Webinar
Showing 465–480 of 578 results
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Environment & Hospitality | Quality & Clinical Excellence
The Impact of Adverse Childhood Experiences in Pediatric and Adult Healthcare
Published July 30, 2024
Being a pediatric patient in healthcare can be filled with misconceptions, anxiety, and distress. The adverse childhood experiences that may occur not only impact the pediatric healthcare experience but coping with healthcare experiences well into adulthood. This webinar will discuss adverse childhood experience implications on pediatric and adult coping, long term care, and overall patient
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The Impact of Health Literacy on the Patient Experience
Published May 10, 2016
What is health literacy, who is affected, and how it is interwoven into multiple aspects of the patient experience?
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Environment & Hospitality
The Impact of Hospital Hospitality Lodging on the Patient and Family Experience
Published July 28, 2015
Learn how hospitality houses impact overall stress, health, finances, nutrition, sleep, spiritual concerns, and the myriad of other needs of patients and their caregivers / loved-ones.
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Patient Family & Community Engagement | Staff & Provider Engagement
The Importance of Emotional Intelligence in Patient Relations (Part 1)
Published May 7, 2024
The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing a high emotional intelligence (EI) quotient can use their emotions as a
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Patient Family & Community Engagement | Staff & Provider Engagement
The Importance of Emotional Intelligence in Patient Relations (Part 2)
Published May 21, 2024
The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing a high emotional intelligence (EI) quotient can use their emotions as a
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Culture & Leadership | Staff & Provider Engagement
The Importance of Patient and Peer Feedback to Staff Recognition
Published June 29, 2022
Explore how bedside staff continue to suffer and need supportive intervention to ensure their physical and emotional wellness are preserved.
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Culture & Leadership | Patient Family & Community Engagement
The JEDI (Justice, Equity, Diversity, & Inclusion) Volunteer Workforce
Published March 7, 2023
Individuals want to interact with people who look like they do, and while many organizations have recognized the importance of diversity within their hired staff, the traditional volunteers in some organizations may not reflect the demographics of the patient population. Join us for an open discussion on creating a JEDI volunteer workforce. Discover how to
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Innovation & Technology
The Journey to a Standardized System-wide Patient Engagement Platform
Published October 22, 2019
Discover an integrated health system’s process to standardize a patient engagement platform.
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Patient Family & Community Engagement
The Journey to Improving the Patient Experience
Published May 1, 2014
Gain insight into successful ways to involve patients and families on committees with staff through preparation of both the committee members and the advisor.
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Culture & Leadership
The Keys to Staying Positive During a Crisis
Published August 11, 2020
Learn the key strategies that will create positive outcomes for you and for others, now and in the future.
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Culture & Leadership
The Long Road to True Social Justice in Healthcare and Beyond
Published May 20, 2021
We have seen a greater willingness to talk about systemic racism and a greater commitment to what it will take to it, but how far have we come and where must we still go?
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Culture & Leadership
The Magic of Engagement: Inspired Leadership at All Levels
Published July 11, 2013
Unleash the power of enthusiastic, empowered frontline staff and to successfully recruit and engage your staff.
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Culture & Leadership
The Missing Ingredient: Effective Internal Communications
Published October 23, 2014
Learn how effective internal communications can accelerate organizational results for Value-Based Purchasing, Core Measures, and HCAHPS/CGCAHPS.
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Innovation & Technology | Patient Family & Community Engagement | Staff & Provider Engagement
The Patient Experience with Virtual Care
Published September 18, 2025
Complimentary – Bedside nurses love the efficiency and workflow improvements virtual care gives them. But what do patients think about it? Join leaders from The Christ Hospital, Cook Children’s, Henry Ford Health, and Lehigh Valley Health Network to hear how their patients are reacting to virtual care sessions, and the difference it’s making to bedside care.
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Infrastructure & Governance
The Patient Experience: A Path to Better Outcome
Published May 1, 2018
Learn how to improve operational efficiencies within your practice, how to engage the patient for better outcomes, and it will discuss how the patient experience will impact your social media presence.
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Patient Family & Community Engagement
The Power of PFAs: Patient Voices Can Drive Change
Published June 9, 2021
If your organization is looking to build or rebuild a Patient and Family Advisor Program, this webinar may just be the spark of inspiration you are looking for.
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