The Keys to Staying Positive During a Crisis
Published August 11, 2020
Shola Richards, Best-Selling Author and Workplace Strategist
We are in the middle of a crisis. A deadly pandemic is barreling through the world, and it has created several complex challenges that we now have to navigate. Those challenges exist at work, at home, now, and in the foreseeable future. While all of this is true, it is possible to not only thrive in the face of this new normal, but we can also become unstoppable as well. In this highly-practical webinar, facilitated by best-selling author Shola Richards, you will learn the key strategies that will create positive outcomes for you and for others, now and in the future. If you are looking for an inspiring and actionable webinar to help you to navigate the current uncertainty, look no further.
Related content
-
Culture & Leadership | Infrastructure & Governance
Experience Management Everywhere
Published May 15, 2025

Complimentary – The healthcare industry continues to evolve. Patient expectations evolve along with it. Patient Experience (PX) teams must evolve as well to address current challenges and proactively position themselves for continued impact. To remain relevant and impactful, next-generation experience teams must democratize experience management, ensuring the appropriate ownership at every organizational level. Attend this
Learn more -
Culture & Leadership
The Value Case for Improving Human Experience in Healthcare
Published December 12, 2024

This white paper explores the concept of experience-driven value in healthcare and the corresponding value of experience. An expanded version of the article printed in PXJ Investing in the bottom line: The value case for improving human experience in healthcare, this paper provides real-world case studies and actionable strategies that demonstrate how true value is
Learn more -
Culture & Leadership | Staff & Provider Engagement
Reigniting Frontline Culture Through Service Behaviors
Published March 10, 2026
Discover a proven framework for building a positive, patient-centered culture through standardized service behaviors. This webinar offers interactive strategies – role play, video modeling, and recognition planning – to engage teams in consistency and compassion. Join this webinar to learn how this approach boosted patient experience ratings and courtesy scores while strengthening leadership and team
Learn more