How Daily Huddles Launch Conversation to Drive Metric Improvement
![](https://theberylinstitute.org/wp-content/uploads/2023/12/How-Daily-Huddles-Launch-Conversation-to-Drive-Metric-Improvement.webp)
Since 2015 Cone Health Medical Group has been intentional about creating a culture of service excellence. Watch this webinar to discover how we partnered with Ritz Carlton Leadership Center to implement some of their key components ensure we have communication traveling from our sites up to our leaders and from our leaders down to our front-line team members every day. In these meetings, the whole medical group focuses on the same goals and service efforts. These brief conversations connect leaders at all levels with the day-to-day challenges and conversations happening where the care is taking place.
Learning Objectives
– Summarize how daily huddles highlight service behavior expectations and components of the organization’s values and how we put them into action.
– Ensure effective communication stream from medical groups up to leaders and from leaders down to front-line team members.
– Construct brief conversations to connect leaders with the day-to-day challenges where the care is taking place.
Speakers:
Susan Baker, Director of Operational Improvement, Cone Health
Jared Cooper, MBA, Director of General Operations, Cone Health
Marlee Foster, Sr. Patient Experience Manager, Cone Health
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Staff & Provider Engagement
Patient Experience Begins with Employee Experience: The Impact of Recognition Programs
By Nate Hamme This blog is Part One of a two-part series on the impact that employee recognition has on patient experience. Next month, Part Two of the series will detail how misconceptions about employee recognition can be addressed with effective planning and cross-department leadership support and will explain how achievable goals can be attained.
Learn more -
Culture & Leadership | Staff & Provider Engagement
Volunteers: The Key to Patient and Employee Satisfaction
In the turmoil created by the pandemic, volunteer services in healthcare was turned upside down, but this chaos also provided us the opportunity to recreate how volunteers are viewed throughout healthcare. Lehigh Valley Health Network has coordinated the efforts of volunteer services, patient experience and colleague engagement, resulting in an elevated perception of volunteers and
Learn more -
Staff & Provider Engagement
Caring for the Workforce: Five Strategic Areas to Address Well-Being in Healthcare
The Beryl Institute releases “Caring for the Workforce: Five Strategic Areas to Address Well-being in Healthcare,” identifying the efforts of organizations in addressing the health and wellness of employees and the impact of their efforts on staff engagement, patient experience and organization culture. The paper is based on results from a community inquiry and complemented
Learn more