Webinar
Showing 465–480 of 572 results
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Culture & Leadership | Staff & Provider Engagement
The Importance of Patient and Peer Feedback to Staff Recognition
Published June 29, 2022
Explore how bedside staff continue to suffer and need supportive intervention to ensure their physical and emotional wellness are preserved.
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Culture & Leadership | Patient Family & Community Engagement
The JEDI (Justice, Equity, Diversity, & Inclusion) Volunteer Workforce
Published March 7, 2023
Individuals want to interact with people who look like they do, and while many organizations have recognized the importance of diversity within their hired staff, the traditional volunteers in some organizations may not reflect the demographics of the patient population. Join us for an open discussion on creating a JEDI volunteer workforce. Discover how to
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Innovation & Technology
The Journey to a Standardized System-wide Patient Engagement Platform
Published October 22, 2019
Discover an integrated health system’s process to standardize a patient engagement platform.
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Patient Family & Community Engagement
The Journey to Improving the Patient Experience
Published May 1, 2014
Gain insight into successful ways to involve patients and families on committees with staff through preparation of both the committee members and the advisor.
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Culture & Leadership
The Keys to Staying Positive During a Crisis
Published August 11, 2020
Learn the key strategies that will create positive outcomes for you and for others, now and in the future.
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Culture & Leadership
The Long Road to True Social Justice in Healthcare and Beyond
Published May 20, 2021
We have seen a greater willingness to talk about systemic racism and a greater commitment to what it will take to it, but how far have we come and where must we still go?
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Culture & Leadership
The Magic of Engagement: Inspired Leadership at All Levels
Published July 11, 2013
Unleash the power of enthusiastic, empowered frontline staff and to successfully recruit and engage your staff.
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Culture & Leadership
The Missing Ingredient: Effective Internal Communications
Published October 23, 2014
Learn how effective internal communications can accelerate organizational results for Value-Based Purchasing, Core Measures, and HCAHPS/CGCAHPS.
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Innovation & Technology | Patient Family & Community Engagement | Staff & Provider Engagement
The Patient Experience with Virtual Care
Published September 18, 2025
Complimentary – Bedside nurses love the efficiency and workflow improvements virtual care gives them. But what do patients think about it? Join leaders from The Christ Hospital, Cook Children’s, Henry Ford Health, and Lehigh Valley Health Network to hear how their patients are reacting to virtual care sessions, and the difference it’s making to bedside care.
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Infrastructure & Governance
The Patient Experience: A Path to Better Outcome
Published May 1, 2018
Learn how to improve operational efficiencies within your practice, how to engage the patient for better outcomes, and it will discuss how the patient experience will impact your social media presence.
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Patient Family & Community Engagement
The Power of PFAs: Patient Voices Can Drive Change
Published June 9, 2021
If your organization is looking to build or rebuild a Patient and Family Advisor Program, this webinar may just be the spark of inspiration you are looking for.
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Patient Family & Community Engagement | Quality & Clinical Excellence
The Power of Storytelling
Published January 20, 2022
Telling the story of one patient’s experience of care can memorably illustrate improvements or problems in a care pathway.
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Staff & Provider Engagement
The Privilege of Being Busy: Balancing Productivity and Patient Experience
Published November 29, 2016
Identify specific techniques even the “busiest” clinicians can use to connect with patients and improve patient satisfaction performance.
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Policy & Measurement
The PXMA Tool: Assessing the Maturity of Your Patient Experience Program
Published August 1, 2017
Hear about Mayo Clinic’s Patient Experience Maturity Assessment tool (PXMA), a useful, simple tool for health care organizations to easily and objectively assess their service program and culture against Mayo Clinic’s Patient Experience program.
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Patient Family & Community Engagement | Staff & Provider Engagement
The Relationship Between Nurse Satisfaction and Patient Experience
Published October 19, 2021
What is the relationship between nurse satisfaction and patient experience? What are some strategies to address and prevent provider burnout?
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Patient Family & Community Engagement
The Return on Value When Focusing on Your Patients’ Mind & Emotions
Published January 31, 2017
Learn how a redesign of direct and individualized patient engagement has become healthcare’s new baseline and provides for return on value as associated to the affects on stress, anxiety, pain, mood, and outlook on recovery.
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