From the Primary Care Frontline: How to Establish a Practical Patient Experience Program
Jason Ruda, MS, CPXP | Director, Provider & Patient Experience, Tandigm Health
Anita Brazill, Healthcare Communications Advisor, Tandigm Health
Join this webinar to discover specific strategies and tactics that support those who work with Ambulatory/Community-Based practices. This presentation will provide an overview of how Tandigm Health in Philadelphia strategized, set up, rolled out and managed a provider and patient experience program in its earliest phases – moving from awareness building to metrics/compensation and accountability. This program was executed with a lean staff, supporting more than 180 primary care practices, most of which were one- or two-provider entities. We will share insights, lessons learned, early results and sample resources.
Related content
-
Staff & Provider EngagementThe “Ableism” Behind Mental Health Professionals’ Perceptions of Support
This paper presents the personal narrative of the author, an individual who has experienced personal and clinical recovery from mental health difficulties. Diagnosed with a mental disorder (NEUROTIC; ICD-10) during my university years, I endured cognitive dysfunction, panic disorder, derangement of ego, suicidal ideation, and depression. Despite these challenges, I have actively engaged in social
Learn more -
Culture & Leadership | Innovation & Technology | Staff & Provider EngagementHuman-Centered Leader Rounding: Using Generational Insights and Personalization
Explore how healthcare leaders can design and adapt their rounding processes to cater to different patient and employee generations, combining generational data with a personalized approach that is specific to the individual. The discussion will focus on personalized care, communication preferences, and bridging generational gaps in expectations through a human-centric approach that prioritizes empathy and
Learn more -
Staff & Provider EngagementWe did our Best!: The Experience of Frontline Workers in Long-Term Care during COVID-19 Outbreaks
In Canada, the COVID-19 pandemic had devastating effects for those living in long-term care (LTC) homes, yet little is known about the experiences of the frontline workers who endured in those settings with COVID-19 outbreaks. Specialized knowledge will improve our understanding of the effects of the pandemic on frontline workers (FW), enabling the development of
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
From the Primary Care Frontline: How to Establish a Practical Patient Experience Program
$49.00
PURCHASE NOW