectively and confidently have conversations with upset individuals.
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