From the Primary Care Frontline: How to Establish a Practical Patient Experience Program
Jason Ruda, MS, CPXP | Director, Provider & Patient Experience, Tandigm Health
Anita Brazill, Healthcare Communications Advisor, Tandigm Health
Join this webinar to discover specific strategies and tactics that support those who work with Ambulatory/Community-Based practices. This presentation will provide an overview of how Tandigm Health in Philadelphia strategized, set up, rolled out and managed a provider and patient experience program in its earliest phases – moving from awareness building to metrics/compensation and accountability. This program was executed with a lean staff, supporting more than 180 primary care practices, most of which were one- or two-provider entities. We will share insights, lessons learned, early results and sample resources.
Related content
-
Culture & Leadership | Infrastructure & Governance | Staff & Provider Engagement
How Daily Huddles Launch Conversation to Drive Metric Improvement
Since 2015 Cone Health Medical Group has been intentional about creating a culture of service excellence. Watch this webinar to discover how we partnered with Ritz Carlton Leadership Center to implement some of their key components ensure we have communication traveling from our sites up to our leaders and from our leaders down to our
Learn more -
Culture & Leadership | Infrastructure & Governance
Phoneside Manners: Strategies for Effective Communication
2pm ET / 1pm CT / 12pm MT / 11am PT – As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your
Learn more -
Patient Family & Community Engagement | Staff & Provider Engagement
Round & Coach: Engaging Clinicians & Patients to Improve Communication and Care
This webinar presents four ways BSWH Hillcrest Medical Center improved HCAHPS scores to the 90th percentile. Discover how they incorporated elements of Relationship-Centered Communication to improve nurse and doctor communication. Learn how they engaged patients through consistent rounding. Key takeaways also include how capturing real-time patient feedback contributed to their overall success. Learning Objectives –
Learn more