Patient experience of care in a student-faculty collaborative practice

Pennsylvania Hospital Brings Service Recovery to the Bedside: How CipherRounds Helped Leaders Catch Issues Early, Reduce Complaints, and Improve Experience

Pennsylvania Hospital faced a common challenge in patient experience: feedback arrived after discharge, when it was too late to address concerns that shaped how patients remembered their stay. By bringing service recovery to the bedside through CipherRounds, leaders were able to identify and resolve issues in real time.