The Importance of Emotional Intelligence in Patient Relations (Part 1)

The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing a high emotional intelligence (EI) quotient can use their emotions as a tool to successfully manage their own emotions and recognize and manage the emotions of others.

Join this two-part webinar series to discover how EI builds the skills necessary to develop and maintain important and productive relationships with patients, care partners, co-workers, supervisors, and providers.

Learning Objectives:
– Define emotional intelligence and summarize its applicability in patient relations
– Explore intrapersonal emotional intelligence competencies of self-awareness and self-management.

Speaker: Paula S. Watson, MSODL | EAP Director, Cooper University Health Care

Download presentation slides

Watch Part 2

Non-members can purchase webinars at a cost of $49 each.