Policy & Measurement | Ambulatory/Outpatient

Patient satisfaction reported by in-visit and after-visit surveys

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Policy & Measurement | Quality & Clinical Excellence

We need to be the patient in the room

Transgender activist Emily Newberry joins Director of Community Experience, Amy Kwiatkowski to share her multi-decade journey of acceptance and understanding and how it led her to the field of patient experience and advocacy. Listen as Emily describes how her own experience navigating the health care system as a transgender woman inspired her to be persistent
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Policy & Measurement

PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – June 2022

The Beryl Institute and Ipsos released findings from the ninth PX Pulse, a quarterly tracking survey and first of its kind effort to elevate understanding and track current perspectives on patient experience in healthcare across the United States.
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Culture & Leadership | Policy & Measurement | Staff & Provider Engagement

Effectively Leveraging Patient Comments for Strategic Improvement

During this webinar, Children’s Mercy Kansas City shares results from a year-long case study on the meaningful integration of patient comments and the precise analytics derived from those comments into the strategic improvement planning efforts of an emergency department. The presentation will highlight how this process can foster a culture of human-centered patient and family
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