The Importance of Emotional Intelligence in Patient Relations (Part 1)
Published May 7, 2024
The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing a high emotional intelligence (EI) quotient can use their emotions as a tool to successfully manage their own emotions and recognize and manage the emotions of others.
Join this two-part webinar series to discover how EI builds the skills necessary to develop and maintain important and productive relationships with patients, care partners, co-workers, supervisors, and providers.
Learning Objectives:
– Define emotional intelligence and summarize its applicability in patient relations
– Explore intrapersonal emotional intelligence competencies of self-awareness and self-management.
Speaker: Paula S. Watson, MSODL | EAP Director, Cooper University Health Care
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Patient Family & Community Engagement | Staff & Provider Engagement
The Cost of Silence: Addressing Disenfranchised Grief in Healthcare
Published June 23, 2026
This webinar shines a light on disenfranchised grief, the often-unrecognized loss experienced by both patients and healthcare professionals. Through real-world stories and frontline insights, presenters will explore how acknowledging unseen grief can transform care experiences and strengthen human connection. Participants will learn how empathetic, developmentally appropriate care supports patients and families while also addressing the
Learn more -
Patient Family & Community Engagement
A Modern Playbook for Trust Across the Health Ecosystem
Published August 6, 2026
Public trust in health care delivery, public health, and biomedical innovation is at a historic low. While many place the blame on the COVID-19 pandemic and the proliferation of social media, the reality is that distrust is a deeply rooted structural challenge that has plagued the U.S. for centuries. It is tied to historical movements
Learn more -
Patient Family & Community Engagement
Plan of Day | Plan of Stay: How Inter-Disciplinary Communication Improved Patient Experience and Hospital Throughput
Published August 6, 2026
Background: Effective communication among healthcare team members is critical for delivering high-quality, patient- and family-centered care while optimizing hospital operations. This case study examines the implementation of a structured “Plan of Day | Plan of Stay” model, leveraging bedside whiteboards to enhance inter-disciplinary communication in a pediatric hospital setting. By providing a clear, visual summary of
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
The Importance of Emotional Intelligence in Patient Relations (Part 1)
$49.00
ACCESS NOW