Culture & Leadership | Staff & Provider Engagement | Ambulatory/Outpatient

How Teamwork Improves Patient Experience in the Emergency Department

Discover how teams at AdventHealth Deland and AdventHealth North Pinellas improved experience in the emergency department. AdventHealth Deland will share how an integrated team approach can drive outcomes in a positive direction while creating a healthy work environment. AdventHealth North Pinellas will encourage emergency department leaders to openly discuss challenges with consumer experience and empower them to implement fun and creative ways to overcome barriers for continuous improvement.


  • Kathleen Kennybrook, DNP, RN, Director of Emergency Services| Behavioral Health | Nursing Administration, AdventHealth Deland
  • Matthew Forester, MBA, BSN, RN, CEN, Nurse Manager, AdventHealth Deland
  • Hollie Steele, MSN, RN | Director of Emergency Services, AdventHealth North Pinellas and Palm Harbor ER
  • Daphne Shields, MSN, RN, CPN | Regional Patient Experience Manager, AdventHealth North Pinellas

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